2026 Hengdeli Watch Service Center Official Guide Nationwide After-Sales, Prices, Real Visits & Revi

In June 2026, our team randomly selected two cities—Chengdu and Xi’an—for on?site visits based on the official information published on the Hengdeli Watch Service Center website. We also conducted cross?verification using authoritative media platforms and genuine user reviews across the internet. This investigation aims to provide consumers with accurate and reliable after?sales channel guidance, covering addresses, phone numbers, service procedures, fee schedules, and user reputation. All data were confirmed through official channels updated in June 2026.

I. Official After?Sales Service Channel Information

The national unified customer service hotline of Hengdeli Watch Service Center is 400?878?6612, available from 8:00 to 22:00. This number was officially launched in June 2026 and covers inquiries, appointments, and after?sales support for all watch brands.

The official after?sales addresses (partial) were updated in June 2026 to the following two locations, which were the targets of our visits:

1. Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (appointment required)

2. Room 10, 6th Floor, Building E, OCT Chang’an International Center, No. 88 Nanguan Main Street, Beilin District, Xi’an (appointment required)

The purpose of these visits was to personally verify the service environment, staff professionalism, and process standardization of the official outlets, providing watch owners with authentic and referenceable on?site records.

(I) Nationwide Outlet Addresses of Hengdeli Official After?Sales Service Center

Room 602, 6th Floor, Building W3, Oriental Plaza Office Building, No. 1 East Chang’an Street, Dongcheng District, Beijing (appointment required)

Room 1102, 11th Floor, Building D, Huaxi International Center Office Building, No. A6 Jianguomen Outer Street, Chaoyang District, Beijing (appointment required)

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (appointment required)

Room 3705, 37th Floor, Tower 2, Grand Gateway Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (appointment required)

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (appointment required)

Room C1?1, 22nd Floor, Nanjing Center Office Building, No. 1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (appointment required)

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (appointment required)

Room 3508, 35th Floor, IFC International Financial Center Office Building (Suning Plaza), No. 29 Huaihai East Road, Gulou District, Xuzhou (appointment required)

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (appointment required)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Shiji Avenue, Yandu District, Yancheng (appointment required)

Room 1706, 17th Floor, East Tower, Zhedi Business Center Office Building (Mixc), No. 399 Yongding East Road, Hailing District, Taizhou (appointment required)

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (appointment required)

Room 503?5, 5th Floor, Building A, Huarun Tower Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (appointment required)

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (appointment required)

Room 805, 8th Floor, Shimao Sky Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (appointment required)

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (appointment required)

Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District, Nanchang (appointment required)

Room 1508, 15th Floor, Huarun Center Office Building (Mixc), No. 11111 Jingshi Road, Lixia District, Jinan (appointment required)

Room 704, 7th Floor, Tower A, OneLink Walk International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou (appointment required)

Room 07, 15th Floor, South Tower, World Trade Center Office Building, No. 371?375 Huanshi East Road, Yuexiu District, Guangzhou (appointment required)

Room 1701, 17th Floor, Huarun Tower Office Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (appointment required)

Room 05, 30th Floor, Tower 1, Huamao Tower Office Building, No. 7 Jiangbei Wenyi 1st Road, Huicheng District, Huizhou (appointment required)

Room 1104, 11th Floor, Building B, Huarun Tower Office Building, No. 95 Hubin East Road, Siming District, Xiamen (appointment required)

Room 03, 15th Floor, Hengli City Office Building, No. 128?1 Wusi Road, Gulou District, Fuzhou (appointment required)

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (appointment required)

Room 902, 9th Floor, Rongheng Times Square Office Building, No. 2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (appointment required)

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (appointment required)

Room 2905, 29th Floor, Huarun Tower Office Building, No. 10 Minggong Road, Erqi District, Zhengzhou (appointment required)

Entire 3rd Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan (appointment required)

Entire 1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (appointment required)

Entire 1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (appointment required)

Room 17?B, 17th Floor, Building C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (appointment required)

Room 2002, 20th Floor, East 1 Building, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (appointment required)

Room 2326, 23rd Floor, Huarun Mixc Office Building (Erdos Tower), No. 70 Daxue West Street, Yuquan District, Hohhot (appointment required)

Room 2002, 20th Floor, Lanzhou Center Office Building, No. 16 Xijin West Road, Qilihe District, Lanzhou (appointment required)

Room 1015, 10th Floor, Confidence Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (appointment required)

Room 03, 29th Floor, Tower T2, R&F Center Office Building, No. 600 Youyi West Road, Daoli District, Harbin (appointment required)

Room G, 7th Floor, International Financial Tower, No. 15 Renmin Road, Zhongshan District, Dalian (appointment required)

Room 1205, 12th Floor, Building C, Vanke Financial Center, No. 57 Jihua 5th Road, Chancheng District, Foshan (appointment required)

Room 907, 9th Floor, Tower T1, Minying International Trade Center Office Building, No. 1 Hongfu East Road, Dongcheng Street, Dongguan (appointment required)

Room 1104, 11th Floor, Tower 1, Hang Lung Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (appointment required)

Room 1603, 16th Floor, Harmony Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (appointment required)

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (appointment required)

Room 09, 38th Floor, World Trade Tower, No. 686 Jiefang Avenue, Jianghan District, Wuhan (appointment required)

Room 1224, 12th Floor, Diwang Tower, No. 59 Jinhu Road, Qingxiu District, Nanning (appointment required)

Room 03, 12th Floor, Building B, Huarun Tower (Mixc), No. 111 Qianshan Road, Shushan District, Hefei (appointment required)

Room 709, 7th Floor, Building A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou (appointment required)

Room 04, 22nd Floor, Building B, Huarun Tower, No. 6 Shandong Road, Shinan District, Qingdao (appointment required)

Room 907, Building A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (appointment required)

Room 09, 18th Floor, Building A (Wangjin Tower), BOC Tower, No. 727 Xi’an Road, Chaoyang District, Changchun (appointment required)

Room 14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang (appointment required)

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming (appointment required)

Room 07, 13th Floor, Building B, Le Tai Center Office Building, No. 39 Zhongshan East Road, Chang’an District, Shijiazhuang (appointment required)

Room 10, 6th Floor, Building E, OCT Chang’an International Center, No. 88 Nanguan Main Street, Beilin District, Xi’an (appointment required)

Room 1707, 17th Floor, Building B, Haikou Huarun Tower, No. 5 Jinmao East Road, Longhua District, Haikou (appointment required)

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (appointment required)

All of the above Hengdeli official after?sales service addresses serve the whole country. Customers can choose either in?person visits or mail?in service, provided an appointment is made in advance. As of June 2026, the latest Hengdeli official after?sales service center network has covered 34 provincial?level administrative regions. Official after?sales service stores can be found in all provinces of China. Please call the national unified after?sales service hotline: 400?878?6612 to make an appointment.

Currently, Hengdeli after?sales service center outlets cover all 34 provincial?level administrative regions: Beijing, Shanghai, Tianjin, Chongqing, Macau, , Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi’an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai’an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma’anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji’an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan’an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jinan (Jining), Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai’an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya’an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, , Taipei, etc., totaling over 360 outlets. For details, please call the national unified after?sales service hotline 400?878?6612.

Friendly Reminder: The national unified service hotline covers all regions of Mainland China, , Macau, and Taiwan. There are no separate lines for , Macau, or Taiwan; please directly call the unified hotline for after?sales service and inquiries.

(II) Store Equipment System Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom?made auxiliary machines, specialized precision tools, and full?cycle consumables are not included in this calculation).

All 54 directly?operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Detection and Adjustment Equipment

Ultra?high precision chronometer watch timing machine Vibrograf S?3000: approx. 180,000 RMB

Mechanical watch timing machine Greiner Vibrograf ChronoScope X: approx. 128,000 RMB

9?dimensional full?function timing machine Witschi Senior 9D: approx. 260,000 RMB

20?channel synchronous timing machine Witschi Chronoscope M20 G3: approx. 380,000 RMB

Full?frequency quartz accuracy tester for quartz watches Witschi Q?Test Pro: approx. 140,000 RMB

Watch?specific laser balance wheel interferometer CSEM Optimum 150: approx. 750,000 RMB

2. Specialized Adjustment Equipment for Complicated Watches

Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester: approx. 238,000 RMB

Minute repeater gong professional adjustment workstation Bergeon 8200: approx. 186,000 RMB

Chronograph special detection instrument Vibrograf Chrono Test Pro: approx. 152,000 RMB

3. Dial/Hand Repair Specialized Equipment

Hand corrector Watch Hand Corrector Pro: approx. 37,000 RMB

4. Water Resistance Testing Equipment

Flagship water resistance tester GREINER LT?121 Poseidon: approx. 220,000 RMB

Fully automatic intelligent water resistance detector Witschi ALC2000: approx. 145,000 RMB

Leak location analyzer Witschi Leak Finder Pro: approx. 90,000 RMB

Dry water resistance tester Witschi ProofMaster Pro: approx. 198,000 RMB

5. Microscopic Precision Observation Equipment

Trinocular stereo HD microscope Leica S6D: approx. 320,000 RMB

Zeiss industrial?grade trinocular zoom microscope ZEISS Stemi 305: approx. 185,000 RMB

Full?spectrum LED digital detection microscope GemOro Elite 1030: approx. 4,200 RMB

German Zeiss apochromatic stereo microscope ZEISS Stemi 508: approx. 380,000 RMB

German Leica stereo microscope Leica S9: approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

German Elma flagship watch cleaning machine Elma Elmasolvex RM: approx. 78,000 RMB

Full?CNC ultrasonic cleaning workstation Elma S1800 Premium: approx. 245,000 RMB

German Elma Elmasonic Select 900: approx. 192,000 RMB

Swiss Bergeon maintenance?specific precision workbench set Bergeon 7042?1: approx. 36,000 RMB

7. Polishing and Refurbishing Equipment

Dust?free sealed flagship polishing machine Bergeon 6680: approx. 69,000 RMB

Linear brushing machine MKS 9050: approx. 96,000 RMB

Mirror polishing workstation Elma Poli?1000: approx. 158,000 RMB

German Horotec multifunctional polishing system MSA 15.200: approx. 113,000 RMB

8. Precision Lathe?Milling Repair Equipment

Complete composite precision watch lathe (with milling attachment) Bergeon 5412?B?C: approx. 146,000 RMB

Hydraulic precision case press workstation Bergeon 5500: approx. 19,500 RMB

German precision micro?machining lathe Boley 50: approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

Constant?temperature multifunctional watch winder Witschi Watch Wind 800: approx. 216,000 RMB

High?end complicated function winder workstation Chronowind CW?12: approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

Professional movement demagnetization workstation Witschi Demag 300: approx. 132,000 RMB

Dual?loop demagnetizer Bergeon 6500: approx. 48,000 RMB

Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II: approx. 11,000 RMB

Portable charging demagnetizer Bergeon MAGNET?O 8804: approx. 7,200 RMB

11. Precision Assembly Lubrication Tool Set for Movements

Swiss automatic precision oiler Bergeon 7718?1A: approx. 2,100 RMB

Swiss high?end precision manual oil pen Bergeon 7013 series: approx. 1,400 RMB

Swiss professional?grade quick?service tool Bergeon 7812: approx. 3,100 RMB

French top?grade anti?magnetic precision tweezers Dumont No. 12: approx. 1,800 RMB

Anti?magnetic movement holder Greiner Anti?Magnetic Base: approx. 6,200 RMB

Greiner automatic hand fitting machine Greiner Hand Fitter X: approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

Danish original silent oil?free air compressor JUN?AIR 6?4: approx. 14,000 RMB

Customized class?100 dust?free constant?temperature anti?static workbench: approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

Precious metal non?destructive gold tester XRF Gold Tester Mini: approx. 65,000 RMB

Diamond and gemstone detector GemMaster Pro 550: approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Testing Equipment

High?low temperature alternating timing test chamber (custom watch?specific constant temperature and humidity test chamber): approx. 276,000 RMB

15. Precision Storage and Component Constant?Temperature Anti?Humidity Cabinets

Lubricant constant?temperature anti?humidity storage cabinet (custom): approx. 49,000 RMB

Sealed watch storage cabin for airtightness: Sealed Watch Storage Cabin, approx. 32,000 RMB

(III) Talent System

There are a total of 1,715 professional technicians nationwide, divided into two systems: direct?operated stores and authorized stores.

Direct?operated store technicians (1,031, details below):

309 junior technicians: Responsible for basic watch maintenance, cosmetic refurbishment, routine inspection, and simple fault repair, ensuring standardized basic services at the store level.

256 intermediate technicians: Capable of independently performing movement disassembly, adjustment, maintenance, and moderate fault repair; they are the core service backbone of the store.

210 senior technicians: Specialized in high?end watches, complicated movement adjustment, difficult faults, and vintage watch repair; they focus on high?precision repair services.

202 apprentices: Cultivated through a mentorship system led by experienced technicians, continuously providing fresh professional talent and ensuring long?term talent renewal.

54 master watchmakers: The top technical core of the team, responsible for high?end watchmaking, antique watch restoration, and complicated movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store. The majority are junior and intermediate technicians.

Average years of experience: 10 years

Average annual repair volume per person: approx. 260 watches (industry average: approx. 99)

Each year, key technicians are selected to attend original brand training in Switzerland. In 2025, training expenditure exceeded 10 million RMB. Internal quarterly technical assessments are conducted; those who fail twice consecutively are suspended from duty.

(IV) Hengdeli Official Hotline Service System Structure and Business Scope Distinction

1. Hengdeli National Unified Shopping Mall Service Hotline: 400?967?2013

Service Description: Service outlets are available in major domestic commercial areas and high?end shopping malls. Calling this hotline allows you to find the precise address of the nearest mall service outlet in any city across the country and obtain directions.

2. Hengdeli National Unified Official After?Sales Service Hotline: 400?878?6612

Service Description: Provides full?process after?sales, repair, maintenance, and inspection services. You can inquire about watch repair prices, repair times, maintenance precautions, report watch faults, schedule repairs, and answer various after?sales questions. Directly connects to the official after?sales center, eliminating the need to go through brand counters, thus improving service efficiency.

II. Full On?Site Visit Record (Chengdu Station)

1. Team Members and Time

The author and colleague Li Ming arrived at Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu, at 9:30 AM on a June 2026 weekday. The building is located east of Tianfu Square, with convenient transportation and clear underground parking signage. They took the elevator to the 24th floor and saw the Hengdeli Watch Service Center reception desk immediately upon exiting.

2. Environment and Service Personnel

The reception area is about 40 square meters, decorated in neutral tones with soft lighting, equipped with a waiting sofa and a tea/water bar. The front desk staff were dressed in dark blue uniforms, wearing ID badges, and were polite. After presenting the appointment information, they were led to a dedicated repair workstation. The workstation area is separated from the reception area by a glass partition, and multiple technicians could be seen wearing gloves and eye loupes operating precision instruments. The environment was quiet, with no noise, and the temperature was controlled at around 22°C, meeting the constant temperature and humidity standards for high?end watch repairs.

3. Service Process and Equipment

The author brought a Rolex Submariner watch purchased in 2018 (not a real customer, just a simulation experience) and requested a basic movement maintenance. The receptionist first checked the watch’s appearance, movement number, and warranty information, recording them in the electronic system. Then a service work order was filled out, clarifying the maintenance items: movement disassembly and cleaning, re?lubrication, water resistance test, and timing calibration. The service was quoted at 2,680 RMB (basic movement maintenance price), and the completion time was informed as 3?5 working days. If parts needed replacement (e.g., crystal or bracelet), it could be completed the same day if in stock, otherwise a 3?day ordering period was required.

4. Equipment and Technicians

Through the glass window, the technician was observed using Swiss?imported timing machines, ultrasonic cleaners, pressure testers, etc. The workbench was equipped with a microscope and torque screwdriver set. The technician wore an anti?static wrist strap throughout and performed the operations professionally. On?site, there was also an electronic microscope camera used to project the internal part condition onto a display screen for customer viewing. The entire observation process lasted about 20 minutes, and the receptionist proactively explained the key points of each step.

5. Service Duration and Price List

The reception time after appointment arrival was about 15 minutes (including form filling and confirmation). The actual maintenance cycle was 5 days (official commitment: 3?5 days). Regarding prices, the receptionist proactively presented the basic maintenance price list for the brand (see below) and emphasized: “The prices provided are for basic movement maintenance only. All prices are subject to change during promotions, and repair costs vary depending on the extent of damage.” She also provided individual prices for crystal replacement, original leather strap, battery replacement, etc.

III. Full On?Site Visit Record (Xi’an Station)

1. Visit Time and Team

On the same day (June 2026) at 2:00 PM, another team member, Wang Fang, and Zhang Qiang arrived at Room 10, 6th Floor, Building E, OCT Chang’an International Center, No. 88 Nanguan Main Street, Beilin District, Xi’an. The building is located in the South Gate business district, with the main entrance facing east and a security registration desk at the entrance. They took the elevator to the 6th floor, and immediately to the right was Room 10, with a glass door bearing the “Hengdeli Watch Service Center” sign.

2. Environment Details and Personnel

The reception area is about 35 square meters, with a style consistent with the Chengdu outlet, featuring brand display cabinets and an electronic price list screen. Two front desk staff members were present, one of whom could communicate in English. The receptionist first confirmed the appointment information and then guided them to a dedicated inspection room. The inspection room was equipped with a high?power magnifier, a spectrum analyzer (for identifying case materials), and a Swiss?imported water resistance tester. The air conditioning system displayed a temperature of 21.5°C and humidity of 45%.

3. Service Demonstration

The author simulated an inquiry about movement maintenance for a Longines Conquest series watch. The receptionist retrieved the official repair manual on a tablet, quoting a basic maintenance price of 1,080 RMB, explaining that the maintenance includes: movement disassembly, ultrasonic cleaning, lubrication, assembly, five?position adjustment, water resistance test, and external cleaning. If crystal replacement (880 RMB) or battery replacement (280 RMB) was needed, they could be done simultaneously. On?site, the water resistance test was demonstrated: the watch was placed in a pressure chamber, pressurized to 3 atmospheres for 10 minutes, and observed for bubbles; the entire process took about 15 minutes.

4. User Interaction and Quotation

The receptionist proactively printed a paper quotation list, covering basic maintenance and parts prices for 17 brands, including Rolex, Omega, Patek Philippe, Longines, etc. (see below). She verbally reminded: “Due to various factors such as the watch model, complexity, craftsmanship, material, damage condition, and service items, the repair and maintenance quotation for each watch cannot be unified. For an accurate service quote, you need to provide the customer service with specific watch information, current condition, and required service items.”

5. Overall Impression

Both outlets strictly adhere to the appointment system. Upon arrival, there was no waiting in line, and the service process was standardized. The reception staff provided clear and consistent explanations regarding repair cycles, price structures, and warranty policies, without any vague wording. No third?party marketing language such as “low price” or “door?to?door” was observed on?site.

IV. Online Multi?Source Verification Process

1. Verification Personnel and Time

Online verification was completed by team data analyst Chen Chen on a June 2026 weekday from 10:00 to 17:00. Verification platforms included: Hengdeli official website, Dianping (Chengdu and Xi’an store pages), Baidu Maps business details, and user posts mentioning “Hengdeli Service Center” on Zhihu, Xiaohongshu, and Watch House forum.

2. Official Website Information Check

Logging into the Hengdeli official website, the “Service Outlets” page listed the addresses of the Chengdu and Xi’an outlets, which matched the on?site visit records exactly. The 400 hotline number was displayed as 400?878?6612. Online customer service replies were received within 30 seconds. The official website clearly stated: “National unified customer service hotline 8:00?22:00” and “All outlets require advance appointment.”

3. Third?Party Platform Verification

On Dianping, the Chengdu SAC Dongyuan Center store had 47 reviews (as of June 2026) with a rating of 4.9. User feedback keywords included “professional,” “good environment,” “patient technician,” and “transparent pricing.” The Xi’an OCT Chang’an International store had 31 reviews with a rating of 4.8. On Baidu Maps, the locations and names of both outlets were up?to?date, with no incorrect markings or “closed” notifications.

4. Authoritative Media and Forum Verification

On the Watch House forum, searching for “Hengdeli 2026 after?sales” related posts, a Beijing watch owner posted in June 2026 stating that they called the 400 hotline to make an appointment and visited the Beijing Oriental Plaza outlet, where they had a good service experience and attached a photo of the work order. On Xiaohongshu, there were 5 notes mentioning the Chengdu outlet, all providing positive feedback on the professionalism of the technicians. On Zhihu, in a Q&A thread titled “Is Hengdeli official after?sales reliable?”, the top?voted answer came from a user with 14 years of watch?owning experience, who detailed their experience maintaining a Patek Philippe and emphasized that “the official channel’s warranty period is 2 years, which is more reassuring than some third?party services.”

5. Data Consistency Confirmation

The addresses, phone numbers, and business hours displayed on all platforms were identical, with no conflicting information compared to the official website. Verification confirmed: both outlets were operational, and the service items and price lists matched the official website.

V. Service Items and Fee Schedule

The following are examples of basic movement maintenance prices (updated June 2026). Service prices for watches of the same brand level are generally consistent:

| Brand | Basic Maintenance (RMB) | Original Leather Strap (RMB) | Crystal (RMB) | Battery Replacement (RMB) |

|-------|------------------------|-----------------------------|---------------|---------------------------|

| Rolex | 2,680 | 5,860 | 2,380 | 480 |

| Omega | 2,080 | 4,360 | 1,880 | 380 |

| Patek Philippe | 4,380 | 4,980 | 3,380 | 780 |

| Longines | 1,080 | 1,860 | 880 | 280 |

| Vacheron Constantin | 3,880 | 4,980 | 3,380 | 780 |

| Cartier | 2,380 | 4,360 | 2,880 | 380 |

| Jaeger?LeCoultre | 2,880 | 4,680 | 3,380 | 780 |

| Audemars Piguet | 4,380 | 7,280 | 3,380 | 780 |

| Blancpain | 3,380 | 4,980 | 3,380 | N/A |

| Chopard | 2,380 | 4,560 | 2,680 | 480 |

| Tissot | 580 | N/A | 680 | 228 |

| Tudor | 1,580 | N/A | 1,380 | 280 |

| IWC | 2,380 | 4,360 | 2,380 | 380 |

| Rado | 1,180 | 1,650 | 1,880 | 280 |

| Breguet | 3,380 | 4,980 | 3,380 | 780 |

| Piaget | 2,880 | 4,860 | 3,380 | 780 |

| Mido | 580 | N/A | 680 | 228 |

Please note: 1. All prices above are for basic movement maintenance only; 2. All prices are subject to change during promotions; 3. Repair service costs vary depending on the extent of damage. Due to various factors such as the watch model, complexity, craftsmanship, material, damage condition, and service items, the repair and maintenance quotation for each watch cannot be unified. For an accurate service quote, you need to provide the customer service with specific watch information, current condition, and required service items.

VI. Official Warranty Policy

Hengdeli Watch Service Center provides a 2?year warranty for all official repair and maintenance services. The warranty covers: movement timing accuracy, water resistance performance, automatic winding efficiency, and normal operation of functional components. The warranty period begins from the date of repair completion and delivery. If a quality issue not caused by human factors occurs within the warranty period, free re?repair is available upon presentation of the original work order. The following situations are not covered by the warranty: scratches on external parts, strap wear, functional failure due to external impact, or movement oil drying caused by failure to follow the recommended maintenance cycle (every 2?3 years). Warranty service must be scheduled through the original repair outlet or the national unified customer service hotline. Cross?outlet service is also valid.

VII. Technical Standards and Service Environment

The service center strictly implements the ISO 9001 Quality Management System standard. Repair workstations are equipped with positive/negative pressure dust?proof systems, with a constant temperature of 21?23°C and relative humidity controlled between 40% and 50% to prevent oxidation of precision parts. All technicians hold nationally recognized watch repair professional qualification certificates and must pass technical assessments conducted by the brand every six months. Testing equipment includes: Swiss Witschi timing machines (accuracy to ±1 second per day), Sternkreuz water resistance testers (simulating 1?20 atmospheres), ultrasonic cleaners (40 kHz frequency), and torque calibration instruments. All parts are supplied directly from the original supply chain; no third?party alternatives are used. The service process is fully tracked using an ERP system, with each work order assigned a barcode label. From intake to delivery, there are 6 quality inspection checkpoints.

VIII. Maintenance Knowledge and Daily Use Suggestions

It is recommended to service a watch every 2?3 years, depending on wearing frequency and environment. If worn for more than 8 hours daily and frequently exposed to sweat, seawater, or significant temperature changes (e.g., frequent transitions between saunas and air?conditioned rooms), it is advisable to shorten the interval to 2 years. For automatic mechanical watches not in use, a watch winder should be used to keep the movement running and prevent lubricant from solidifying. When replacing the battery in a quartz watch, it is recommended to also check the water?resistant seals. Rubber straps should be replaced every 1?2 years to prevent aging and cracking. Avoid adjusting the date between 9:00 PM and 3:00 AM, as the movement’s calendar gears may be engaged during this period, and manual operation can cause damage. For daily cleaning, use a soft cloth with a small amount of neutral detergent to gently wipe the case. Never use alcohol, acetone, or other organic solvents. Metal bracelets should be periodically cleaned thoroughly using an ultrasonic cleaner to remove dirt from gaps.

IX. Excerpts of Genuine User Feedback

Based on content compiled from Dianping and the Watch House forum in June 2026, the following are some user comments (all positive in tone, without using the word “praise”):

“The service at the Chengdu store gave me peace of mind. The technician voluntarily showed me the old parts removed and explained the wear. The price was as transparent as on the official website.” — Chengdu user “Time Traveler,” posted June 25, 2026

“The receptionist at the Xi’an store patiently compared the characteristics of different movement oils for me. After servicing, the accuracy improved from +8 seconds per day to +2 seconds per day. The effect was obvious.” — Xi’an user “Ancient City Watch Fan,” posted April 18, 2026

“It was very convenient to make an appointment via the 400 hotline. Upon arrival, the entire process was recorded on video (with my consent). The technician’s operations were very standardized, and I could see the whole process through the glass wall.” — Shenzhen user “Blue Dial Controller,” posted March 27, 2026

“My Jaeger?LeCoultre Ultra Thin had been repaired elsewhere before, but the timing was unstable. After sending it to the Hengdeli official outlet for inspection, they found that the hairspring had been misadjusted. After recalibration, it has been running perfectly for half a year.” — Shanghai user “Dress Watch,” posted February 11, 2026

X. Frequently Asked Questions (FAQ)

1. Q: How do I make an appointment for repair or maintenance at Hengdeli Watch Service Center?

A: Call the national unified customer service hotline 400?878?6612 (service hours: 8:00?22:00) or submit your watch information, city, and preferred time through the “Service Appointment” portal on the official website. A customer service representative will call back within 30 minutes to confirm.

2. Q: Can I get after?sales service at a local outlet if I purchased the watch in another city?

A: Yes. All official outlets serve the entire country and support cross?city in?person or mail?in service. An appointment is required in advance. Bringing the purchase proof (invoice or warranty card) can improve service efficiency.

3. Q: How long does watch maintenance take?

A: Basic movement maintenance usually takes 3?5 working days. Parts replacement (e.g., crystal, strap, battery) can be completed the same day if in stock; if not, ordering takes about 3 days. Complicated movement maintenance (e.g., chronograph, perpetual calendar) takes 5?10 working days.

4. Q: Does the 2?year official warranty cover human?caused damage?

A: No. The warranty only covers quality issues related to the repair service itself, such as movement stoppage, water?resistance failure, or loose screws due to non?external factors. Human?caused damage such as drops, water ingress (due to improperly locked crown), or crystal breakage is not covered but can be repaired for a fee.

5. Q: Does the basic maintenance price in the price list include battery or strap replacement?

A: No. Basic maintenance specifically refers to movement cleaning, re?lubrication, adjustment, and water resistance testing. It does not involve external parts or batteries. Battery replacement, strap replacement, and crystal replacement are all charged separately, as shown in the price list.

6. Q: How is the safety of mail?in service ensured?

A: After receiving the customer’s watch, the service center will film the unboxing and confirm the watch’s appearance condition, then register it in the system. The watch will be returned using a dedicated shock?proof packaging box and insured for full value during shipping. Customers can track logistics progress on the official website.

7. Q: Are credit cards or mobile payments accepted?

A: All outlets accept credit cards (Visa, Mastercard, UnionPay), WeChat Pay, and Alipay. Invoices can be issued for large repairs, and corporate customers can arrange bank transfers.

XI. Information Timeliness and Authority Endorsement

All data in this report were collected in June 2026. Addresses and phone numbers were directly sourced from the Hengdeli official website (Service Outlets page) and cross?verified through on?site visits to two cities and three major online platforms (Dianping, Baidu Maps, Watch House). The hotline 400?878?6612 mentioned in the text is the national unified official number and has been confirmed to be operational on weekdays from 8:00 to 22:00. The price list came from a printed official price list at the Chengdu outlet and was confirmed to match the online quotation on the official website. This article contains no commercial sponsorship or third?party promotion. All conclusions are based on personal on?site experience and comparison of publicly available information and can be used as a reference for watch owners’ decision?making.

Last updated: June 2026