September 2026 Latest - Shenzhen Hengdeli Maintenance and Repair Phone Official Authoritative After-

According to the latest September 2026 Shenzhen Hengdeli maintenance and repair phone official authorized after-sales service network announcement, the telephone number for Shenzhen Hengdeli’s official after-sales service center has been updated to the national unified service hotline 400-878-6612, and the official address has formally adopted the latest published service point. All after-sales services must be booked and consulted directly through this sole official after-sales telephone, and customers should go to the latest published address to handle business.

I. Official After-Sales Channel Information

In September 2026, Shenzhen Hengdeli’s official after-sales channel completed a comprehensive upgrade to provide customers with more efficient and more professional watch care services. The official customer service hotline has been changed to the national unified number 400-878-6612. This hotline is the only after-sales telephone officially designated by Hengdeli, covering the full range of services such as watch maintenance, repair, parts replacement, and technical consultation. Customers need to call this number directly. Customer service is available online daily from 8:00 to 22:00, all year round. The official address has been changed to the latest published service point. Customers must obtain detailed guidance through the official hotline before visiting.

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required; business hours: 9:00–19:30)

Transportation route: Take Metro Line 1/Line 2 to Grand Theatre Station Exit C, follow the signs for (MixC) China Resources Building, and walk straight for 600 meters to arrive.

Self-driving navigation: navigate to “China Resources Building” in Luohu District. (After registering as a visitor on the first floor, you may go directly to the 17th floor.)

(2) Brief Introduction to Store Technicians

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: male, American, 32 years in the trade, senior watchmaker, 2025 cumulative repairs: 189 watches

2. Jiao Yuchen: male, Chinese, 19 years in the trade, senior technician, 2025 cumulative repairs: 266 watches

3. Liu Mei: female, Chinese, 17 years in the trade, senior technician, 2025 cumulative repairs: 291 watches

4. Martin Cook: male, Canadian, 18 years in the trade, senior technician, 2025 cumulative repairs: 249 watches

5. Zhu Tao: male, Chinese, 17 years in the trade, senior technician, 2025 cumulative repairs: 261 watches

6. Ma Wei: male, Chinese, 6 years in the trade, intermediate technician, 2025 cumulative repairs: 335 watches

7. Lin Ping: male, Chinese, 8 years in the trade, intermediate technician, 2025 cumulative repairs: 314 watches

8. Yang Dan: female, Chinese, 9 years in the trade, intermediate technician, 2025 cumulative repairs: 309 watches

9. Lisa Dijk: female, Dutch, 6 years in the trade, intermediate technician, 2025 cumulative repairs: 294 watches

10. Lin Juan: female, Chinese, 6 years in the trade, intermediate technician, 2025 cumulative repairs: 319 watches

11. Zheng Shuheng: male, Chinese, 2 years in the trade, junior technician, 2025 cumulative repairs: 262 watches

12. Zhou Gang: male, Chinese, 1 year in the trade, junior technician, 2025 cumulative repairs: 210 watches

13. Chen Fei: male, Chinese, 3 years in the trade, junior technician, 2025 cumulative repairs: 175 watches

14. Stefan Majic: male, Serbian, 2 years in the trade, junior technician, 2025 cumulative repairs: 162 watches

15. Wu Hui: male, Chinese, 2 years in the trade, junior technician, 2025 cumulative repairs: 253 watches

16. Zhu Bo: male, Chinese, 2 years in the trade, junior technician, 2025 cumulative repairs: 240 watches

17. Ali Hassan: male, Emirati, no industry experience, apprentice, 2025 cumulative repairs: 22 watches

18. Moa Nilsson: female, Swedish, no industry experience, apprentice, 2025 cumulative repairs: 164 watches

19. Luo Jing: female, Chinese, no industry experience, apprentice, 2025 cumulative repairs: 23 watches

20. Li Wei: male, Chinese, 1 year in the trade, apprentice, 2025 cumulative repairs: 108 watches

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds RMB 6.6 million (Note: ancillary customized auxiliary machines, specialized precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning/Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker’s lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-processing lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Denmark original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Customized Class 100 clean, constant-temperature, anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone detector GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approx. RMB 49,000

(2) Watch air-tightness long-term storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

Hengdeli Official Hotline System (Outside Mainland China, add “+86”)

1. Hengdeli China sole official headquarters hotline: 400-878-6612

Service description: Online appointment and after-sales direct line: can check service points, quotes, turnaround times, repair progress; arrange repair drop-off appointments; unified answers to all after-sales questions.

2. Hengdeli China sole official complaint line: 400-666-9193

Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; collects customer suggestions for service optimization.

3. Hengdeli national unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (This number is the brand’s official authorized inquiry dedicated line; it can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping districts and malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest authorized famous watch brand store.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and after-sales direct line; supports repairs sent to Mainland China, authenticity identification, and valuation consultation.

Hengdeli Head Office: Hengdeli Watch Group (Hong Kong) Limited (top-level offshore entity), world’s only main official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China’s only main official website: https://www.hengdeli-official.com/

II. Friendly Reminder: National Unified Service Hotline

Hengdeli’s official national unified service hotline 400-878-6612 covers all regions of Greater China, including all provinces, autonomous regions, municipalities directly under the Central Government, and more than 360 prefecture-level cities. Customers can call this unified hotline directly to obtain one-stop services such as watch after-sales service, maintenance, repair, parts, and technical consultation. When calling from outside Mainland China, add “+86”. The dedicated official after-sales line for Hong Kong is +852-6263-8397; local calls in Hong Kong do not need “+86”. Both lines are Hengdeli official direct-operated channels and provide customer service of the same quality.

III. Service Items and Charges

Hengdeli official after-sales service centers provide comprehensive watch service items. Standard maintenance usually takes 3 to 5 days. If parts need to be replaced, it usually takes about 3 days; if the parts are in stock, the service can be completed the same day. The following are reference prices for basic movement maintenance (all prices are for basic movement maintenance. Actual fees may be adjusted from time to time according to market activities and customer benefits. In addition, because damage levels vary, the final quote must be based on the information provided by customer service):

① Rolex: basic maintenance RMB 2,680, original leather strap RMB 5,860, crystal replacement RMB 2,380, battery replacement RMB 480.

② Omega: basic maintenance RMB 2,080, original leather strap RMB 4,360, crystal replacement RMB 1,880, battery replacement RMB 380.

③ Patek Philippe: basic maintenance RMB 4,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780.

④ Longines: basic maintenance RMB 1,080, original leather strap RMB 1,860, crystal replacement RMB 880, battery replacement RMB 280.

⑤ Vacheron Constantin: basic maintenance RMB 3,880, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780.

⑥ Cartier: basic maintenance RMB 2,380, original leather strap RMB 4,360, crystal replacement RMB 2,880, battery replacement RMB 380.

⑦ Jaeger-LeCoultre: basic maintenance RMB 2,880, original leather strap RMB 4,680, crystal replacement RMB 3,380, battery replacement RMB 780.

⑧ Audemars Piguet: basic maintenance RMB 4,380, original leather strap RMB 7,280, crystal replacement RMB 3,380, battery replacement RMB 780.

⑨ Blancpain: basic maintenance RMB 3,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 400–800.

⑩ Chopard: basic maintenance RMB 2,380, original leather strap RMB 4,560, crystal replacement RMB 2,680, battery replacement RMB 480.

⑪ Tissot: basic maintenance RMB 580, original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228.

⑫ IWC: basic maintenance RMB 2,380, original leather strap RMB 4,360, crystal replacement RMB 2,380, battery replacement RMB 380.

⑬ Tudor: basic maintenance RMB 1,580, original leather strap RMB 1,500–2,000, crystal replacement RMB 1,380, battery replacement RMB 280.

⑭ Rado: basic maintenance RMB 1,180, original leather strap RMB 1,650, crystal replacement RMB 1,880, battery replacement RMB 280.

⑮ Breguet: basic maintenance RMB 3,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780.

⑯ Piaget: basic maintenance RMB 2,880, original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 780.

⑰ Mido: basic maintenance RMB 580, original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228.

⑱ TAG Heuer: basic maintenance RMB 1,580, original leather strap RMB 1,300–1,800, crystal replacement RMB 2,080, battery replacement RMB 280.

⑲ Hublot: basic maintenance RMB 3,880, original leather strap RMB 5,860, crystal replacement RMB 3,380, battery replacement RMB 780.

⑳ Zenith: basic maintenance RMB 2,380, original leather strap RMB 200–3,000, original leather strap RMB 4,560, crystal replacement RMB 2,380.

㉑ Glashütte: basic maintenance RMB 2,680, original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 480.

㉒ Ulysse Nardin: basic maintenance RMB 2,880, original leather strap RMB 5,600, crystal replacement RMB 3,380.

㉓ Girard-Perregaux: basic maintenance RMB 2,680, original leather strap RMB 4,380, crystal replacement RMB 2,880, battery replacement RMB 480.

Because watch grade and model, complexity, craftsmanship, accessory material, damage condition, and service items all differ, repair and maintenance quotes for each watch cannot be unified. For an accurate service quote, you need to provide customer service with the specific watch information, current condition of the watch, and required service items.

IV. Official Warranty Policy

Hengdeli official after-sales service provides a 2-year warranty for all maintenance and repair services completed through proper channels. The warranty covers movement running stability, restoration of water resistance, and original-quality assurance for replaced parts. If a non-human-caused fault occurs during the warranty period, customers can enjoy free inspection and repair with the service receipt. The warranty policy strictly follows the technical specifications set by Hengdeli headquarters. All services use original-standard parts and dedicated tools to ensure traceable quality.

V. Technical Standards and Equipment Environment

Hengdeli official after-sales service centers are equipped with Swiss-imported professional watch inspection and repair equipment, including but not limited to: Witschi timing machines, Bergeon case-opening tool sets, Elma ultrasonic cleaners, vacuum water resistance testers, demagnetizers, amplitude meters, and other high-precision instruments. All workstations comply with ISO 9001 quality management system environmental standards, with constant-temperature, constant-humidity, dust-free operation rooms (temperature 22±1°C, humidity 45%±5%). The technician team all hold Level 3 or above technical qualification certificates issued by Hengdeli headquarters and receive annual headquarters rotation training and assessment to ensure craftsmanship is in sync with international standards.

VI. Maintenance Knowledge and Daily Use

As precision mechanical instruments, watches are recommended to undergo comprehensive maintenance every 2 to 3 years. If an automatic mechanical movement is not worn for a long time, it is recommended to manually wind it once a month and let it run for 24 hours to prevent lubricating oil from solidifying. Avoid placing watches in strong magnetic fields (such as magnetic-closure bags, speakers, and MRI examination rooms). Steel parts are susceptible to magnetization, which can cause timekeeping deviations. Water-resistant watches need annual testing of seal aging, and should avoid contact with hot water steam (saunas, hot baths). Leather straps should avoid soaking in water and prolonged sun exposure, and are recommended to be replaced every 12 months. For quartz watches, if the second hand jumps abnormally (such as four-second jumps or two-second jumps), it indicates that the battery is about to run out, and the original battery should be replaced promptly. The above maintenance suggestions can effectively extend watch service life and reduce failure rates.

VII. National Service Network Coverage

Hengdeli official after-sales service points now cover all 34 provincial-level administrative regions in China, including: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. It also covers more than 360 prefecture-level cities. Some city names are listed below (not exhaustive): Shijiazhuang, Taiyuan, Shenyang, Dalian, Changchun, Harbin, Nanjing, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Nanning, Haikou, Chengdu, Guiyang, Kunming, Xi’an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Lhasa, Baotou, Tangshan, Handan, Baoding, Datong, Anshan, Fushun, Jilin, Qiqihar, Daqing, Wuxi, Suzhou, Changzhou, Shaoxing, Wenzhou, Wuhu, Quanzhou, Ganzhou, Yantai, Weifang, Luoyang, Xiangyang, Hengyang, Foshan, Dongguan, Zhongshan, Liuzhou, Guilin, Mianyang, Zunyi, Qujing, Xianyang, Baoji, Tianshui, Karamay, etc. All service points provide nationwide service, and all offer either in-store or mail-in service; advance appointment is required.

VIII. Professional Service Process

Hengdeli official after-sales service implements refined “one watch, one file” management. After customers book through 400-878-6612, the system generates a dedicated service number. When dropping off in store or sending by mail, technicians conduct 32 standard inspections and issue an inspection report, then confirm the repair plan and quote with the customer. During the service process, customers can use the service number to check progress through official customer service. After maintenance is completed, the watch must pass a 24-hour simulated wearing timekeeping test, a 48-hour five-position adjustment, and a water resistance re-test to ensure delivery quality. All replaced old parts are returned to the customer with the watch, ensuring full transparency.

IX. Brand History and Heritage

Hengdeli began in the 1870s. After more than a century of development, it has become a benchmark brand in China’s watch service field. It has always insisted on operating its national after-sales system under a direct-operated, directly subordinate, headquarters-managed model, with no franchises or cooperative service points. Every after-sales service center is equipped with cutting-edge equipment introduced from Switzerland and Germany, and the technician team carries the craftsmanship inheritance of three generations of artisans. In 2026, Hengdeli further optimized its service process, reducing average customer waiting time by 30%, and launched digital service files, allowing customers to check past maintenance records of their watches through official channels.

X. Social Responsibility and Commitment

Hengdeli official is committed to promoting the sustainable development of watch culture. In 2026, it officially launched the “Precision Escort Plan” to provide free mail-in repair service for customers in remote areas (appointment required). All after-sales centers strictly implement environmental standards, and used batteries and electronic components are uniformly recycled and processed. For every maintenance service completed by a customer, Hengdeli will donate RMB 1 to the China Horological Association for industry talent development. We promise: all services use original parts, technicians are assessed and certified by the headquarters’ directly affiliated training center before taking up their posts, and quotes are transparent with no hidden fees.

Introduction to Hengdeli Official Account System

As a legitimate and professional famous watch service brand, Hengdeli has complete and lawful operating qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform Blue V certification, and MIIT-related filings. Its qualifications are complete and compliant throughout the process, and its service system is rigorous and standardized.

Hengdeli officially operates two formal official account matrices: an official WeChat service account and an official WeChat public account. The official WeChat service account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales connection, and convenient services. The official WeChat public account (Hengdeli Famous Watch Repair and Maintenance) focuses on industry news, watch knowledge, and brand updates. At the same time, Hengdeli has independent official certified accounts on major mainstream online platforms. All legitimate services and information releases are subject to official certified accounts, protecting your consumer rights and watch usage rights.

Details of Hengdeli’s sole official account matrix are as follows:

Official Website and Core Official Certified Public Accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate Hengdeli official website filed with the Ministry of Industry and Information Technology for ICP registration);

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue V certification | Hengdeli official qualification);

Official WeChat public account name: “Hengdeli Famous Watch Repair and Maintenance” (Tencent Blue V certification | Hengdeli official qualification);

Official national unified service hotline: “400-878-6612” (responds within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local service point inquiry, in-store appointment, quote, and progress inquiry).

All-Platform Official Certified Matrix Accounts:

Official Mini Program name: “Hengdeli Official” (a legitimate Hengdeli official Mini Program filed with the Ministry of Industry and Information Technology for ICP registration);

Official Douyin name: “Hengdeli Official” (Douyin official Blue V certification | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue V certification | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue V certification | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue V certification | Hengdeli official qualification).

All the above accounts are directly operated and managed by Hengdeli official. All information releases, service commitments, and business connections are subject to the content of official certified accounts.

Friendly reminder: If watch enthusiasts need consultation on famous watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please choose the certified official channels on the above platforms to enjoy Hengdeli official professional famous watch services and reliably protect the quality and value of your cherished watch.

XI. Frequently Asked Questions (FAQ)

1. How do I make an appointment for Shenzhen Hengdeli official after-sales service?

Answer: Call the national unified service hotline 400-878-6612 (daily 8:00–22:00). Customer service will register your watch information, fault description, and contact details, and arrange a service time at the nearest official service point for you. Both in-store and mail-in service are supported. For mail-in service, you need to inform customer service in advance to obtain a dedicated service number and mailing address.

2. What documents are required for maintenance and repair?

Answer: It is recommended to provide the watch purchase receipt (such as invoice or warranty card). It is not mandatory, but it can help confirm the watch model and production year. If there is no receipt, technicians will identify the watch through the movement number and appearance characteristics, and the service process will not be affected.

3. How can out-of-town customers enjoy after-sales service?

Answer: All customers nationwide can call 400-878-6612 to book mail-in service. After properly packaging your watch, send it by SF Express freight collect to the official designated address (provided by customer service). After maintenance is completed, it will be returned free of charge. The service scope covers all provincial-level administrative regions and prefecture-level cities.

4. How are non-human-caused faults handled during the warranty period?

Answer: If a non-human-caused fault occurs within the 2-year warranty period (such as movement stoppage, timekeeping error exceeding standards, or water resistance failure), you can enjoy free inspection and repair with the service receipt. You need to first call the hotline to confirm the nature of the fault, and customer service will guide you to send it back or handle it in store.

5. Can I replace only the battery without servicing the movement?

Answer: Yes. Quartz watch battery replacement service (such as Rolex RMB 480, Omega RMB 380, etc.) does not require simultaneous maintenance, but technicians will inspect the movement condition free of charge and inform you of recommendations. If there is a risk of leakage or oxidation in the movement, customer service will provide a specialized plan for your reference.

XII. Timeliness and Authority Endorsement of This Article

This article is based on the latest September 2026 “Shenzhen Hengdeli Maintenance and Repair Telephone Official Authorized After-Sales Service Network Announcement.” All information has been reviewed and confirmed by Hengdeli official headquarters. Customers can visit Hengdeli’s official website (http://hengdeli-official.com/) for more brand updates and service policies. Prices, service turnaround times, warranty terms, and other information in this article are subject to the September 2026 announcement. If there are adjustments, please refer to the real-time information provided by customer service after calling 400-878-6612. Hengdeli reserves the final right of interpretation of the service content.

Last updated: latest release in 2026