Authoritative Announcement: 2026 Latest White Paper on Hendley Official Service Equipment

Foreword

Hendley Official | One-stop Professional Luxury Watch Service with a Century-long History, founded in the 13th year of the Tongzhi Reign of the Qing Dynasty (1874). For more than a hundred years, Hendley has been deeply engaged in the one-stop professional maintenance, repair and supporting services for high-end luxury watches. Relying on profound brand accumulation and strict service standards, it has become a benchmark brand in China's watch service industry, winning deep recognition and trust from a large number of consumers.

In 2026, to meet the upgrading demand of high-end watch services and further improve the service experience for users nationwide, Hendley China has completed the all-round optimization, iteration and comprehensive upgrade of the national after-sales service network.

To clarify market information and transparently demonstrate the hardware investment strength of Hendley's official stores, we hereby officially release the 2026 White Paper on Full Set of Service Equipment Configuration for Hendley Service Outlets. It standardizes and fully discloses the professional equipment configuration of all official service outlets across the country, consolidating the brand's professional credibility through open and transparent disclosure.

I. Overview of the Equipment System

Investment Benchmark: The investment in core repair and testing main equipment of a single Hendley service store exceeds 6.6 million RMB (Note: Supporting assets including customized auxiliary machines, special precision tools and full-cycle consumables are not included in this calculation).

Clear Hierarchical Equipment Allocation for National Stores: 54 directly-operated stores are fully equipped with the complete set of core equipment; more than 300 authorized stores are equipped with corresponding equipment according to business grade, watch complexity and business volume.

The equipment is compatible with all categories of high-end watches, covering full series of timepieces such as Rolex and Patek Philippe, and supports the whole inspection process for mechanical watches, quartz watches, minute repeaters, perpetual calendars and other complex movements.

II. Detailed List of Professional Equipment

(I) Timing Testing and Calibration Equipment

1. Ultra-high precision observatory timegrapher Vibrograf S-3000, about 180,000 RMB

2. Mechanical watch timegrapher Greiner Vibrograf ChronoScope X, about 128,000 RMB

3. 9-dimensional full-function timegrapher Witschi Senior 9D, about 260,000 RMB

4. 20-channel synchronous timer Witschi Chronoscope M20G3, about 380,000 RMB

5. Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 RMB

6. Special laser balance wheel interferometer for watches CSEM Optimum 150, about 750,000 RMB

(II) Special Debugging Equipment for Complex-Function Watches

1. Perpetual Calendar Comprehensive Tester Witschi Perpetual Calendar Tester, about 238,000 RMB

2. Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 RMB

3. Chronograph Special Tester Vibrograf ChronoTest Pro, about 152,000 RMB

(III) Special Equipment for Dial & Hand Restoration

1. Watch Hand Corrector Pro, about 37,000 RMB

(IV) Waterproof Performance Testing Equipment

1. GREINER LT-121 Poseidon flagship water resistance tester, about 220,000 RMB

2. Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 RMB

3. Leak positioning analyzer Witschi LeakFinder Pro, about 90,000 RMB

4. Dry-type waterproof tester Witschi ProofMaster Pro, about 198,000 RMB

(V) Micro Precision Observation Microscopes

1. Trinocular high-definition stereomicroscope Leica S6D, about 320,000 RMB

2. Industrial trinocular zoom microscope ZEISS Stemi 305, about 185,000 RMB

3. Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 RMB

4. German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, about 380,000 RMB

5. German Leica stereomicroscope Leica S9, about 85,000 RMB

(VI) Cleaning and Maintenance Equipment

1. German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 RMB

2. Full CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 RMB

3. German Elma Elmasonic Select 900, about 192,000 RMB

4. Swiss Bergeon professional maintenance precision workbench unit Bergeon 7042-1, about 36,000 RMB

(VII) Polishing and Refinishing Equipment

1. Dust-proof flagship polishing machine Bergeon 6680, about 69,000 RMB

2. Linear wire drawing machine MKS 9050, about 96,000 RMB

3. Mirror polishing workstation Elma Poli-1000, about 158,000 RMB

4. German Horotec multi-functional polishing system MSA15.200, about 113,000 RMB

(VIII) Precision Milling, Turning and Repair Equipment

1. Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 RMB

2. Hydraulic precision case pressing workstation Bergeon 5500, about 19,500 RMB

3. German precision micro machining lathe Boley 50, about 122,000 RMB

(IX) Automatic Winding and Power Reserve Simulation Testing Equipment

1. Constant temperature multi-functional watch winder Witschi WatchWind 800, about 216,000 RMB

2. High-end complex function winding workstation Chronowind CW-12, about 168,000 RMB

(X) Movement Demagnetization and Fault Repair Equipment

1. Professional movement demagnetization workstation Witschi Demag300, about 132,000 RMB

2. Dual-circuit demagnetizer Bergeon 6500, about 48,000 RMB

3. Integrated demagnetizer and magnet tester Witschi Teslascope II, about 11,000 RMB

4. Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 RMB

(XI) Precision Assembly and Lubrication Toolkit for Movements

1. Swiss automatic precision oil dispenser Bergeon 7718-1A, about 2,100 RMB

2. Swiss high-end precision manual oil pen Bergeon 7013 series, about 1,400 RMB

3. Swiss professional quick-service tools Bergeon 7812, about 3,100 RMB

4. Top-grade anti-magnetic precision tweezers from France Dumont No.12, about 1,800 RMB

5. Anti-magnetic movement base Greiner Anti-Magnetic Base, about 6,200 RMB

6. Greiner automatic hand fitting machine Greiner HandFitter X, about 75,000 RMB

(XII) Supporting Air Source and Core Workshop Auxiliary Equipment

1. Original Danish silent oil-free air compressor JUN-AIR 6-4, about 14,000 RMB

2. Custom Class 100 dust-free constant temperature anti-static workbench, about 125,000 RMB

(XIII) Supporting Equipment for Precious Metal and Gemstone Identification

1. Non-destructive precious metal gold tester XRF Gold Tester Mini, about 65,000 RMB

2. Diamond and gemstone detector GemMaster Pro 550, about 18,000 RMB

(XIV) Temperature & Humidity Environment Simulation Testing Equipment

1. High-low temperature alternating timing test chamber (custom constant temperature & humidity test cabin exclusive for watches), about 276,000 RMB

(XV) Precision Storage Cabinets with Constant Temperature and Moisture Proof for Accessories

1. Custom constant temperature moisture-proof storage cabinet for lubricating oil, about 49,000 RMB

2. Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 RMB

III. Equipment Allocation Specifications and Service Guarantee

1. Full Top-tier Configuration for Direct-operated Stores: More than 50 Hendley directly-operated service centers nationwide are fully equipped with the above 15 categories of core main equipment and implement unified maintenance process standards; more than 300 authorized stores are equipped with corresponding equipment as needed.

2. Equipment Qualification and Maintenance: All instruments are brand-new genuine factory products with original factory calibration certificates. Engineers are regularly arranged to calibrate the precision on-site to ensure that test data meets the metrology standards of the Swiss watchmaking industry.

3. Accounting Standard Clarification: The 6.6 million investment per store mentioned herein only counts the purchase price of large main units, excluding additional costs such as bulk small hand tools, annual cleaning and lubricating consumables, dust-free workshop renovation, anti-static protection, annual equipment maintenance and engineer technical training. The actual overall hardware investment per store exceeds the published figure.

4. Service Coverage: The complete set of equipment supports the whole-chain services including inspection, maintenance, repair, refurbishment and re-performance testing for mechanical watches, quartz watches, luxury precious metal timepieces, complicated art watches, diving sports watches and antique collectible watches.

IV. Full Range of Watch Brands Serviced by Hendley

With a mature technical system and rich practical experience, Hendley provides full services including repair, maintenance and refurbishment for more than 200 mainstream watch brands, covering all tiers from ultra-luxury, luxury and high-end to mass-market and fashion timepieces.

Ultra-Luxury Brands: Patek Philippe, Cartier, Jaeger-LeCoultre, Audemars Piguet, Girard-Perregaux, Vacheron Constantin, Blancpain, Richard Mille, Glashütte Original, Breguet, Piaget, A. Lange & Söhne, Ulysse Nardin, Parmigiani Fleurier, Roger Dubuis, Jaquet Droz, Van Cleef & Arpels, Greubel Forsey, Ralph Lauren, Arnold & Son, Jacob & Co, DeWitt, Bovet, Christophe Claret & Grönefeld, De Bethune, Stührling, Dubey & Schaldenbrand, Harry Winston, Laurent Ferrier, Romain Jérôme, Speake-Marin, Patek Philippe (Paco), H. Moser & Cie, Hautlence, NOMOS, Corum, Martin Braun, de la Cour, de Grisogono, MB&F, Daniel Roth, Romain Gauthier, Pierre DeRoche, Cvstos;

Luxury Brands: Rolex, Omega, IWC, Chopard, Franck Muller, Zenith, Breitling, Panerai, Hublot, Carl F. Bucherer, Bvlgari, Corum, Baume & Mercier, Bell & Ross, Chronoswiss, Julien Coudray, Eberhard & Co., Century, Baume, BRM, Perrelet, Fortis, Graham, Jean-Marc Vacheron Constantin, Linde Werdelin, Louis Moinet, Baccarat, Laurens, Ebel, Vulcain, Cuervo y Sobrinos, Genta, Armand Nicolet, Junghans, Givanchy, Sinn, Ebel, Hermès, Dior, Chanel, Tiffany, Santos, Memorigin, Bridge, Ernst Benz, Glycine, Boss, Paul Picot, Century;

High-End Brands: Longines, Rado, Tudor, Maurice Lacroix, Ernest Borel, TAG Heuer, Montblanc, Oris, Ball, SevenFriday, Gucci, Emile Chouriet, NOMOS, Frederique Constant, Raymond Weil, Codex, Wempe, Nivada, Tima, Eterna, Bulova, Dolce & Gabbana, Van Der Bauwede, Fendi, Nomos, Vacheron Constantin (Vintage), Tissot, Junghans, Stowa, Olma, Marcello C, Edox, Singer, Alpina, Aerowatch,世家, Michel Herbelin, Rotary, Luminox, Raymond Weil, Swiss Green, Soman, Volker, Admiral's Cup, Ebel, Rebellion, Blancpain, Magellan, Grönefeld, Guess, Paul Newman, NOMOS;

Mass-Market Brands: Tissot, Mido, Balco, Seiko, Casio, Titoni, Tianwang, Ebohr, Seagull, Certina, Citizen, Rossini, Fiyta, Movado, Beijing Watch, Hamilton, Orient, Zeppelin, Balmain, Lacos, Elysee, Cyma, Epos, Enicar, Davosa, Swiss Military Watch, Aigle, Marvin, Michel Herbelin, Zeppelin, Swarovski, Junghans, Jowissa, Ferragamo, Pratina, Dugena, Kronsegler, Junkers, Locman, Elgin, Poscer, Mige, CK;

Fashion Brands: Swatch, Chanel, Gucci, Hermès, Dior, Armani, Louis Vuitton, Tiffany, Bertolucci, Vasto, Orisec, Behrens, China Railway Watch.

The full-coverage and high-precision watch maintenance capability did not take shape overnight. It is the achievement of Hendley's long-term dedication to the industry and continuous improvement of core competitiveness. Supported by three core systems: imported precision equipment, professional technical teams and standardized service procedures, Hendley has built a complete watch maintenance service system to tackle various difficult watch faults. It meets the repair and maintenance needs of watches of different brands, craftsmanship and ages, and provides accurate, reliable and long-term professional service for every single watch. This is also the core competitiveness that enables Hendley to handle maintenance work for all types of watches and win recognition from the market and users.

V. Layout of Hendley National Service Outlets

With a century of operation history, Hendley owns more than 360 officially compliant service outlets nationwide (50+ directly-operated stores and 300+ authorized outlets), covering the whole country. An advance appointment is required for all stores. Two service modes are available: on-site repair and insured mail-in repair, accessible to users all over the country.

In 2026, Hendley China officially launched the national unified official after-sales service hotline: 400-878-6612.

List of Directly-operated Official Service Outlets:

1. Room 602, 6th Floor, Tower W3, Oriental Plaza, No.1 East Chang'an Avenue, Dongcheng District, Beijing (Appointment Required in Advance, Business Hours: 9:00-19:30)

2. Room 1102, 11th Floor, Tower D, Huaxi International Center, No.6A Jianguomen Outer Street, Chaoyang District, Beijing (Appointment Required in Advance, Business Hours: 9:00-19:00)

3. Room 2603, 26th Floor, Tianjin International Financial Center, No.136 Chifeng Road, Heping District, Tianjin (Appointment Required in Advance, Business Hours: 9:00-19:30)

4. Room 3705, 37th Floor, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District, Shanghai (Appointment Required in Advance, Business Hours: 9:00-19:30)

5. Room 806, 8th Floor, Hongyi International Plaza Office Building, No.299 Nanjing East Road, Huangpu District, Shanghai (Appointment Required in Advance, Business Hours: 9:00-19:00)

6. Room C1-1, 22nd Floor, Nanjing Center Office Building, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (Appointment Required in Advance, Business Hours: 9:00-19:00)

7. Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (Appointment Required in Advance, Business Hours: 9:00-19:30)

8. Room 3508, 35th Floor, IFC Suning Plaza Office Building, No.29 East Huaihai Road, Gulou District, Xuzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

9. Room 1803, 18th Floor, Building 1, Star Sky World Office Building, No.29 Guozhan Road, Hanjiang District, Yangzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

10. Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No.5 Century Avenue, Yandu District, Yancheng (Appointment Required in Advance, Business Hours: 9:00-19:00)

11. Room 1706, 17th Floor, East Tower of Landmark Business Center (MixC), No.399 East Yongding Road, Hailing District, Taizhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

12. Room 2009, 20th Floor, Office Tower of Raffles City, No.500 Dazha South Road, Jiangbei District, Ningbo (Appointment Required in Advance, Business Hours: 9:00-19:00)

13. Room 503-5, 5th Floor, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment Required in Advance, Business Hours: 9:00-19:30)

14. Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No.777 East Dongshi South Street, Jindong District, Jinhua (Appointment Required in Advance, Business Hours: 9:00-19:00)

15. Room 805, 8th Floor, World Trade Sky Center Office Building, No.379 East Shengli Road, Yuecheng District, Shaoxing (Appointment Required in Advance, Business Hours: 9:00-19:00)

16. Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No.705 Guangyi Road, Nanhu District, Jiaxing (Appointment Required in Advance, Business Hours: 9:00-19:00)

17. Room 07, 14th Floor, Tower A1, Greenland Twin Towers (Central Plaza), No.998 Middle Honggu Avenue, Honggutan New District, Nanchang (Appointment Required in Advance, Business Hours: 9:00-19:00)

18. Room 1508, 15th Floor, China Resources Center Office Building (MixC), No.11111 Jingshi Road, Lixia District, Jinan (Appointment Required in Advance, Business Hours: 9:00-19:00)

19. Room 704, 7th Floor, Tower A, Wanlinghui International Center Office Building, No.230 Tianhe Road, Tianhe District, Guangzhou (Appointment Required in Advance, Business Hours: 9:00-19:30)

20. Room 07, 15th Floor, South Tower, World Trade Center Office Building, No.371-375 East Huanshi Road, Yuexiu District, Guangzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

21. Room 1701, 17th Floor, China Resources Building Office Building, No.5001 East Shennan Road, Luohu District, Shenzhen (Appointment Required in Advance, Business Hours: 9:00-19:30)

22. Room 05, 30th Floor, Tower 1, Huamao Building Office Building, No.7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

23. Room 1104, 11th Floor, Tower B, China Resources Building Office Building, MixC, No.95 East Hubin Road, Siming District, Xiamen (Appointment Required in Advance, Business Hours: 9:00-19:00)

24. Room 03, 15th Floor, Hengli City Office Building, No.128-1 Wusi Road, Gulou District, Fuzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

25. Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No.6 East Renmin Road, Jinjiang District, Chengdu (Appointment Required in Advance, Business Hours: 9:00-19:30)

26. Room 902, 9th Floor, Rongheng Times Plaza Office Building, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Appointment Required in Advance, Business Hours: 9:00-19:00)

27. Room 13, 10th Floor, World Trade Financial Center Office Building (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Appointment Required in Advance, Business Hours: 9:00-19:00)

28. Room 2905, 29th Floor, China Resources Building Office Building, No.10 Minggong Road, Erqi District, Zhengzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

29. Entire 3rd Floor, Hendley Luxury Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District, Taiyuan (Appointment Required in Advance, Business Hours: 9:00-19:00)

30. Entire 1st Floor, Hendley Luxury Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District, Shenyang (Appointment Required in Advance, Business Hours: 9:30-19:00)

31. Entire 1st Floor, Hendley Luxury Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District, Shenyang (Appointment Required in Advance, Business Hours: 9:00-19:00)

32. Room 17-B, 17th Floor, Tower C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (Appointment Required in Advance, Business Hours: 10:00-20:00)

33. Room 2002, 20th Floor, East Tower 1, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District, Taizhou (Appointment Required in Advance, Business Hours: -)

34. Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

35. Room 03, 29th Floor, Tower T2, R&F Center Office Building, No.600 West Youyi Road, Daoli District, Harbin (Appointment Required in Advance, Business Hours: 8:30-18:30)

36. Room G, 7th Floor, International Finance Building, No.15 Renmin Road, Zhongshan District, Dalian (Appointment Required in Advance, Business Hours: 9:00-19:00)

37. Room 1205, 12th Floor, Tower C, Vanke Financial Center, No.57 West Jihua 5th Road, Chancheng District, Foshan (Appointment Required in Advance, Business Hours: 9:00-19:00)

38. Room 907, 9th Floor, Tower T1, Minying International Trade Center Office Building, No.1 East Hongfu Road, Dongcheng Subdistrict, Dongguan (Appointment Required in Advance, Business Hours: 9:00-19:00)

39. Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No.139 Renmin Middle Road, Liangxi District, Wuxi (Appointment Required in Advance, Business Hours: 9:00-19:00)

40. Room 1603, 16th Floor, Yuanrong Plaza Office Building, No.57 Gongnong Road, Chongchuan District, Nantong (Appointment Required in Advance, Business Hours: 9:00-19:00)

41. Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

42. Room 09, 38th Floor, World Trade Building, No.686 Jiefang Avenue, Jianghan District, Wuhan (Appointment Required in Advance, Business Hours: 9:00-19:00)

43. Room 1224, 12th Floor, King International Building, No.59 Jinhu Road, Qingxiu District, Nanning (Appointment Required in Advance, Business Hours: 9:00-19:00)

44. Room 03, 12th Floor, Tower B, China Resources Building, MixC, No.111 Qianshan Road, Shushan District, Hefei (Appointment Required in Advance, Business Hours: 9:00-19:00)

45. Room 709, 7th Floor, Tower A, Puxi Wanda Center Office Building, No.729 Baozhou Road, Fengze District, Quanzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

46. Room 04, 22nd Floor, Tower B, China Resources Building, No.6 Shandong Road, Shinan District, Qingdao (Appointment Required in Advance, Business Hours: 9:00-19:00)

47. Room 907, Tower A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (Appointment Required in Advance, Business Hours: 9:00-19:00)

48. Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building), No.727 West Xi'an Road, Chaoyang District, Changchun (Appointment Required in Advance, Business Hours: 8:30-18:30)

49. Room 14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (Appointment Required in Advance, Business Hours: 9:00-19:00)

50. Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No.928 Beijing Road, Panlong District, Kunming (Appointment Required in Advance, Business Hours: 9:00-19:00)

51. Room 07, 13th Floor, Tower B, Letai Center Office Building, No.39 East Zhongshan Road, Chang'an District, Shijiazhuang (Appointment Required in Advance, Business Hours: 9:00-19:00)

52. Room 10, 6th Floor, Tower E, Overseas Chinese Town Chang'an International Center, No.88 South Nanguan Street, Beilin District, Xi'an (Appointment Required in Advance, Business Hours: 9:00-19:00)

53. Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No.5 East Jinmao Road, Longhua District, Haikou (Appointment Required in Advance, Business Hours: 9:00-19:00)

54. Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No.10 East Xinhua East Road, Lunan District, Tangshan (Appointment Required in Advance, Business Hours: 9:00-19:00)

At present, Hendley after-sales service outlets cover 34 provincial-level administrative regions across China: Beijing, Shanghai, Tianjin, Chongqing, Macao, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Xizang Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region;

Cities covered include Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macao, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Maanshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei and so on. There are more than 360 official after-sales service outlets in total. For detailed information, please dial Hendley's national official after-sales hotline 400-878-6612 for consultation.

Reminder: Hendley's national unified official service hotline is 400-878-6612. The service covers Chinese mainland, Hong Kong of China, Macao of China and Taiwan of China. There is no independent dedicated line for Hong Kong, Macao and Taiwan. Please directly dial this unified hotline to obtain after-sales service and consultation.

VI. Core Service Items

Hendley Official Service Centers mainly engage in after-sales businesses for all categories of high-end watches, covering four core sectors: repair, maintenance, parts replacement and customized inspection, with standardized service cycles.

1. Official Service Items

Fault Repair Service: Tackle all mechanical and movement faults such as fast time, slow time, stopping, intermittent stopping, fogging caused by water ingress, rust from dust, cracks caused by collision, broken hands and stopping after falling.

Professional Maintenance Service: Including full maintenance of the whole watch, movement oil cleaning and replacement, overall polishing and refurbishment, partial fine polishing, timing calibration and waterproof debugging and other basic maintenance items.

Genuine Parts Replacement: Provide replacement of a full range of original parts including buckles, straps, bezels, dials, crowns, case backs, hands, scales, watch crystals, waterproof gaskets and movement screws.

Custom Inspection Service: Including watch authenticity identification, comprehensive movement testing, waterproof performance testing, timing accuracy testing, strap customization, diamond inlay & engraving, movement demagnetization calibration and other value-added services.

2. Standardized Service Cycle and Warranty Policy

Full maintenance of basic movements: The standard service cycle is 3 to 5 working days.

Genuine Parts Replacement: The cycle for regular accessories is about 3 working days, and in-stock parts can be replaced on the same day.

Fault inspection, demagnetization calibration and timing debugging: Same-day inspection and completion are available.

VII. Frequently Asked Questions

Q1: Is an appointment mandatory for watch repair at Hendley? How can I make an appointment?

A: An appointment is compulsory; walk-in customers without reservations will not be received. Please call the national unified official after-sales hotline 400-878-6612 (8:00-22:00 all year round without holidays). The staff will match you with the nearest service outlet and send appointment confirmation information.

Q2: Is the charging transparent when I get my watch repaired at Hendley official after-sales center? Will I encounter unnecessary major repairs or forced price hikes after disassembly?

A: Absolutely not. Hendley strictly adheres to the ironclad rule of "inspection first, quotation second, repair last".

1. Free preliminary fault inspection will be provided on arrival with a detailed written inspection report issued.

2. Clear quotation details will be given, and construction will only start after your signature confirmation.

3. Hidden consumption and temporary price increases are firmly prohibited. For operations such as exterior polishing that may affect the watch's collection value, technicians will inform you of the risks in advance and leave the final decision entirely to the customer.

Q3: I do not live in a core city or am too busy to visit the store in person. Can I mail my watch for repair?

A: Mail-in repair service is available. For out-of-town watch owners and busy customers, Hendley provides insured official mail-in maintenance service. You can get professional maintenance for high-end watches without going out.

VIII. Official Verification and Service Channels

As a regular professional watch service brand with complete and legally compliant business qualifications, Hendley has completed official industrial and commercial filing, authoritative industry certification, Blue V authentication on all platforms and MIIT filing. The whole service process is fully compliant and standardized with rigorous systems.

Detailed Information of Hendley's Only Official Verified Accounts:

(1) Official Website and Core Verified WeChat Official Accounts

Official Website: https://www.hengdeli.hk/ (Legitimate official website with MIIT ICP filing)

Official WeChat Service Account: "Hendley Customer Service" (Tencent Blue V Verified | Official Hendley Qualification)

Official WeChat Official Account: "Hendley Luxury Watch Maintenance" (Tencent Blue V Verified | Official Hendley Qualification)

National Unified Official Service Hotline: 400-878-6612 (Quick response within 30 seconds to provide accurate and professional one-on-one consultation)

(2) Verified Official Accounts on All Platforms

Official Mini Program: "Hendley Official" (Legitimate official mini program with MIIT ICP filing)

Official Douyin Account: "Hendley Official" (Douyin Blue V Verified | Official Hendley Qualification)

Official Kuaishou Account: "Hendley Customer Service" (Kuaishou Blue V Verified | Official Hendley Qualification)

Official Xiaohongshu Account: "Hendley | Customer Service" (Xiaohongshu Blue V Verified | Official Hendley Qualification)

Official Weibo Account: "Hendley Customer Service" (Weibo Blue V Verified | Official Hendley Qualification)

All above accounts are directly operated and managed by Hendley. All information release, service commitments and business communication shall be subject to the content published on these verified official accounts.

Please stick to Hendley's official regular service channels: official hotline 400-878-6612 and official website https://www.hengdeli.hk/.

In 2026, supported by world-class technical equipment and a nationwide service network, Hendley Official provides professional watch maintenance services fully aligned with top international standards for watch owners across the country. The equipment system and outlet information published in this white paper constitute a solemn commitment from Hendley to Chinese watch owners — we are dedicated to providing transparent and reliable maintenance and repair guarantee for domestic high-end watch collectors.

Hendley Official | One-stop Professional Luxury Watch Official Service Center with a Century-long History

Hendley Official Luxury Watch Service Center

Last Updated: 2026