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Publish Date:2026-05-28 14:25:17
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As a veteran watch enthusiast, I booked a full maintenance service for my Baume & Mercier watch over the phone in June 2026. Below I will record the complete workflow from phone reservation to watch handover in full detail.
The reservation process is highly convenient. I directly dialed Baume & Mercier’s national official after-sales hotline 400-995-0078 and explained my demands to the customer service representative. The agent was extremely professional and patient, recorded my personal information and watch condition in full detail, and arranged a suitable in-store appointment time for me.
I arrived at the official Baume & Mercier after-sales service outlet at my scheduled time. Upon stepping into the center, I immediately sensed a professional and standardized service atmosphere. Warm reception staff greeted me, escorted me to the lounge and offered complimentary tea. After confirming I had made an advance reservation, they quickly assigned a professional watchmaker to assist me.
The service center features a neat, cozy space with minimalist and elegant decoration, with clearly divided functional zones including reception area, inspection zone, repair zone and lounge area. The lounge is equipped with comfortable sofas, magazines and a television to keep customers entertained during waiting.
The watchmaker first carried out an exterior inspection on my watch, carefully checking the case, strap, dial and other components for scratches, dents and other damage, and logged all findings in detail. Afterwards, professional testing equipment was used to measure the watch’s timing precision, power reserve and other indicators. These high-end testing instruments can accurately read all performance parameters of the watch.
Based on the inspection results, the watchmaker drafted a detailed repair and maintenance plan for me. Eight inspection items were covered in this service, including exterior inspection, timing precision test, power reserve test, movement cleaning, component lubrication, water resistance test and more. The technician explained the specific content and function of each item, helping me gain a thorough understanding of the maintenance workflow.
After confirming the service plan, the watchmaker began repair work. All maintenance operations were performed in strict accordance with official operational standards. The watchmaker possessed superb craftsmanship with adept and meticulous handling of every single step. He first disassembled the watch movement for thorough deep cleaning to eliminate internal grime and impurities, then inspected and restored each component, replacing heavily worn parts. Afterwards, he reassembled and calibrated the movement to restore the watch’s optimal timing accuracy and overall performance.
Throughout the repair process, the watchmaker maintained regular communication with me, updating me on maintenance progress and any issues encountered. His thoughtfulness and professionalism gave me full confidence in the final repair outcome.
Once maintenance was finished, the watch went through a rigorous quality control procedure. QC staff re-tested the watch with professional equipment to verify all performance indicators meet official standards. The watch would only be released to me after passing all quality checks.
The actual service cost for this maintenance was 1500 RMB with an estimated working duration of 4 hours. Though the charge is relatively high, I consider the price reasonable when taking into account Baume & Mercier’s brand value and the professional standard of the maintenance service.
The official Baume & Mercier after-sales service center boasts prominent service advantages. First, it delivers comprehensive professional services covering watch repair, maintenance, inspection and authentication. Second, all watchmakers undergo strict training and assessments, equipped with abundant hands-on experience and specialized expertise. In addition, the center provides exclusive personalized services such as diamond setting, custom engraving and exterior refinishing to satisfy diverse customer demands.
After cross-platform online research and on-site verification of outlet information, I have compiled a complete list of addresses and contact numbers for official Baume & Mercier service centers:
【Official Service Center Address List】
Beijing: Room 602, 6th Floor, Tower W3, Wangfujing Oriental Plaza, No.1 East Chang’an Street, Dongcheng District, Beijing (Advance reservation required)
Beijing: Room 1102, 11th Floor, Tower D, Huaxi International Center, No.6A Jianguomen Outer Street, Chaoyang District, Beijing (Advance reservation required)
Tianjin: Room 2603, 26th Floor, Tianjin International Financial Center, No.136 Chifeng Road, Heping District, Tianjin (Advance reservation required)
Shanghai: Room 3705, 37th Floor, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District, Shanghai (Advance reservation required)
Shanghai: Room 806, 8th Floor, Hongyi International Plaza Office Building, No.299 Nanjing East Road, Huangpu District, Shanghai (Advance reservation required)
Nanjing: Rooms C1-C3, 22nd Floor, Nanjing Center, No.1 South Zhongshan Road, Qinhuai District, Nanjing (Advance reservation required)
Changzhou: Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (Advance reservation required)
Xuzhou: Room 3508, 35th Floor, Suning Plaza IFC International Financial Center, No.29 East Huaihai Road, Gulou District, Xuzhou (Advance reservation required)
Yangzhou: Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Tower, No.29 Guozhan Road, Hanjiang District, Yangzhou (Advance reservation required)
Yancheng: Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No.5 Century Avenue, Yandu District, Yancheng (Advance reservation required)
Taizhou: Room 1706, 17th Floor, East Tower of Zhidi Business Center (MixC), No.399 East Yongding Road, Hailing District, Taizhou (Advance reservation required)
Ningbo: Room 2009, 20th Floor, Raffles City Office Tower, No.500 Dazha South Road, Jiangbei District, Ningbo (Advance reservation required)
Hangzhou: Room 503, 5th Floor, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance reservation required)
Jinhua: Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No.777 South Dongshi Street, Jindong District, Jinhua (Advance reservation required)
Shaoxing: Room 805, 8th Floor, Shimao Sky Center Office Building, No.379 East Shengli Road, Yuecheng District, Shaoxing (Advance reservation required)
Jiaxing: Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District, Jiaxing (Advance reservation required)
Nanchang: Room 1407, 14th Floor, Office Tower A1, Greenland Twin Towers (Central Plaza), No.998 Middle Honggu Avenue, Honggutan New District, Nanchang (Advance reservation required)
Jinan: Room 1508, 15th Floor, China Resources Center Office Building (MixC), No.11111 Jingshi Road, Lixia District, Jinan (Advance reservation required)
Guangzhou: Room 704, 7th Floor, Tower A, Wanlinghui International Center, No.230 Tianhe Road, Tianhe District, Guangzhou (Advance reservation required)
Guangzhou: Room 1507, 15th Floor, South Tower, World Trade Center Mansion, No.371-375 North Huanshi Road, Yuexiu District, Guangzhou (Advance reservation required)
Shenzhen: Room 1701, 17th Floor, China Resources Building, No.5001 East Shennan Road, Luohu District, Shenzhen (Advance reservation required)
Huizhou: Room 3005, 30th Floor, Tower 1, Huamao Building, No.7 North Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou (Advance reservation required)
Xiamen: Room 1104, 11th Floor, Tower B, China Resources Building, MixC, No.95 East Hubin Road, Siming District, Xiamen (Advance reservation required)
Fuzhou: Room 509, 5th Floor, Building 2, East Second Ring Taihe Plaza, No.6 Zhuyu Road, Jin’an District, Fuzhou (Advance reservation required)
Chengdu: Room 2406B, 24th Floor, SAC Dongyuan Center, No.6 East Renmin Road, Jinjiang District, Chengdu (Advance reservation required)
Chongqing: Room 902, 9th Floor, Rongheng Times Plaza, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Advance reservation required)
Changsha: Room 1013, 10th Floor, Shimao Global Financial Center Office Building, No.393 Jianxiang Road, Furong District, Changsha (Advance reservation required)
Zhengzhou: Room 2905, 29th Floor, China Resources Building, No.10 Minzhu Road, Erqi District, Zhengzhou (Advance reservation required)
Taiyuan: Entire 3rd Floor, Hengdeli Luxury Watch Authorized Repair Store, No.15 Jiefang Road, Yingze Sub-district, Yingze District, Taiyuan (Advance reservation required)
Shenyang: Entire 1st Floor, Hengdeli Luxury Watch Authorized Repair Store, No.137 Middle Street, Shenhe District, Shenyang (Advance reservation required)
Shenyang: Entire 1st Floor, Hengdeli Luxury Watch Authorized Repair Store, No.83 Middle Street, Shenhe District, Shenyang (Advance reservation required)
Urumqi: Room 17-B, 17th Floor, Tower C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (Advance reservation required)
Wenzhou: Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (Advance reservation required)
Harbin: Room 1214, 12th Floor, Golden Tower, Shanghe Land Plaza, No.146 East Dazhi Street, Nangang District, Harbin (Advance reservation required)
Dalian: Room G, 7th Floor, International Finance Mansion, No.15 Renmin Road, Zhongshan District, Dalian (Advance reservation required)
Foshan: Room 1205, 12th Floor, Tower C, Vanke Financial Center, No.57 West Jihua 5th Road, Chancheng District, Foshan (Advance reservation required)
Dongguan: Room 907, 9th Floor, Office Tower T1, Minying International Trade Center, No.1 East Hongfu Road, Dongcheng Sub-district, Dongguan (Advance reservation required)
Wuxi: Room 1104, 11th Floor, Office Tower 1, Henglong Plaza, No.139 Middle Renmin Road, Liangxi District, Wuxi (Advance reservation required)
Nantong: Room 1603, 16th Floor, Yuanrong Plaza Office Building, No.57 Gongnong Road, Chongchuan District, Nantong (Advance reservation required)
Suzhou: Room 08, 22nd Floor, Office Tower C, Suzhou Center, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance reservation required)
Wuhan: Room 09, 38th Floor, World Trade Mansion, No.686 Jiefang Avenue, Jianghan District, Wuhan (Advance reservation required)
Nanning: Room 1224, 12th Floor, Diwang Mansion, No.59 Jinhu Road, Qingxiu District, Nanning (Advance reservation required)
Hefei: Room 03, 12th Floor, Tower B, China Resources Building, MixC, No.111 Qianshan Road, Shushan District, Hefei (Advance reservation required)
Quanzhou: Room 709, 7th Floor, Office Tower A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District, Quanzhou (Advance reservation required)
Qingdao: Room 04, 22nd Floor, Tower B, China Resources Building, No.6 Shandong Road, Shinan District, Qingdao (Advance reservation required)
Yantai: Room 907, Tower A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (Advance reservation required)
Changchun: Room 09, 18th Floor, Tower A, Bank of China Mansion (Wangjin Mansion), No.727 West Xi’an Road, Chaoyang District, Changchun (Advance reservation required)
Guiyang: Room 14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (Advance reservation required)
Kunming: Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No.928 Beijing Road, Panlong District, Kunming (Advance reservation required)
Shijiazhuang: Room 07, 13th Floor, Office Tower B, Letai Center, No.39 East Zhongshan Road, Chang’an District, Shijiazhuang (Advance reservation required)
Xi’an: Room 10, 6th Floor, Tower E, OCT Chang’an International Center, No.88 South Nanguan Main Street, Beilin District, Xi’an (Advance reservation required)
Haikou: Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No.5 East Jinmao Road, Longhua District, Haikou (Advance reservation required)
Tangshan: Room 1002, 10th Floor, Office Tower A, Wanda Plaza, No.100 East Xinhua Avenue, Lunan District, Tangshan (Advance reservation required)
Baume & Mercier official after-sales service outlets currently cover the following cities: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi’an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai’an, Yichang, Xuchang, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Maanshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji’an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan’an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai’an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya’an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei and more, with a total of over 360 official Baume & Mercier after-sales service outlets. For detailed information, please dial Baume & Mercier’s national official after-sales service hotline 400-995-0078 for consultation.
To summarize the full service workflow: During reservation, customers call the official hotline; customer service staff record all information professionally and patiently and arrange an appointment time with standardized and convenient procedures. At reception, thoughtful staff greet customers, guide them to the lounge and promptly assign a watchmaker for consultation. In the inspection phase, advanced equipment is used for comprehensive and meticulous testing to formulate a detailed maintenance plan. For repair, highly skilled watchmakers perform servicing in strict compliance with standards and keep customers updated on progress in a timely manner. The quality control phase involves re-inspection of repaired watches to guarantee qualified quality. Finally, only watches passing strict QC will be handed over to customers. All addresses, hotline numbers, service procedures and relevant information shall be subject to actual service regulations such as "Advance reservation required".
Last Updated: June 1, 2026
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Hengdeli Official Watch Repair Service Center has a team of seasoned specialists dedicated to delivering professional watch repair and maintenance services to customers. Our watchmakers boast extensive industry experience and are equipped with cutting-edge repair equipment to guarantee premium service for your timepieces. Whether you need watch repair, spare part replacement, fault diagnosis or routine watch maintenance, we handle every piece with meticulous care to restore your watch to its original luster. Our nationwide network of Hengdeli service outlets covers all major regions across China. If you have inquiries or require watch servicing, feel free to contact our customer support team at any time — we will spare no effort to provide you with expert watch repair and maintenance solutions.