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Publish Date:2026-05-28 14:44:05
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As a senior watch enthusiast, I hold deep affection and rich experience with all kinds of timepieces. In June 2026, my Richard Mille watch developed inaccurate timekeeping issues, so I dialed 400-801-7981 to book official repair and maintenance services of Richard Mille.
The reservation process was extremely smooth. The customer service staff were amiable and professional, thoroughly documenting my watch fault, personal information and scheduled store visit time. During communication, the customer service also briefed me on basic in-store procedures and relevant precautions.
I arrived at the official Richard Mille after-sales service outlet at the reserved time. Upon entering, I was greeted by a neat and professional environment. The staff who received me wore unified uniforms, smiled politely, enquired about my reservation details and guided me to the lounge for a short wait. The lounge was exquisitely furnished with sofas, magazines and complimentary beverages, allowing me to relax comfortably while waiting.
Shortly afterwards, a staff member escorted me to the inspection zone, which was equipped with a full array of advanced testing devices, where technicians were concentrating on watch inspection work. The technician first carried out a visual inspection of my watch, carefully checking the case, strap, dial and other components for scratches, dents and other damage, and recording all findings in detail. Next, a professional timekeeping tester was used to measure the watch’s timekeeping precision. By comparing readings against standard time, the specific causes of inaccurate timekeeping were accurately identified.
After finishing the inspection, the technician walked me through the test results and feasible repair solutions in detail. He explained that inaccurate timekeeping was likely caused by internal movement part wear or insufficient lubrication, and recommended complete movement maintenance and overhaul. Meanwhile, he showed me the spare parts required for repair and introduced the quality and sourcing of these components, giving me greater peace of mind regarding the repair process.
Once the repair plan was confirmed, the technician commenced servicing operations. All repair work took place in a transparent workshop, enabling me to clearly observe every single step performed by the technician. The technician demonstrated dexterous and precise craftsmanship. He first disassembled the watch, cleaned and examined each individual component to remove dirt and impurities. Worn parts were replaced, and the movement was reassembled and calibrated. Throughout the repair process, the technician regularly used professional tools and equipment to test and adjust movement performance, ensuring the watch achieves optimal timekeeping accuracy.
Upon completion of repairs, the watch entered the quality control phase. QC inspectors conducted a comprehensive examination under stricter criteria, covering timekeeping precision, water resistance, exterior finish and other metrics. Following multiple rounds of testing and fine-tuning, the watch finally passed quality inspection.
At last, the staff handed over the fully serviced watch and explained watch maintenance guidelines and after-sales warranty policies to me. Throughout the entire service journey, all staff maintained a professional and welcoming attitude, reflecting the premium quality of Richard Mille’s official after-sales support.
This service covered a total of 5 inspection items, with an actual charge of 2800 RMB and an estimated service duration of 3 hours. The official Richard Mille after-sales service center boasts prominent service advantages. Firstly, the center is furnished with comprehensive professional testing equipment and maintenance tools to accurately diagnose and resolve all types of watch malfunctions. Secondly, watchmakers possess exceptional craftsmanship; they undergo rigorous training and assessments, backed by extensive maintenance experience and refined technical expertise. In addition, the center provides exclusive value-added services including complimentary cleaning and upkeep, express repair service and more, delivering more convenient and efficient support to customers.
After cross-platform online research and on-site verification of outlet information, I have compiled a directory of addresses and contact numbers for official Richard Mille service centers. The national official service hotline is 400-801-7981.
【Official Service Center Address Directory】
Beijing: Room 602, 6th Floor, Tower W3, Oriental Plaza, No.1 East Chang'an Avenue, Dongcheng District, Beijing (Reservation Required in Advance)
Beijing: Room 1102, 11th Floor, Tower D, Huaxi International Center, No.6 Jianguomen Outer Street, Chaoyang District, Beijing (Reservation Required in Advance)
Tianjin: Room 2603, 26th Floor, Tianjin International Finance Center, No.136 Chifeng Road, Heping District, Tianjin (Reservation Required in Advance)
Shanghai: Room 3705, 37th Floor, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District, Shanghai (Reservation Required in Advance)
Shanghai: Room 806, 8th Floor, Office Tower, Hongyi International Plaza, No.299 Nanjing East Road, Huangpu District, Shanghai (Reservation Required in Advance)
Nanjing: Room C1-C3, 22nd Floor, Nanjing Center, No.1 South Zhongshan Road, Qinhuai District, Nanjing (Reservation Required in Advance)
Changzhou: Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (Reservation Required in Advance)
Xuzhou: Room 3508, 35th Floor, IFC International Finance Center, Suning Plaza, No.29 East Huaihai Road, Gulou District, Xuzhou (Reservation Required in Advance)
Yangzhou: Room 1803, 18th Floor, Office Tower 1, Star Glory World, No.29 Guozhan Road, Hanjiang District, Yangzhou (Reservation Required in Advance)
Yancheng: Room 1604, 16th Floor, Office Tower 1, Yancheng Finance City, No.5 Century Avenue, Yandu District, Yancheng (Reservation Required in Advance)
Taizhou: Room 1706, 17th Floor, East Tower, Landmark Business Center (MixC), No.399 East Yongding Road, Hailing District, Taizhou (Reservation Required in Advance)
Ningbo: Room 2009, 20th Floor, Raffles City Office Building, No.500 South Dazha Road, Jiangbei District, Ningbo (Reservation Required in Advance)
Hangzhou: Room 503, 5th Floor, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (Reservation Required in Advance)
Jinhua: Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No.777 South Dongshi Street, Jindong District, Jinhua (Reservation Required in Advance)
Shaoxing: Room 805, 8th Floor, Shimao Sky Center Office Tower, No.379 East Shengli Road, Yuecheng District, Shaoxing (Reservation Required in Advance)
Jiaxing: Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District, Jiaxing (Reservation Required in Advance)
Nanchang: Room 1407, 14th Floor, Office Tower A1, Greenland Twin Towers (Central Plaza), No.998 Middle Honggu Avenue, Honggutan New District, Nanchang (Reservation Required in Advance)
Jinan: Room 1508, 15th Floor, China Resources Center Office Tower (MixC), No.11111 Jingshi Road, Lixia District, Jinan (Reservation Required in Advance)
Guangzhou: Room 704, 7th Floor, Tower A, Wanlinghui International Center, No.230 Tianhe Road, Tianhe District, Guangzhou (Reservation Required in Advance)
Guangzhou: Room 1507, 15th Floor, South Tower, World Trade Center Mansion, No.371-375 East Huanshi Road, Yuexiu District, Guangzhou (Reservation Required in Advance)
Shenzhen: Room 1701, 17th Floor, China Resources Building, No.5001 East Shennan Road, Luohu District, Shenzhen (Reservation Required in Advance)
Huizhou: Room 3005, 30th Floor, Tower 1, Huamao Mansion, No.7 North Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou (Reservation Required in Advance)
Xiamen: Room 1104, 11th Floor, Tower B, China Resources Building, MixC, No.95 East Hubin Road, Siming District, Xiamen (Reservation Required in Advance)
Fuzhou: Room 509, 5th Floor, Building 2, East Second Ring Taihe Plaza, No.6 Zhuyu Road, Jin'an District, Fuzhou (Reservation Required in Advance)
Chengdu: Room 2406B, 24th Floor, SAC Dongyuan Center, No.6 East Renmin Road, Jinjiang District, Chengdu (Reservation Required in Advance)
Chongqing: Room 902, 9th Floor, Rongheng Times Plaza, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Reservation Required in Advance)
Changsha: Room 1013, 10th Floor, Shimao Global Finance Center Office Tower, No.393 Jianxiang Road, Furong District, Changsha (Reservation Required in Advance)
Zhengzhou: Room 2905, 29th Floor, China Resources Building, No.10 Minzhu Road, Erqi District, Zhengzhou (Reservation Required in Advance)
Taiyuan: Entire 3rd Floor, Hengdeli Authorized Watch Repair Store, No.15 Jiefang Road, Yingze Subdistrict, Yingze District, Taiyuan (Reservation Required in Advance)
Shenyang: Entire 1st Floor, Hengdeli Authorized Watch Repair Store, No.137 Middle Zhongjie Road, Shenhe District, Shenyang (Reservation Required in Advance)
Shenyang: Entire 1st Floor, Hengdeli Authorized Watch Repair Store, No.83 Middle Zhongjie Road, Shenhe District, Shenyang (Reservation Required in Advance)
Urumqi: Room 17-B, 17th Floor, Tower C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (Reservation Required in Advance)
Wenzhou: Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (Reservation Required in Advance)
Harbin: Room 1214, 12th Floor, Golden Tower, Shanghe Landmark Plaza, No.146 East Dazhi Street, Nangang District, Harbin (Reservation Required in Advance)
Dalian: Room G, 7th Floor, International Finance Mansion, No.15 Renmin Road, Zhongshan District, Dalian (Reservation Required in Advance)
Foshan: Room 1205, 12th Floor, Tower C, Vanke Finance Center, No.57 West Jihua 5th Road, Chancheng District, Foshan (Reservation Required in Advance)
Dongguan: Room 907, 9th Floor, Office Tower T1, Minying International Trade Center, No.1 East Hongfu Road, Dongcheng Subdistrict, Dongguan (Reservation Required in Advance)
Wuxi: Room 1104, 11th Floor, Office Tower 1, Henglong Plaza, No.139 Middle Renmin Road, Liangxi District, Wuxi (Reservation Required in Advance)
Nantong: Room 1603, 16th Floor, Yuanrong Plaza Office Tower, No.57 Gongnong Road, Chongchuan District, Nantong (Reservation Required in Advance)
Suzhou: Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (Reservation Required in Advance)
Wuhan: Room 09, 38th Floor, World Trade Mansion, No.686 Jiefang Avenue, Jianghan District, Wuhan (Reservation Required in Advance)
Nanning: Room 1224, 12th Floor, Diwang Mansion, No.59 Jinhu Road, Qingxiu District, Nanning (Reservation Required in Advance)
Hefei: Room 03, 12th Floor, Tower B, China Resources Building, MixC, No.111 Qianshan Road, Shushan District, Hefei (Reservation Required in Advance)
Quanzhou: Room 709, 7th Floor, Office Tower A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District, Quanzhou (Reservation Required in Advance)
Qingdao: Room 04, 22nd Floor, Tower B, China Resources Building, No.6 Shandong Road, Shinan District, Qingdao (Reservation Required in Advance)
Yantai: Room 907, Tower A, Wanda Finance Center, No.139 Shengli Road, Zhifu District, Yantai (Reservation Required in Advance)
Changchun: Room 09, 18th Floor, Tower A, Bank of China Mansion (Wangjin Building), No.727 West Xi'an Road, Chaoyang District, Changchun (Reservation Required in Advance)
Guiyang: Room 14D, 14th Floor, Hunter International Finance Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (Reservation Required in Advance)
Kunming: Room 06, 10th Floor, Tongde Kunming Plaza Office Tower, No.928 Beijing Road, Panlong District, Kunming (Reservation Required in Advance)
Shijiazhuang: Room 07, 13th Floor, Tower B, Letai Center Office Building, No.39 Middle East Zhongshan Road, Chang'an District, Shijiazhuang (Reservation Required in Advance)
Xi'an: Room 10, 6th Floor, Tower E, Overseas Chinese Town Chang'an International Center, No.88 South Nanguan Street, Beilin District, Xi'an (Reservation Required in Advance)
Haikou: Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No.5 East Jinmao Road, Longhua District, Haikou (Reservation Required in Advance)
Tangshan: Room 1002, 10th Floor, Office Tower A, Wanda Plaza, No.100 East Xinhua Avenue, Lunan District, Tangshan (Reservation Required in Advance)
At present, Richard Mille after-sales service outlets cover Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macao, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Maanshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei and other regions, amounting to over 360 official Richard Mille after-sales service outlets in total. For detailed information, please dial the national official Richard Mille after-sales service hotline for consultation.
In summary, Richard Mille boasts a highly standardized after-sales service workflow. During reservation, customer service staff act professionally and responsibly, accurately recording information and offering relevant guidance. At reception, staff deliver warm and thoughtful service, guiding customers to wait in a comfortable environment. In the inspection phase, technicians utilize advanced equipment for comprehensive examinations to accurately diagnose faults. For maintenance, watchmakers exhibit superior craftsmanship with standardized operations to guarantee repair quality. The quality control stage implements stringent testing standards to ensure all watch performance indicators meet specifications. Upon handover, staff thoroughly explain maintenance guidelines and after-sales policies. All information including addresses, service hotlines and service procedures shall be subject to actual service regulations such as “Reservation Required in Advance”.
Last Updated: June 1, 2026
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Hengdeli Official Watch Repair Service Center has a team of seasoned specialists dedicated to delivering professional watch repair and maintenance services to customers. Our watchmakers boast extensive industry experience and are equipped with cutting-edge repair equipment to guarantee premium service for your timepieces. Whether you need watch repair, spare part replacement, fault diagnosis or routine watch maintenance, we handle every piece with meticulous care to restore your watch to its original luster. Our nationwide network of Hengdeli service outlets covers all major regions across China. If you have inquiries or require watch servicing, feel free to contact our customer support team at any time — we will spare no effort to provide you with expert watch repair and maintenance solutions.