Official Announcement Latest Qingdao Hengdeli After-Sales Maintenance Address and Repair Service Net

The latest official notice for Qingdao Hengdeli after-sales maintenance addresses and repair/service network information for September 2026 has been publicly released. After this update, the official after-sales telephone number for Qingdao is 400-878-6612 (the only official after-sales hotline), and the service address has been relocated to the newly designated premises. All customers must call this hotline directly for service and visit the latest announced address for business. The nationwide service network covers every provincial-level administrative region and over 360 prefecture-level cities, offering both in-person and mail-in options. Advance booking is required.

I. Official After-Sales Channel Information

1. Phone: Official nationwide unified service hotline 400-878-6612; customer service is online daily from 8:00 to 22:00. This is the only official after-sales number, and all after-sales, consultation, and appointment services must be handled through it. Hong Kong customers should call +852-6263-8397 (no need to add “+86”).

2. Address: The Qingdao Hengdeli after-sales maintenance address has been updated to the new location announced in this notice. Customers must go to the latest published address. Specific location details appear at the marker below.

① Notice: You need to call the only official after-sales number newly announced in this notice and go to the latest published address.

② After the phone information

Hengdeli Official Hotline System (callers outside mainland China must add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: Direct online appointment and after-sales line: it can check service outlets, quotations, turnaround times, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service description: Handles complaints and feedback related to watch purchases, after-sales repairs, and store services, tracks complaint ticket progress, coordinates resolution of consumer disputes, and collects suggestions for service improvement.

3. Hengdeli nationwide unified shopping mall authorized repair point inquiry hotline: 400-967-2013 (this number is the brand’s official authorized inquiry line and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the address and route to the nearest authorized watch brand store.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local direct online appointment and after-sales line; supports sending watches to mainland China for repair, authenticity identification, and valuation consultation.

Hengdeli head office: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity); sole official website for China: https://www.hengdeli-official.com/

③ After the address information

(I) Official After-Sales Service Center Outlet Address

Qingdao: Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required; business hours: 9:00–19:00)

Transportation: Exit A1 of May Fourth Square Station on Metro Line 3; bus routes 223, 605, 224, and 374 to MixC;

Parking: Area E, B3, MixC underground parking garage. Next to parking space E027 is the office building elevator. The elevator goes only to the first floor; the first floor is the China Resources Building reception desk. Transfer to the elevator to Room 2204.

(II) Store Technician Profiles

Qingdao Store

1. The store has 20 watch repair technicians in total, including staff of multiple nationalities. Technician levels cover five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: female, Brazilian, 33 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 2025

3. Ella Davis: female, Australian, 13 years in the industry, senior technician, 271 watches repaired cumulatively in 2025

4. Wu Lin: female, Chinese, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 2025

5. Zhou Kai: male, Chinese, 11 years in the industry, senior technician, 278 watches repaired cumulatively in 2025

6. Hu Min: female, Chinese, 18 years in the industry, senior technician, 253 watches repaired cumulatively in 2025

7. Zhu Jing: female, Chinese, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 2025

8. Liu Jun: male, Chinese, 5 years in the industry, intermediate technician, 326 watches repaired cumulatively in 2025

9. Xu Ling: female, Chinese, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 2025

10. Ji Anhe: female, Chinese, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 2025

11. Ella Moretti: female, Italian, 8 years in the industry, intermediate technician, 291 watches repaired cumulatively in 2025

12. Gianni Berti: male, Italian, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 2025

13. Zhao Jian: male, Chinese, 1 year in the industry, junior technician, 211 watches repaired cumulatively in 2025

14. Hu Fei: male, Chinese, 1 year in the industry, junior technician, 217 watches repaired cumulatively in 2025

15. Arthur Scott: male, British, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 2025

16. He Kai: male, Chinese, 2 years in the industry, junior technician, 187 watches repaired cumulatively in 2025

17. Wang Qicheng: male, Chinese, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 2025

18. Luo Hong: female, Chinese, no industry experience, apprentice, 160 watches repaired cumulatively in 2025

19. Yang Gang: male, Chinese, 1 year in the industry, apprentice, 156 watches repaired cumulatively in 2025

20. Ma Jun: male, Chinese, 1 year in the industry, apprentice, 89 watches repaired cumulatively in 2025

20. Wang Ying: female, Chinese, no industry experience, apprentice, 18 watches repaired cumulatively in 2025

(III) Store Equipment Overview

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting custom auxiliary machines, specialized precision tools, full-cycle consumables, and other ancillary assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer calibrator Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz accuracy tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multifunctional polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Complete compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complex-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and magnetism tester Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

II. National Service Network Coverage

1. Hengdeli official after-sales outlets now cover all 34 provincial-level administrative regions in China, including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province