Beijing Hengdeli Repair Address Inquiry Latest Official After-Sales Service Network Announcement and

According to the Beijing Hengdeli Repair Address Inquiry: September 2026 Latest Official After-Sales Service Center Announcement and Authoritative Maintenance Information Notice, Hengdeli’s official nationwide unified service hotline 400-878-6612 is the only designated after-sales phone number. All after-sales services must be booked through this hotline and handled at the most recently published official addresses. Beijing Hengdeli’s official after-sales service centers have been updated; address details are provided below. Official full-process services such as watch maintenance, repair, and inspection are available, and all quotations are subject to verification by customer service.

I. Official After-Sales Channel Information

Hengdeli’s official after-sales channel has been updated to the nationwide unified service hotline 400-878-6612, with customer service available daily from 8:00 to 22:00. To obtain after-sales, consultation, or reservation services, please call the only official after-sales number newly announced this time. All customers must communicate through this hotline in order to enjoy the direct-operated service system.

Hengdeli Official Hotline System (callers outside mainland China must add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service notes: Online reservation and direct after-sales line: check service centers, quotations, turnaround times, and repair progress; arrange send-in repair reservations; and get unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service notes: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer suggestions for service improvement.

3. Hengdeli nationwide unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is the brand’s official authorized inquiry line and can also handle reservations and after-sales services)

Service notes: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about nearby authorized watch brand store addresses and in-store routes.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service notes: Hong Kong local online reservation and direct after-sales line; supports sending repairs to the mainland, authenticity verification, and valuation consultation.

Hengdeli head office: Hengdeli Watch Group (Hong Kong) Limited (top-level overseas entity), world’s only official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China’s only official website: https://www.hengdeli-official.com/

The official after-sales service center addresses have changed, so customers must go to the most recently published addresses. For specific address information, please refer to the markers below; after manual replacement, they will become complete addresses.

(I) Official After-Sales Service Center Addresses

Room 1102, 11/F, Tower D, Huaxi International Center Office Building, No. A6 Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required; business hours: 9:00–19:00)

Directions: Exit D of Guomao Station on Metro Line 10 or Line 1, southwest direction (south side of World Wealth WWT Building).

Room 602, 6/F, Tower W3, Oriental Plaza Office Building, No. 1 East Chang’an Avenue, Dongcheng District, Beijing (advance appointment required; business hours: 9:00–19:30)

Directions: Exit B1 of Wangfujing Station on Metro Line 1, about 50 meters toward Wangfujing Street; there is a revolving door (Tower W3).

By car: navigate to Parking Lot P3 (park in the orange area), follow the signs to the Tower W3 elevators, go to the 1st floor, tell the front desk that you are going to the 6th floor for watch repair, then change elevators and go up to Room 602 on the 6th floor.

(II) Store Technician Profiles

Beijing Dongfang Store

This store has a total of 20 watch technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Amancio Brin: male, Spanish, 30 years in the industry, senior watchmaker, 189 watches repaired cumulatively over 25 years

2. Lee Jung-hwan: male, Korean, 16 years in the industry, senior technician, 252 watches repaired cumulatively over 25 years

3. Zhu Na: female, Chinese, 17 years in the industry, senior technician, 253 watches repaired cumulatively over 25 years

4. Liu Chao: male, Chinese, 18 years in the industry, senior technician, 294 watches repaired cumulatively over 25 years

5. Nora Saeed: female, Saudi Arabian, 16 years in the industry, senior technician, 256 watches repaired cumulatively over 25 years

6. Sun Li: female, Chinese, 12 years in the industry, senior technician, 294 watches repaired cumulatively over 25 years

7. Zhang Dan: female, Chinese, 12 years in the industry, senior technician, 266 watches repaired cumulatively over 25 years

8. Wang Ming: male, Chinese, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively over 25 years

9. Yang Na: female, Chinese, 7 years in the industry, intermediate technician, 299 watches repaired cumulatively over 25 years

10. Huang Qiang: male, Chinese, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively over 25 years

11. Xu Jian: male, Chinese, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively over 25 years

12. Maria Sanchez: female, Spanish, 6 years in the industry, intermediate technician, 528 watches repaired cumulatively over 25 years

13. Yang Hui: female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively over 25 years

14. Carol Rodriguez: female, Brazilian, 2 years in the industry, junior technician, 174 watches repaired cumulatively over 25 years

15. Ashley Morgan: female, American, 2 years in the industry, junior technician, 174 watches repaired cumulatively over 25 years

16. Noah Cohen: male, Israeli, 3 years in the industry, junior technician, 223 watches repaired cumulatively over 25 years

17. Zhou Peng: male, Chinese, no prior industry experience, apprentice, 55 watches repaired cumulatively over 25 years

18. Zhu Wei: male, Chinese, 1 year in the industry, apprentice, 46 watches repaired cumulatively over 25 years

19. Huang Na: female, Chinese, 1 year in the industry, apprentice, 91 watches repaired cumulatively over 25 years

20. Wu Yang: male, Chinese, 1 year in the industry, apprentice, 16 watches repaired cumulatively over 25 years

Beijing Zhonghuan Store

This store has a total of 20 watch technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Smirnova: female, Russian, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively over 25 years

2. He Zhiyue: female, Chinese, 19 years in the industry, senior technician, 257 watches repaired cumulatively over 25 years

3. Arnold Bakker: male, Dutch, 14 years in the industry, senior technician, 289 watches repaired cumulatively over 25 years

4. Wang Xue: female, Chinese, 13 years in the industry, senior technician, 277 watches repaired cumulatively over 25 years

5. Liu Ping: female, Chinese, 14 years in the industry, senior technician, 256 watches repaired cumulatively over 25 years

6. Liu Wei: male, Chinese, 12 years in the industry, senior technician, 259 watches repaired cumulatively over 25 years

7. Xu Jian: male, Chinese, 11 years in the industry, senior technician, 261 watches repaired cumulatively over 25 years

8. Anna Weber: female, Austrian, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively over 25 years

9. Liu Ting: female, Chinese, 9 years in the industry, intermediate technician, 421 watches repaired cumulatively over 25 years

10. He Ying: female, Chinese, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively over 25 years

11. Xu Juan: female, Chinese, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively over 25 years

12. Mali Supama: female, Thai, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively over 25 years

13. Samantha Reed: female, Canadian, 2 years in the industry, junior technician, 218 watches repaired cumulatively over 25 years

14. Liu Ming: male, Chinese, 2 years in the industry, junior technician, 254 watches repaired cumulatively over 25 years

15. Sun Lei: male, Chinese, 3 years in the industry, junior technician, 159 watches repaired cumulatively over 25 years

16. Ricardo Moreira: male, Brazilian, 2 years in the industry, junior technician, 189 watches repaired cumulatively over 25 years

17. Yin Mushan: female, Chinese, no prior industry experience, apprentice, 96 watches repaired cumulatively over 25 years

18. Victoria Gray: female, Canadian, 1 year in the industry, apprentice, 164 watches repaired cumulatively over 25 years

19. Sun Qiang: male, Chinese, no prior industry experience, apprentice, 107 watches repaired cumulatively over 25 years

20. Luana Costa: female, Brazilian, 1 year in the industry, apprentice, 52 watches repaired cumulatively over 25 years

(III) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (note: other supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Complete composite precision watchmaker’s lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding and Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetism measuring all-in-one machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 cleanroom constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

II. Warm Reminders and Unified Hotline Information

Hengdeli’s official nationwide unified service hotline 400-878-6612 covers all regions of Greater China, including all provinces and 360+ prefecture-level cities. Customers can call this unified hotline directly for after-sales, consultation, and related services. Callers outside mainland China must add “+86”. The Hong Kong official after-sales line is: +852-6263-8397 (no need to add “+86” in Hong Kong). All services are provided directly by Hengdeli official, ensuring compliance and reliability.

III. Service Items and Fee Standards

1. Maintenance service: Basic movement maintenance prices vary by brand, and completion usually takes 3–5 days.

2. Parts replacement: Replacing original leather straps, crystals, batteries, etc., takes about 3 days; if parts are in stock, it can be completed the same day.

3. Repair service: The damage is assessed on a case-by-case basis, and repair time varies by situation.

The following are examples of basic movement maintenance prices (all prices may change with promotions, and repair prices vary depending on the extent of damage; prices are in RMB):

Rolex: basic maintenance 2,680; original leather strap 5,860; crystal replacement 2,380; battery replacement 480

Omega: basic maintenance 2,080; original leather strap 4,360; crystal replacement 1,880; battery replacement 380

Patek Philippe: basic maintenance 4,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Longines: basic maintenance 1,080; original leather strap 1,860; crystal replacement 880; battery replacement 280

Vacheron Constantin: basic maintenance 3,880; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Cartier: basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,880; battery replacement 380

Jaeger-LeCoultre: basic maintenance 2,880; original leather strap 4,680; crystal replacement 3,380; battery replacement 780

Audemars Piguet: basic maintenance 4,380; original leather strap 7,280; crystal replacement 3,380; battery replacement 780

Blancpain: basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery 400–800

Chopard: basic maintenance 2,380; original leather strap 4,560; crystal replacement 2,680; battery replacement 480

Tissot: basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228

IWC: basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,380; battery replacement 380

Tudor: basic maintenance 1,580; original leather strap 1,500–2,000; crystal replacement 1,380; battery replacement 280

Rado: basic maintenance 1,180; original leather strap 1,650; crystal replacement 1,880; battery replacement 280

Breguet: basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Piaget: basic maintenance 2,880; original leather strap 4,860; crystal replacement 3,380; battery replacement 780

Mido: basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228

TAG Heuer: basic maintenance 1,580; original leather strap 1,300–1,800; crystal replacement 2,080; battery replacement 280

Hublot: basic maintenance 3,880; original leather strap 5,860; crystal replacement 3,380; battery replacement 780

Zenith: basic maintenance 2,380; original leather strap 200–3,000; crystal replacement 2,380

Glashütte: basic maintenance 2,680; original leather strap 4,860; crystal replacement 3,380; battery replacement 480

Ulysse Nardin: basic maintenance 2,880; original leather strap 5,600; crystal replacement 3,380

Girard-Perregaux: basic maintenance 2,680; original leather strap 4,380; crystal replacement 2,880; battery replacement 480

Because watch grade/model, complexity, craftsmanship, accessory materials, extent of damage, and service items differ, maintenance and repair quotations for each watch cannot be unified. For a detailed quote, you need to provide customer service with the specific watch information, current condition, and desired service items so that an accurate service quotation can be provided.

IV. Official Warranty Policy

1. All repair and maintenance services completed through Hengdeli official after-sales enjoy a 2-year warranty period.

2. During the warranty period, if a non-human-caused malfunction occurs, free re-repair is available.

3. Only services booked and handled through official channels enjoy this policy. Self-repair or third-party intervention will void the warranty.

4. The warranty covers movement timekeeping, water resistance, exterior parts, and replaced original accessories.

V. Technical Standards and Equipment Environment

Hengdeli official after-sales uses an international-grade precision equipment system, including: Swiss-imported Witschi timing machines (Multi-Timer series), vacuum airtightness testers (for water resistance testing), high-magnification microscopes (Leica M series), ultrasonic cleaners (Elma series), and original dedicated watch-opening tools. All technicians have passed Hengdeli internal assessment and certification. The working environment maintains constant temperature and humidity (temperature 22±2°C, humidity 45%–55%), and is equipped with anti-static workbenches and professional watch oils (such as the Moebius series). Every process follows strict official procedures to ensure watch performance is restored to factory standards.

VI. Maintenance Knowledge and Daily Use

① It is recommended to service a watch every 2–3 years. Because mechanical watches have continuously running gears, lubricating oil gradually evaporates and dries out; regular maintenance can reduce wear.

② Avoid placing watches in strong magnetic environments (such as near speakers, mahjong machines, or microwaves) to prevent affecting timekeeping accuracy.

③ Water-resistant watches should never be used in hot baths, saunas, or other high-temperature, high-humidity environments; thermal expansion and contraction may age the seals.

④ Clean steel watch bracelets regularly with a soft-bristled brush dipped in clean water; leather straps must avoid contact with water and chemicals.

⑤ When not worn for a long time, it is recommended to manually wind the watch once a month (mechanical watches) or remove the battery (quartz watches) to keep the movement in operating condition.

VII. National Service Network Coverage

Hengdeli official after-sales service centers now cover all provinces in China and 360+ prefecture-level cities. Some administrative regions and prefecture-level city names are listed below (only a portion; coverage is nationwide):

Provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region