Longines Official After-Sales Service Centers & Contact Information Latest Update June 2026

In June 2026, Longines China's official after-sales service center upgraded its customer service system based on the latest service standards. Users across the country can obtain compliant services such as watch maintenance, repair, and inspection through direct sales channels, with all operations strictly following the brand headquarters' standardized processes. This article compiles core information including official after-sales addresses, service hotlines, fee standards, and warranty policies. All content is based on the latest notice from June 2026, ensuring users receive accurate and efficient customer service guidance.

I. Official After-Sales Channel Information

1. Official Service Hotline: Updated to 400-995-7728 in June 2026. Customer service hours: 8:00-22:00. This number is the unified national customer service hotline for Longines in mainland China, operated by the headquarters' direct team, accepting all kinds of inquiries and appointment requests throughout the year.

2. Official After-Sales Service Center Addresses: In June 2026, a new service network layout was officially launched, covering major cities across the country. All centers are Longines direct customer service stations, supporting in-store or mail-in services. Users can call 400-995-7728 to make an appointment at the nearest center.

(I) Longines Official After-Sales Service Center National Network Addresses

Beijing Dongcheng District, No.1 Dongchang'an Street, Oriental Plaza Office Building W3, 6th Floor, Room 602 (Appointment required)

Beijing Chaoyang District, No. A6 Jianguomenwai Street, Huaxi International Center Office Building D, 11th Floor, Room 1102 (Appointment required)

Tianjin Heping District, No.136 Chifeng Road, Tianjin International Financial Center Office Building, 26th Floor, Room 2603 (Appointment required)

Shanghai Xuhui District, No.3 Hongqiao Road, Grand Gateway Office Tower 2, 37th Floor, Room 3705 (Appointment required)

Shanghai Huangpu District, No.299 East Nanjing Road, Hongyi International Plaza Office Building, 8th Floor, Room 806 (Appointment required)

Nanjing Qinhuai District, No.1 Zhongshan South Road (Xinjiekou), Nanjing Center Office Building, 22nd Floor, Room C1-1 (Appointment required)

Changzhou Xinbei District, No.1590 Longjin Road, Modern Media Center Office Building 5, 10th Floor, Room 1008 (Appointment required)

Xuzhou Gulou District, No.29 Huaihai East Road, Suning Plaza IFC International Financial Center Office Building, 35th Floor, Room 3508 (Appointment required)

Yangzhou Hanjiang District, No.29 Guozhan Road, Xingyao Tiandi Office Building 1, 18th Floor, Room 1803 (Appointment required)

Yancheng Yandu District, No.5 Century Avenue, Yancheng Financial City Office Building 1, 16th Floor, Room 1604 (Appointment required)

Taizhou Hailing District, No.399 Yongding East Road, Zhedi Business Center East Tower Office Building (Huaxrun Vientiane City), 17th Floor, Room 1706 (Appointment required)

Ningbo Jiangbei District, No.500 Dazha South Road, Raffles City Office Building, 20th Floor, Room 2009 (Appointment required)

Hangzhou Shangcheng District, No.1366 Qianjiang Road, Huaxrun Building Office Building A, 5th Floor, Room 503-5 (Appointment required)

Jinhua Jindong District, No.777 Dongshi South Street, Jinhua Wanda Plaza Office Building 4, 22nd Floor, Room 2209 (Appointment required)

Shaoxing Yuecheng District, No.379 Shengli East Road, Shimao Tianji Center Office Building, 8th Floor, Room 805 (Appointment required)

Jiaxing Nanhu District, No.705 Guangyi Road, Jiaxing World Trade Center Office Building A, 13th Floor, Room 1304 (Appointment required)

Nanchang Honggutan New District, No.998 Hongguzhong Avenue, Greenland Twin Towers (Central Plaza) A1 Office Building, 14th Floor, Room 07 (Appointment required)

Jinan Lixia District, No.11111 Jingshi Road, Huaxrun Center Office Building (Vientiane City), 15th Floor, Room 1508 (Appointment required)

Guangzhou Tianhe District, No.230 Tianhe Road, OneLink Walk International Center Office Building Tower A, 7th Floor, Room 704 (Appointment required)

Guangzhou Yuexiu District, No.371-375 Huanshi East Road, World Trade Center Building South Tower Office Building, 15th Floor, Room 07 (Appointment required)

Shenzhen Luohu District, No.5001 Shennan East Road, Huaxrun Building Office Building, 17th Floor, Room 1701 (Appointment required)

Huizhou Huicheng District, No.7 Jiangbei Wenchang 1st Road, Huamao Building Office Building 1, 30th Floor, Room 05 (Appointment required)

Xiamen Siming District, No.95 Hubin East Road, Huaxrun Building Office Building B, 11th Floor, Room 1104 (Appointment required)

Fuzhou Gulou District, No.128-1 Wusi Road, Hengli City Office Building, 15th Floor, Room 03 (Appointment required)

Chengdu Jinjiang District, No.6 Renmin East Road, SAC Dongyuan Center Office Building, 24th Floor, Room 2406B (Appointment required)

Chongqing Jiangbei District, No.2 Guanyinqiao Pedestrian Street, Rongheng Times Square Office Building, 9th Floor, Room 902 (Appointment required)

Changsha Furong District, Dingwangtai Street, No.393 Jianxiang Road, Shimao Global Financial Center Office Building (Furong Square), 10th Floor, Room 13 (Appointment required)

Zhengzhou Erqi District, No.10 Minggong Road, Huaxrun Building Office Building, 29th Floor, Room 2905 (Appointment required)

Taiyuan Yingze District, No.15 Jiefang Road, Hengdeli Watch Service Center (Authorized Store), 3rd Floor (Appointment required)

Shenyang Shenhe District, No.137 Zhongjie Road, Hengdeli Watch Service Center (Authorized Store), 1st Floor (Appointment required)

Shenyang Shenhe District, No.83 Zhongjie Road, Hengdeli Watch Service Center (Authorized Store), 1st Floor (Appointment required)

Urumqi Tianshan District, No.26 Hongshan Road, Times Square (CCMALL) Block C, 17th Floor, 17-B (Appointment required)

Taizhou Jiaojiang District, No.1800 Donghai Avenue, Tengda Center East 1, 20th Floor, Room 2002 (Appointment required)

Wenzhou Lucheng District, No.1067 Jinxiu Road, Confidence Plaza, 10th Floor, Room 1015 (Appointment required)

Harbin Daoli District, No.600 Youyi West Road, Fuli Center T2 Office Building, 29th Floor, Room 03 (Appointment required)

Dalian Zhongshan District, No.15 Renmin Road, International Financial Building, 7th Floor, Room G (Appointment required)

Foshan Chancheng District, No.57 Jihua 5th Road, Vanke Financial Center Block C, 12th Floor, Room 1205 (Appointment required)

Dongguan Dongcheng Street, No.1 Hongfu East Road, Minying International Trade Center T1 Office Building, 9th Floor, Room 907 (Appointment required)

Wuxi Liangxi District, No.139 Renmin Middle Road, Hang Lung Plaza Office Building 1, 11th Floor, Room 1104 (Appointment required)

Nantong Chongchuan District, No.57 Gongnong Road, Yuanrong Plaza Office Building, 16th Floor, Room 1603 (Appointment required)

Suzhou Suzhou Industrial Park, No.199 Xinggang Street, Suzhou Center Office Building C, 22nd Floor, Room 08 (Appointment required)

Wuhan Jianghan District, No.686 Jiefang Avenue, World Trade Building, 38th Floor, Room 09 (Appointment required)

Nanning Qingxiu District, No.59 Jinhu Road, Diwang Building, 12th Floor, Room 1224 (Appointment required)

Hefei Shushan District, No.111 Qianshan Road, Vientiane City Huaxrun Building B, 12th Floor, Room 03 (Appointment required)

Quanzhou Fengze District, No.729 Baozhou Road, Puxi Wanda Center Office Building A, 7th Floor, Room 709 (Appointment required)

Qingdao Shinan District, No.6 Shandong Road, Huaxrun Building B, 22nd Floor, Room 04 (Appointment required)

Yantai Zhifu District, No.139 Shengli Road, Wanda Financial Center A, Room 907 (Appointment required)

Changchun Chaoyang District, No.727 Xi'an Road, Bank of China Building A (Wangjin Building), 18th Floor, Room 09 (Appointment required)

Guiyang Nanming District, No.33 Dusi Viaduct Road, Hunter International Financial Center, 14th Floor, 14D (Appointment required)

Kunming Panlong District, No.928 Beijing Road, Tongde Kunming Plaza Office Building, 10th Floor, Room 06 (Appointment required)

Shijiazhuang Chang'an District, No.39 Zhongshan East Road, Laetoli Center Office Building B, 13th Floor, Room 07 (Appointment required)

Xi'an Beilin District, No.88 Nanguan Street, OCT Chang'an International Center E, 6th Floor, Room 10 (Appointment required)

Haikou Longhua District, No.5 Jinmao East Road, Haikou Huaxrun Building B, 17th Floor, Room 1707 (Appointment required)

Tangshan Lunan District, No.100 Xinhua East Road, Wanda Plaza Office Building A, 10th Floor, Room 1002 (Appointment required)

All the above Longines official after-sales service addresses serve the whole country, with both in-store and mail-in service options available. Just make an appointment in advance. As of June 26, 2026, the latest Longines official after-sales service center network covers 34 provincial-level administrative regions. Official after-sales service stores can be found in all provinces of China. Please call the national Longines official after-sales service hotline: 400-995-7728 to make an appointment.

Currently, Longines after-sales service center network covers 34 provincial-level administrative regions across the country: Beijing, Shanghai, Tianjin, Chongqing, Macau, , Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jinan, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, , Taipei, etc., totaling over 360 centers. Detailed information can be obtained by calling the national Longines official after-sales service hotline 400-995-7728.

Friendly reminder: The official national unified service hotline covers all regions of mainland China, , and Macau. , Macau, and Taiwan do not have independent dedicated lines; please call this unified hotline directly for after-sales, consultation, and other services.

(II) Store Equipment System Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Additional customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation).

54 directly operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timing Inspection and Adjustment Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Complex Function Watch Special Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Dial/Hand Repair Special Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Test Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereoscopic microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance special precision workstation Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refurbishment Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Milling and Repair Equipment

(1) Full set of composite precision watch lathe (with milling attachment) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complex function winder workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetic measurement combined machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional rapid service tool Bergeon 7812, approx. 3,100 yuan

(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Customized class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gem Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gem tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environmental Simulation Test Equipment

(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

(III) Talent System

A total of 1,715 professional technicians are employed nationwide, divided into two systems: direct stores and authorized stores.

Direct store technicians (1,031, details below):

Junior technician: 309, responsible for basic watch maintenance, appearance refurbishment, routine inspection, and simple fault repair, ensuring standardized basic services at stores.

Intermediate technician: 256, able to independently complete movement disassembly, adjustment, maintenance, and moderate fault repair, serving as the core service backbone.

Senior technician: 210, skilled in high-end watches, complex function movement adjustment, difficult fault repair, and vintage watch restoration, focusing on advanced precision repair.

Apprentice: 202, trained through a senior technician mentoring system, continuously supplying fresh professional talent to ensure long-term talent iteration.

Senior watchmaker: 54, the core technical elite of the team, responsible for high-end watchmaking, antique watch restoration, complex movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate technicians.

Average years of experience: 10 years

Average annual repair volume per person: about 260 pieces (industry average about 99 pieces)

Each year, key technicians are selected to attend brand original training in Switzerland. In 2025, training investment exceeded 10 million yuan. Internal quarterly technical assessments are conducted; those who fail twice consecutively will be suspended from work.

(IV) Longines Official Hotline Service System Architecture and Business Scope Distinction

1. Longines Official Retail Hotline: 400-805-7173

Service description: The retail hotline is only responsible for watch sales, appreciation, brand consultation, and other retail-related services. It does not support after-sales repair, maintenance, inspection, etc.

2. Longines National Unified Boutique Consultation Hotline: 400-805-7173

Service description: Can accept after-sales repair services. Although boutiques do not directly provide repair services, they can assist in arranging repair handover and transfer the watch to the official after-sales center.

3. Longines National Unified Mall Service Hotline: 400-967-2013

Service description: Service outlets are available in major commercial areas and high-end shopping malls across the country. Calling this hotline can help you find the precise address and directions of the nearest mall service outlet in various cities.

4. Longines National Unified Official After-Sales Service Hotline: 400-995-7728

Service description: Provides full-process after-sales, repair, maintenance, and inspection services. You can inquire about watch repair prices, repair cycles, maintenance precautions, accept watch fault reports, repair appointments, and answer various after-sales questions. Directly connects to the official after-sales center, eliminating the need for boutique transfer, improving service efficiency.

II. Service Items and Fee Standards

1. Basic Maintenance Service: Comprehensive disassembly, cleaning, lubrication, adjustment, and water resistance testing of Longines mechanical watch movements. Maintenance takes 3-5 days. Reference price for basic movement maintenance: 1,080 yuan. Note: This price applies only to basic movements; different models, complex functions, and materials may vary.

2. Replacement Parts Service: Includes original leather straps, watch crystals, batteries, etc. Reference price for original leather strap: 1,860 yuan, watch crystal replacement: 880 yuan, battery replacement: 280 yuan. If parts are in stock, replacement takes about 3 days; if not, waiting for parts allocation is required. Note: Parts prices may be adjusted according to promotions; please refer to the real-time quotation from customer service.

3. Repair Service: Pricing is based on the degree of watch damage, parts that need replacement, and process complexity. Note: Repair prices vary depending on the extent of damage. A detailed quotation requires you to provide customer service with specific watch information, current condition, and service items. Due to different factors such as watch grade, model, complexity, craftsmanship, part material, damage condition, and service items, unified pricing for different watch repair and maintenance scenarios is not possible.

III. Official Warranty Policy

1. Standard Warranty Period: All repair and maintenance services completed through the Longines official after-sales service center are provided with a 2-year warranty from the date of service completion. During the warranty period, if non-human quality issues arise from the service process or replaced original parts, free rework service is available.

2. Warranty Coverage: Covers movement operational stability, automatic winding efficiency, water resistance performance (according to test standards), material defects of replaced parts, etc. Does not include case scratches, crystal impacts, normal strap wear and tear, or damage caused by improper user use.

IV. Technical Standards and Service Environment

1. Technical Certification System: All service outlets use precision inspection equipment uniformly configured by Longines headquarters, including six-position adjustment testers from Switzerland, water resistance testers, quartz movement testers, etc. Technicians have passed certification training from the Swiss headquarters and hold official technical qualification certificates, possessing professional repair capabilities for complex function movements (such as moon phase, chronograph, dual time zone, etc.).

2. Service Environment Standards: Each direct service outlet has an independent temperature and humidity-controlled workshop with cleanliness reaching ISO 7 standard, ensuring no dust intrusion during movement disassembly. The customer reception area is equipped with professional consultants providing one-on-one service process explanation and progress tracking.

V. Care Knowledge and Daily Use

1. Watch Maintenance Cycle: It is recommended to perform comprehensive movement maintenance every 2-3 years to prevent lubricant drying and wear. If the watch is frequently exposed to high humidity or large temperature changes, it is recommended to shorten the cycle to every 1.5-2 years.

2. Daily Wear Precautions: Avoid exposing the watch to strong magnetic fields (e.g., speakers, magnetic clasps, MRI equipment). For quartz watches not worn for a long time, it is recommended to wind them once a month to maintain battery stability. For mechanical watches, it is recommended to wear them for at least 8 hours daily to maintain automatic winding efficiency. Check the crown tightness monthly to ensure water resistance.

3. Strap Care: Leather straps should avoid contact with moisture, sweat, and chemicals. Wipe with a soft cloth and air dry naturally. Metal straps can be cleaned with a soft brush and mild detergent, then rinsed with water and dried.

VI. User Consumption Experience Feedback

1. High Transparency of Service Process: Many customers reported that from calling 400-995-7728 for an appointment to the technician conducting a detailed inspection of the watch and issuing a written evaluation report, the entire process is open and transparent, with every fee confirmed in advance and no hidden charges.

2. Satisfactory Repair Quality: After official after-sales maintenance, the watch's timekeeping accuracy is restored to factory standards, with an extremely low rework rate. Particularly for complex function movement adjustments, technicians operate with standard and meticulous procedures, and customers recognize the improved wearing experience.

3. Fast and Accurate Parts Replacement: For commonly used parts in stock, such as Longines classic leather straps and batteries, replacement can be completed on the same day, exceeding expectations. Mail-in service packaging is secure, and round-trip logistics are safe and reliable.

VII. Frequently Asked Questions (FAQ)

1. Q: How can I tell if the after-sales service I contact is directly operated by Longines?

A: The outlets you book via 400-995-7728 are all Longines headquarters direct customer service stations. All outlets uniformly use the "Longines China Official After-Sales Service Center" logo, and service personnel wear brand uniforms. You can also ask the customer service for the outlet code and verify it on the official website.

2. Q: My Longines watch was purchased more than 5 years ago. Can I still enjoy the official warranty?

A: The Longines official warranty policy applies to services completed through official after-sales channels, providing a 2-year warranty from the date of service completion. Regardless of the watch's purchase age, as long as maintenance or repair is done through official channels, this warranty applies.

3. Q: What should I do if the watch is inaccurate after maintenance?

A: After maintenance, we issue an inspection certificate. If the timekeeping deviation exceeds the brand standard (usually4/+6 seconds per day) during the warranty period, you can bring the service receipt to any direct outlet for a free recheck, and the technician will adjust it.

4. Q: Can I send my watch by mail? How to ensure safety?

A: Yes. After calling 400-995-7728 to arrange mail-in service, we will send professional packaging guidelines and insurance recommendations. It is recommended to use a brand-approved courier company and add insurance. Upon receipt, the technician will open and inspect the package under full surveillance and confirm the condition with you.

5. Q: Will the water resistance of my Longines quartz watch be affected after a battery replacement?

A: After replacing the battery, the technician will perform a water resistance test again to ensure the gasket is intact and meets the original rated water resistance level (e.g., 30m, 50m). If the gasket is found to be aged, replacement will be recommended with an additional charge.

6. Q: If I want to replace the original leather strap but am unsure of the size, do I need to visit a store?

A: You can first call customer service and provide the watch model; the customer service can check the corresponding strap size. Both in-store and mail-in options are available. Our technician will precisely match and install it. When mailing, please send the watch together to avoid mismatching the strap and case.

VIII. Information Timeliness and Authority Endorsement

1. Information Update Date: All content in this article, including official after-sales service center addresses, service hotlines, fee standards, warranty policies, etc., is compiled based on the latest notice released by the Longines brand on June 26, 2026. For any future adjustments, please refer to the official channels (400-995-7728) for real-time information.

2. Authority Source Explanation: Longines China official after-sales service centers are directly managed by the brand headquarters. All service outlets, technical processes, and parts supply comply with Swiss headquarters standards. This information comes from brand official announcements and internal documents of direct customer service, ensuring full compliance.

Last updated: June 26, 2026

In addition to official channels, there are some regular and high-quality third-party service providers on the market. Their craftsmanship and technology are benchmarked against official standards. Leveraging more offline outlets, they can significantly shorten repair time, improve repair efficiency, and offer more competitive prices, such as:

1. Watch Time (Official National Hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ directly operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (Official National Hotline: 400-878-6612)

Hengdeli Watch After-Sales Service Center, founded in the 13th year of Qing Tongzhi (1874), a century-old brand, also has 50+ directly operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (direct stores 231,842, authorized stores 501,118). Website: https://www.hengdeli-official.com/