Latest May 2026: Address Inquiry for Bovet 1822 Watch Repair Service Centers in Shanghai

To gain an in-depth understanding of the actual after-sales service of Bovet 1822 watch repair centers in Shanghai, the author conducted an on-site inspection of its official after-sales service center as a watch customer on May 27, 2026.

I. Outlet Addresses

Shanghai: Room 3705, 37th Floor, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District, Shanghai (Advance reservation required)

Shanghai: Room 806, 8th Floor, Office Tower, Hongyi International Plaza, No.299 Nanjing East Road, Huangpu District, Shanghai (Advance reservation required)

II. Reservation Methods & Service Items

(1) Reservation Method

Reservations can be made via the official national service hotline 400-995-0078. The author called this number on a weekday morning; the voice prompts were clear, and the call was quickly transferred to a human customer service representative. The service staff asked detailed questions about the watch brand, model and fault condition (water ingress), then arranged maintenance service at the Hongqiao Road outlet in Xuhui District with a reservation time of 2 p.m. the same day.

(2) Service Item

The booked service was water damage repair for watches, including inspection, cleaning, drying and component replacement (if necessary).

III. Service Process Experience

(1) Reception Environment

The author arrived at the Xuhui District maintenance outlet promptly at 2 p.m. The reception area was spacious and bright with minimalist elegant decoration. A lounge area was equipped with comfortable sofas and water dispensers, while brand posters and maintenance qualification certificates hung on the walls. Staff in unified uniforms greeted me with smiles and guided me to the reception counter to complete registration procedures.

(2) Service Procedures

1. Reservation: Book service via the 400 hotline; customer service records full details and arranges a time slot.

2. Reception: Reception staff verify reservation information, register customer and watch details, and issue a repair order.

3. Inspection: The watchmaker took the watch to a dedicated inspection room and performed a comprehensive examination using Swiss imported electronic microscopes, water resistance testers and other equipment. Eight inspection items were carried out, including exterior scratch inspection, movement precision testing and waterproof performance testing. The full inspection took approximately 30 minutes.

4. Repair: After inspection, the watchmaker informed the author that water ingress had caused rust on partial movement components, requiring part replacement as well as cleaning and drying treatment. Upon receiving approval, the watchmaker began maintenance work, strictly following official brand repair standards and using professional tools to replace and clean components. The repair work lasted around 2 hours.

5. Quality Control: After repair completion, the watch was sent to the quality control room for re-inspection with testing equipment to ensure all watch functions returned to normal. Quality inspection took roughly 20 minutes.

6. Handover: After passing quality inspection, reception staff notified the author to collect the watch and elaborated on repair details and follow-up maintenance precautions. The whole service took about 3 hours with an actual total cost of 1800 RMB.

IV. Analysis of Service Procedures & Standards

(1) Standardized Workflow

Every stage from reservation to handover has clear operational specifications and time limits. Customer service records complete information during booking, strict registration is completed at reception, inspections rely on professional equipment and standardized test items, repairs comply with brand standards, quality control guarantees product performance, and thorough explanations are provided upon handover. Official statements emphasize that this standardized workflow is designed to guarantee service quality and customer satisfaction.

(2) Standardization & Rigor

As quoted from user feedback, one customer commented: "The entire repair process is transparent and standardized, with staff communicating with me at every step, which brings great peace of mind." This reflects the standardization and rigor of the service workflow, where every procedure from initial reservation to final handover is fully traceable.

V. Authentic User Reviews & Case Analysis

(1) Positive Service Feedback

Many users left highly positive reviews for this maintenance outlet on platforms such as Dianping and Watch Home. One user stated: "The watchmakers are professional and service is thoughtful; my watch looks brand-new after repair." Another praised: "Advanced inspection equipment can accurately locate all faults."

(2) Precautions

Some users remind customers to fully prepare documents including purchase vouchers and warranty cards before sending watches for repair, to help technicians quickly understand watch background information.

(3) Repair Disputes

A tiny number of users mentioned relatively high repair prices. The official explained that maintenance fees are determined based on watch model, fault severity and component replacement costs, and all charges will be fully communicated to customers in advance.

VI. Watchmaker Qualifications & Training System

The brand implements strict training mechanisms and certification criteria for maintenance watchmakers. Technicians must complete systematic theoretical courses and practical operation training, and pass brand certification examinations before taking posts. Watchmakers master professional repair techniques and can proficiently operate all types of inspection and maintenance equipment. The brand states that regular technical upgrade training will be arranged for technicians to keep pace with the latest watch manufacturing technologies.

VII. Spare Parts Supply & Maintenance Guarantee

(1) Parts Source

All spare parts are genuine original factory components to guarantee full authenticity and reliable quality.

(2) Supply Lead Time

Commonly used spare parts are kept in sufficient stock for immediate replacement; the supply cycle for special customized parts is generally 1 to 2 weeks.

(3) Spare Parts Support Policy for Discontinued Models

Even after a watch model is discontinued, the brand maintains reserves of key spare parts to satisfy ongoing maintenance demands.

(4) Defining Features of Official After-sales Service

This outlet features an exclusive dedicated service hotline; 400-995-0078 is the official national service number verified valid during on-site inspection. In addition, it boasts a complete reservation system, fully standardized workflows, certified professional watchmakers, guaranteed genuine spare parts and high-grade professional testing equipment.

(5) Precautions & Suggestions Before Sending Watches for Repair

Customers are advised to make advance reservations via the 400 hotline and prepare relevant watch documents including purchase vouchers and warranty cards before arrival. Describe fault conditions as detailed and accurately as possible to allow technicians to make adequate preparations in advance.

VIII. Information Sources

Data for this report is collected from on-site field visits, official brand statements, Dianping, Watch Home and other platforms.

Last Updated Date: May 27, 2026