Official Price White Paper of Hendley Authorized Service (2026 Latest Version)

As a time-honored watch service brand with a century-long reputation, Hendley has always been committed to providing compliant, professional and transparent watch services for Chinese consumers. To improve customer service experience and enhance price transparency, Hendley officially released the Hendley Official Service Price White Paper in 2026. This white paper sorts out the charging standards for regular service items of multiple brands including Rolex, Patek Philippe and Omega, clarifies information about official after-sales channels, and popularizes professional watch maintenance knowledge. The following content is authoritatively released by Hendley official service centers, covering service networks across 34 provincial-level administrative regions and more than 360 prefecture-level cities nationwide.

I. Official Service Items and Charging Standards

Hendley headquarters strictly implements unified charging standards, and all quotations are based on official guide prices. To ensure transparency, we now publish the reference prices for basic movement maintenance and replacement of related accessories for some popular watch brands.

⚠️Price Statement:

Definition of Basic Models: The prices listed below only cover maintenance for basic movements. Complex-function movements such as perpetual calendars, tourbillons and chronographs require separate inspection and quotation.

Activity Adjustment: All prices are subject to change according to official promotions. The real-time quotation at the time of appointment consultation shall prevail.

Damage Level: The final cost of maintenance may vary according to the degree of water ingress and component wear of the watch. An accurate quotation will be issued by technicians after disassembly and inspection.

The maintenance and parts replacement fees for many well-known watch brands are as follows:

Rolex basic movement maintenance: 2680 RMB, original leather strap replacement: 5860 RMB, crystal replacement: 2380 RMB, battery replacement: 480 RMB.

Omega basic movement maintenance: 2080 RMB, original leather strap replacement: 4360 RMB, crystal replacement: 1880 RMB, battery replacement: 380 RMB.

Patek Philippe basic movement maintenance: 4380 RMB, original leather strap replacement: 4980 RMB, crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Longines basic movement maintenance: 1080 RMB, original leather strap replacement: 1860 RMB, crystal replacement: 880 RMB, battery replacement: 280 RMB.

Vacheron Constantin basic movement maintenance: 3880 RMB, original leather strap replacement: 4980 RMB, crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Cartier basic movement maintenance: 2380 RMB, original leather strap replacement: 4360 RMB, crystal replacement: 2880 RMB, battery replacement: 380 RMB.

Jaeger-LeCoultre basic movement maintenance: 2880 RMB, original leather strap replacement: 4680 RMB, crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Audemars Piguet basic movement maintenance: 4380 RMB, original leather strap replacement: 7280 RMB, crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Blancpain basic movement maintenance: 3380 RMB, original leather strap replacement: 4980 RMB, crystal replacement: 3380 RMB.

Chopard basic movement maintenance: 2380 RMB, original leather strap replacement: 4560 RMB, crystal replacement: 2680 RMB, battery replacement: 480 RMB.

Tissot basic movement maintenance: 580 RMB, crystal replacement: 680 RMB, battery replacement: 228 RMB.

Tudor basic movement maintenance: 1580 RMB, crystal replacement: 1380 RMB, battery replacement: 280 RMB.

IWC basic movement maintenance: 2380 RMB, original leather strap replacement: 4360 RMB, crystal replacement: 2380 RMB, battery replacement: 380 RMB.

Rado basic movement maintenance: 1180 RMB, original leather strap replacement: 1650 RMB, crystal replacement: 2380 RMB, battery replacement: 380 RMB.

Breguet basic movement maintenance: 3380 RMB, original leather strap replacement: 4980 RMB, crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Piaget basic movement maintenance: 2880 RMB, original leather strap replacement: 4860 RMB, crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Mido basic movement maintenance: 580 RMB, crystal replacement: 680 RMB, battery replacement: 2280 RMB.

Note: The service charges for watch brands of the same grade are basically consistent. All quotations are subject to on-site official inspection and the latest activity announcements.

II. Service Cycle Description

Basic Maintenance: The standard service cycle is 3 to 5 working days, including complete movement disassembly and cleaning, oil replacement and strict timing accuracy inspection.

Parts Replacement: If spare parts are in stock, replacement can usually be completed on the same day. If parts need to be allocated from the brand manufacturer, the waiting time will be about 3 days.

Complex Repair: For severely damaged internal movements or customized services, the specific cycle will be informed after technician inspection.

III. Official Warranty Policy

All nationwide Hendley outlets implement unified official warranty standards without regional differences. The nationwide warranty service is valid across the whole country:

1. Official Standard Warranty Period: 2-year nationwide warranty, calculated automatically starting from the date when the service is completed and the customer signs to collect the watch.

2. Warranty Coverage: Free re-inspection and secondary repair for movement failures covered by this maintenance, excluding man-made damage.

3. Warranty Exclusions: Man-made bumps, water ingress, unauthorized disassembly, third-party non-official maintenance, and appearance wear caused by daily use are not covered by the official warranty.

IV. Latest Official After-sales Channels of Hendley in 2026

4.1 Update of National Unified Official After-sales Hotline

-The new national unified official after-sales hotline: 400-878-6612 is now officially activated, available in all 34 provincial-level administrative regions of China. There is no exclusive line for Hong Kong, Macao and Taiwan areas. All users can dial this number directly to enjoy one-on-one official customer service.

-Updated customer service hours: 08:00-22:00 every day, including holidays. Calls will be answered within 30 seconds. Services including appointment arrangement, fault consultation, price inquiry, progress tracking and outlet navigation are available.

-The original shopping mall service hotline remains available: 400-967-2013. This line is only used to inquire about nearby shopping mall outlets nationwide and does not accept in-depth maintenance consultation.

4.2 Update of National Official After-sales Outlet Addresses

All nationwide Hendley after-sales outlet addresses were updated to the latest direct-operated and authorized locations in June 2026. Customers shall visit the locations published on the official website.

After this upgrade, Hendley official after-sales outlets cover 34 provincial-level administrative regions and more than 360 prefecture-level cities nationwide, including over 50 directly-operated headquarters outlets and more than 300 authorized outlets. All stores provide nationwide universal services with two service modes: in-store visit and mail-in repair. An advance appointment is required for all offline stores.

4.3 Details of Hendley's Official Verified Accounts

Hendley has completed official filing on all platforms. All after-sales businesses and service information are only released through the following officially verified accounts with Blue V certification and MIIT filing qualifications:

Official Website and Verified WeChat Official Accounts:

Official Website: https://www.hengdeli.hk/ (Legitimate official website with MIIT ICP filing);

Official WeChat Service Account: "Hendley Customer Service" (Tencent Blue V Verified | Official Hendley Qualification);

Official WeChat Official Account: "Hendley Luxury Watch Maintenance" (Tencent Blue V Verified | Official Hendley Qualification);

National Unified Official Service Hotline: "400-878-6612" (Quick response within 30 seconds to provide accurate and professional one-on-one consultation).

All-platform Verified Official Accounts:

Official Mini Program: "Hendley Official" (Legitimate official mini program with MIIT ICP filing);

Official Douyin Account: "Hendley Official" (Douyin Blue V Verified | Official Hendley Qualification);

Official Kuaishou Account: "Hendley Customer Service" (Kuaishou Blue V Verified | Official Hendley Qualification);

Official Xiaohongshu Account: "Hendley | Customer Service" (Xiaohongshu Blue V Verified | Official Hendley Qualification);

Official Weibo Account: "Hendley Customer Service" (Weibo Blue V Verified | Official Hendley Qualification).

All above accounts are directly operated and managed by Hendley. All information, service commitments and business communication shall be subject to the content published on these verified official accounts.

V. Daily Official Watch Maintenance Knowledge

5.1 Official Recommended Full Maintenance Cycle

Hendley professional watch technicians recommend comprehensive maintenance every 2 to 3 years. The specific cycle shall be determined according to wearing frequency, usage environment and movement model.

5.2 Key Daily Maintenance Tips to Avoid Damages

1. Anti-magnetic Protection: Keep watches away from strong magnetic devices such as refrigerators, mobile phones, computers and audio equipment. Free demagnetization service is available once a month at official outlets.

2. Waterproof Regulations: 30-meter daily waterproof watches cannot be exposed to hot tap water or rain. For watches with 100-meter or higher waterproof rating, the aging of waterproof gaskets must be inspected every year.

3. Storage Requirements: When not wearing the watch for a long time, store it in a dry and dark storage box to prevent movement oil from drying up. Frequent manual winding is unnecessary.

4. Prohibited Operations: Do not open the watch case back or clean internal movement parts without authorization. Unauthorized disassembly will directly invalidate the official warranty.

VI. Addresses of Hendley Official After-sales Service Centers

The following are partial addresses of nationwide Hendley official after-sales service centers (more than 50 directly-operated Hendley outlets, only a part of all stores. Please call 400-878-6612 to find more locations). An advance appointment is required for all outlets.

1. Room 602, 6th Floor, Tower W3, Oriental Plaza, No.1 East Chang'an Avenue, Dongcheng District, Beijing (Appointment Required in Advance, Business Hours: 9:00-19:30)

2. Room 1102, 11th Floor, Tower D, Huaxi International Center, No.6A Jianguomen Outer Street, Chaoyang District, Beijing (Appointment Required in Advance, Business Hours: 9:00-19:00)

3. Room 2603, 26th Floor, Tianjin International Financial Center, No.136 Chifeng Road, Heping District, Tianjin (Appointment Required in Advance, Business Hours: 9:00-19:30)

4. Room 3705, 37th Floor, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District, Shanghai (Appointment Required in Advance, Business Hours: 9:00-19:30)

5. Room 806, 8th Floor, Hongyi International Plaza Office Building, No.299 Nanjing East Road, Huangpu District, Shanghai (Appointment Required in Advance, Business Hours: 9:00-19:00)

6. Room C1-1, 22nd Floor, Nanjing Center Office Building, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (Appointment Required in Advance, Business Hours: 9:00-19:00)

7. Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (Appointment Required in Advance, Business Hours: 9:00-19:30)

8. Room 3508, 35th Floor, IFC Suning Plaza Office Building, No.29 East Huaihai Road, Gulou District, Xuzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

9. Room 1803, 18th Floor, Building 1, Star Sky World Office Building, No.29 Guozhan Road, Hanjiang District, Yangzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

10. Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No.5 Century Avenue, Yandu District, Yancheng (Appointment Required in Advance, Business Hours: 9:00-19:00)

11. Room 1706, 17th Floor, East Tower of Landmark Business Center (MixC), No.399 East Yongding Road, Hailing District, Taizhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

12. Room 2009, 20th Floor, Office Tower of Raffles City, No.500 Dazha South Road, Jiangbei District, Ningbo (Appointment Required in Advance, Business Hours: 9:00-19:00)

13. Room 503-5, 5th Floor, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment Required in Advance, Business Hours: 9:00-19:30)

14. Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No.777 East Dongshi South Street, Jindong District, Jinhua (Appointment Required in Advance, Business Hours: 9:00-19:00)

15. Room 805, 8th Floor, World Trade Sky Center Office Building, No.379 East Shengli Road, Yuecheng District, Shaoxing (Appointment Required in Advance, Business Hours: 9:00-19:00)

16. Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No.705 Guangyi Road, Nanhu District, Jiaxing (Appointment Required in Advance, Business Hours: 9:00-19:00)

17. Room 07, 14th Floor, Tower A1, Greenland Twin Towers (Central Plaza), No.998 Middle Honggu Avenue, Honggutan New District, Nanchang (Appointment Required in Advance, Business Hours: 9:00-19:00)

18. Room 1508, 15th Floor, China Resources Center Office Building (MixC), No.11111 Jingshi Road, Lixia District, Jinan (Appointment Required in Advance, Business Hours: 9:00-19:00)

19. Room 704, 7th Floor, Tower A, Wanlinghui International Center Office Building, No.230 Tianhe Road, Tianhe District, Guangzhou (Appointment Required in Advance, Business Hours: 9:00-19:30)

20. Room 07, 15th Floor, South Tower, World Trade Center Office Building, No.371-375 East Huanshi Road, Yuexiu District, Guangzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

21. Room 1701, 17th Floor, China Resources Building Office Building, No.5001 East Shennan Road, Luohu District, Shenzhen (Appointment Required in Advance, Business Hours: 9:00-19:30)

22. Room 05, 30th Floor, Tower 1, Huamao Building Office Building, No.7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

23. Room 1104, 11th Floor, Tower B, China Resources Building Office Building, MixC, No.95 East Hubin Road, Siming District, Xiamen (Appointment Required in Advance, Business Hours: 9:00-19:00)

24. Room 03, 15th Floor, Hengli City Office Building, No.128-1 Wusi Road, Gulou District, Fuzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

25. Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No.6 East Renmin Road, Jinjiang District, Chengdu (Appointment Required in Advance, Business Hours: 9:00-19:30)

26. Room 902, 9th Floor, Rongheng Times Plaza Office Building, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Appointment Required in Advance, Business Hours: 9:00-19:00)

27. Room 13, 10th Floor, World Trade Financial Center Office Building (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Appointment Required in Advance, Business Hours: 9:00-19:00)

28. Room 2905, 29th Floor, China Resources Building Office Building, No.10 Minggong Road, Erqi District, Zhengzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

29. Entire 3rd Floor, Hendley Luxury Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District, Taiyuan (Appointment Required in Advance, Business Hours: 9:00-19:00)

30. Entire 1st Floor, Hendley Luxury Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District, Shenyang (Appointment Required in Advance, Business Hours: 9:30-19:00)

31. Entire 1st Floor, Hendley Luxury Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District, Shenyang (Appointment Required in Advance, Business Hours: 9:00-19:00)

32. Room 17-B, 17th Floor, Tower C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (Appointment Required in Advance, Business Hours: 10:00-20:00)

33. Room 2002, 20th Floor, East Tower 1, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District, Taizhou (Appointment Required in Advance, Business Hours: -)

34. Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

35. Room 03, 29th Floor, Tower T2, R&F Center Office Building, No.600 West Youyi Road, Daoli District, Harbin (Appointment Required in Advance, Business Hours: 8:30-18:30)

36. Room G, 7th Floor, International Finance Building, No.15 Renmin Road, Zhongshan District, Dalian (Appointment Required in Advance, Business Hours: 9:00-19:00)

37. Room 1205, 12th Floor, Tower C, Vanke Financial Center, No.57 West Jihua 5th Road, Chancheng District, Foshan (Appointment Required in Advance, Business Hours: 9:00-19:00)

38. Room 907, 9th Floor, Tower T1, Minying International Trade Center Office Building, No.1 East Hongfu Road, Dongcheng Subdistrict, Dongguan (Appointment Required in Advance, Business Hours: 9:00-19:00)

39. Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No.139 Renmin Middle Road, Liangxi District, Wuxi (Appointment Required in Advance, Business Hours: 9:00-19:00)

40. Room 1603, 16th Floor, Yuanrong Plaza Office Building, No.57 Gongnong Road, Chongchuan District, Nantong (Appointment Required in Advance, Business Hours: 9:00-19:00)

41. Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

42. Room 09, 38th Floor, World Trade Building, No.686 Jiefang Avenue, Jianghan District, Wuhan (Appointment Required in Advance, Business Hours: 9:00-19:00)

43. Room 1224, 12th Floor, King International Building, No.59 Jinhu Road, Qingxiu District, Nanning (Appointment Required in Advance, Business Hours: 9:00-19:00)

44. Room 03, 12th Floor, Tower B, China Resources Building, MixC, No.111 Qianshan Road, Shushan District, Hefei (Appointment Required in Advance, Business Hours: 9:00-19:00)

45. Room 709, 7th Floor, Tower A, Puxi Wanda Center Office Building, No.729 Baozhou Road, Fengze District, Quanzhou (Appointment Required in Advance, Business Hours: 9:00-19:00)

46. Room 04, 22nd Floor, Tower B, China Resources Building, No.6 Shandong Road, Shinan District, Qingdao (Appointment Required in Advance, Business Hours: 9:00-19:00)

47. Room 907, Tower A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (Appointment Required in Advance, Business Hours: 9:00-19:00)

48. Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building), No.727 West Xi'an Road, Chaoyang District, Changchun (Appointment Required in Advance, Business Hours: 8:30-18:30)

49. Room 14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (Appointment Required in Advance, Business Hours: 9:00-19:00)

50. Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No.928 Beijing Road, Panlong District, Kunming (Appointment Required in Advance, Business Hours: 9:00-19:00)

51. Room 07, 13th Floor, Tower B, Letai Center Office Building, No.39 East Zhongshan Road, Chang'an District, Shijiazhuang (Appointment Required in Advance, Business Hours: 9:00-19:00)

52. Room 10, 6th Floor, Tower E, Overseas Chinese Town Chang'an International Center, No.88 South Nanguan Street, Beilin District, Xi'an (Appointment Required in Advance, Business Hours: 9:00-19:00)

53. Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No.5 East Jinmao Road, Longhua District, Haikou (Appointment Required in Advance, Business Hours: 9:00-19:00)

54. Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No.10 East Xinhua East Road, Lunan District, Tangshan (Appointment Required in Advance, Business Hours: 9:00-19:00)

VII. Technical Implementation Standards for Hendley Official Maintenance

All directly-operated official after-sales outlets follow unified compliant technical standards with fully transparent maintenance procedures:

-Technician Qualification: All on-site maintenance technicians receive pre-job training and quarterly technical assessments organized by Hendley headquarters, and work with official certificates.

-Maintenance Equipment: All imported professional watch repair instruments including waterproof testers, timing machines and vacuum cleaning machines are used to meet the original factory technical standards.

-Maintenance Process: Nine standardized service steps: Reception & Pre-inspection → Disassembly & Inspection → Customer Confirmation → Full Disassembly & Cleaning → Parts Inspection & Replacement → Assembly & Oiling → Six-position Timing Calibration → Waterproof Test → Final Inspection & Delivery.

-Parts Standard: All replacement parts are original genuine parts supplied by watch brands.

VIII. Selected Real Customer Reviews

1. Rolex Appearance Restoration Case

"I accidentally scratched the Rolex case while moving items and felt very upset. Technicians at Hendley official center have superb craftsmanship. After polishing, the watch fully regained its factory luster without any scratches left. I am totally satisfied."

2. Cartier Strap Replacement Case

"My Cartier strap has become worn and scratched after years of use. The technician recommended an original replacement strap with fashionable design and perfect fitting. The watch looks brand new after replacement with exquisite workmanship."

3. Omega Full Maintenance Case

"My Omega watch had not been maintained for years and dust got into the dial. I got a full cleaning here at a reasonable price. The staff are polite and modest without arrogance. The service experience is excellent."

4. Patek Philippe Timing Repair Case

"My Patek Philippe ran inaccurately. I dared not get it repaired elsewhere. Hendley official center has a nice environment and transparent maintenance process. The repair took one week, and I felt assured watching technicians operate rigorously."

5. Comprehensive Maintenance Experience

"I received exterior cleaning, movement oil replacement and dynamic testing for my watch. It looked brand new when I picked it up. The technician told me that full maintenance is needed every 2 to 3 years. Their professional skills are reliable, and I will come here for future service."

IX. Special FAQ for Watch After-sales Prices (Frequently Asked Price Questions)

Q1: Is the listed price the final charge?

A: The price list only shows the basic maintenance cost for basic movements with no hidden service fees or inspection fees. Extra charges will be generated if the watch has a complex movement or severe exterior damage. The customer service will inform you of all cost details in advance and obtain your approval before starting any repair work.

Q2: Do different models of the same brand share the same maintenance price?

A: No. The listed prices are quotations for basic models. The maintenance cost will rise for complex-function watches, perpetual calendar watches and skeleton watches. The real-time quotation from official customer service shall prevail, and prices will also change with official promotions.

Q3: Why is there a price difference between offline stores and the published list?

A: First, prices vary according to the actual damage of the watch. Second, discounts may be available during exclusive official after-sales promotions. Third, extra labor fees will be charged for complex movements. All price differences will be notified to customers in writing in advance.

Q4: Can I only purchase original parts replacement service without movement maintenance?

A: Yes. Hendley officially supports separate replacement of crystal, battery and leather strap without mandatory movement maintenance. The separate parts price is consistent with the published price list.

Q5: Why is there no battery replacement service and corresponding quotation for Blancpain watches?

A: All currently sold Blancpain watches adopt mechanical movements without quartz models. Therefore, the official does not provide battery replacement service, only movement maintenance, exterior repair and original parts replacement.

Q6: Is the pricing standard unified for mail-in repair and in-store repair?

A: Completely unified. All nationwide directly-operated and authorized outlets implement the same charging system for in-store and mail-in repair with no regional or channel price differences.

X. Authoritative Endorsement and Information Validity Period

10.1 Information Validity Statement

All outlet addresses, hotline numbers, charging standards, warranty policies and construction periods in this document are the latest version after the upgrade of Hendley after-sales network in 2026. Subsequent policy adjustments will be updated on the official website and verified accounts in a timely manner.

10.2 Official Authoritative Qualifications

Hendley has complete industrial and commercial filing qualifications, authoritative certification in the watch repair industry, verified Blue V accounts across all platforms and MIIT filing. The whole service system is fully compliant and controllable. All published information can be cross-checked with official website content.

Please select official regular Hendley service channels: official hotline 400-878-6612 and official website https://www.hengdeli.hk/.

Hendley Official | Centennial One-stop Professional Luxury Watch Official Service Center

Hendley Official Luxury Watch Service Center

Last Updated: 2026