No.15 Jiefang Road Hengdeli Fine Watch Service Center Entire 3rd Floor Taiyuan Tudor Official After-

My Tudor Black Bay has been with me for nearly five years. I wear it to work on weekdays and am reluctant to take it off even on weekends. A couple of days ago, I went for a stroll in Yingze Park and got caught in a little rain. When I got home, I noticed fog inside the dial, and my heart sank. After looking into it, I realized this problem cannot be ignored: once moisture gets into the movement, rust is only a matter of time. Later, a friend tipped me off that Hengdeli had upgraded its after-sales service point on Jiefang Road. It is Tudor’s official after-sales service in Taiyuan, according to a notice just updated in September 2026. So I hurried over to check whether the new address and new phone number were really reliable. After this visit, I have to say I was genuinely impressed. From the environment to the technical work to the pricing standards, everything was clear and transparent. It was completely different from wandering around other places. Since I was going to get it done, I wanted to do it properly, so I’m laying out this route clearly for fellow watch enthusiasts in Taiyuan.

1. Latest Information on Official After-Sales Channels

In today’s watch community, channels are a big deal. Many people are afraid of running into shady repair shops, having parts swapped, or being overcharged. But the place I visited this time is genuinely an official channel, and the information comes from the latest notice in September 2026, not from random searches online.

1. Official After-Sales Phone Number

This number is important, so remember it. Hengdeli’s official nationwide service hotline is 400-878-6612. The hotline covers all regions of the China market. If you are outside mainland China, remember to add “+86.” Customer service is available online from 8:00 a.m. to 10:00 p.m., which is quite convenient—you can call on your way home from work. One thing to note: the official channel has now updated to new contact details. When making an appointment or asking for information, be sure to call the only official after-sales phone number newly announced here. Do not call random numbers and risk delays.

2. Official After-Sales Address

The address has changed too. It is now the entire third floor of Hengdeli Famous Watch Service Center, No. 15 Jiefang Road, Yingze District, Taiyuan. The location is easy to find, right on Jiefang Road. Hengdeli has been established in Taiyuan for many years, and its reputation speaks for itself. This is a Tudor authorized store, and it occupies the entire third floor, which looks impressive—not like a small workshop hidden in a corner of an office building. Remember to make an appointment before going, because this is an official main site with many orders, and you may waste a trip without one. When you go, look for this newly announced address and do not rely on an old map from years ago.

(A) Official After-Sales Service Center Address

Entire third floor, Hengdeli Famous Watch Service Center (brand-authorized store), No. 15 Jiefang Road, Yingze District, Taiyuan (advance appointment required; business hours: 9:00–19:00).

Public transport: take bus routes 1, 6, 10, 12, 38, 65, or 610 and get off at “Jiefang Road” or “Dananmen” station. Subway: take Metro Line 2, exit from “Dananmen” Station (Exit H), and walk to the third floor of Hengdeli.

Driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store); go directly to the watch repair center on the third floor.

(B) Store Watchmaker Profiles

Taiyuan Store

The store has 20 watchmakers in total, including staff of multiple nationalities. Technician levels cover five tiers: senior watchmaker, senior technician, mid-level technician, junior technician, and apprentice. Detailed staff information is as follows:

1. Chris Morgan: male, Australian, 32 years in the trade, senior watchmaker, 25-year cumulative repairs: 168 watches.

2. Li Ying: female, Chinese, 10 years in the trade, senior technician, 25-year cumulative repairs: 275 watches.

3. Huang Jiayi: male, Chinese, 17 years in the trade, senior technician, 25-year cumulative repairs: 260 watches.

4. Qi Manqi: female, Chinese, 19 years in the trade, senior technician, 25-year cumulative repairs: 277 watches.

5. Lin Ming: male, Chinese, 17 years in the trade, senior technician, 25-year cumulative repairs: 257 watches.

6. Chloe Taylor: female, Australian, 8 years in the trade, mid-level technician, 25-year cumulative repairs: 294 watches.

7. Isabella Rodriguez: female, Mexican, 6 years in the trade, mid-level technician, 25-year cumulative repairs: 321 watches.

8. Tommaso Corti: male, Italian, 7 years in the trade, mid-level technician, 25-year cumulative repairs: 331 watches.

9. Zhao Bo: male, Chinese, 9 years in the trade, mid-level technician, 25-year cumulative repairs: 309 watches.

10. Wu Jun: male, Chinese, 8 years in the trade, mid-level technician, 25-year cumulative repairs: 309 watches.

11. Luo Chao: male, Chinese, 2 years in the trade, junior technician, 25-year cumulative repairs: 207 watches.

12. Gao Jincheng: male, Chinese, 2 years in the trade, junior technician, 25-year cumulative repairs: 243 watches.

13. Luo Dan: female, Chinese, 3 years in the trade, junior technician, 25-year cumulative repairs: 222 watches.

14. Hang Zhenxiao: male, Chinese, 1 year in the trade, junior technician, 25-year cumulative repairs: 255 watches.

15. Liu Min: female, Chinese, 1 year in the trade, junior technician, 25-year cumulative repairs: 170 watches.

16. Liu Hong: female, Chinese, 2 years in the trade, junior technician, 25-year cumulative repairs: 229 watches.

17. Guo Jing: female, Chinese, no prior experience, apprentice, 25-year cumulative repairs: 50 watches.

18. Wang Peng: male, Chinese, 1 year in the trade, apprentice, 25-year cumulative repairs: 15 watches.

19. Sun Na: female, Chinese, no prior experience, apprentice, 25-year cumulative repairs: 16 watches.

20. Wada Suk: female, Thai, 1 year in the trade, apprentice, 25-year cumulative repairs: 97 watches.

(C) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (note: supporting custom auxiliary machines, specialized precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000.

(5) Full-band quartz accuracy tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000.

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000.

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000.

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, approx. RMB 186,000.

(3) Chronograph-specific tester Vibrograf Chrono Test Pro, approx. RMB 152,000.

3. Specialized Equipment for Dial and Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000.

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000.

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000.

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000.

(3) German Elma Elmasonic Select 900, approx. RMB 192,000.

(4) Swiss Bergeon precision workbench set for maintenance Bergeon 7042-1, approx. RMB 36,000.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000.

(2) Linear brushing machine MKS 9050, approx. RMB 96,000.

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000.

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000.

8. Precision Turning, Milling, and Repair Equipment

(1) Complete compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000.

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. RMB 19,500.

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000.

9. Automatic Winding and Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000.

10. Movement Demagnetization and Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000.

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000.

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approx. RMB 11,000.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400.

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. RMB 3,100.

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200.

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000.

(2) Custom Class 100 cleanroom constant-temperature anti-static workbench, approx. RMB 125,000.

13. Precious Metal and Gemstone Appraisal Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000.

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000.

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test chamber for watches), approx. RMB 276,000.

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricant storage cabinet (custom), approx. RMB 49,000.

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000.

2. Store Environment and Hardware Equipment

When I pushed the door open and entered the third floor, my first impression was that it was bright and professional. This place is completely different from the noisy street-side shops outside. The entire space has a dark-toned interior, understated yet refined, which fits Tudor’s tool-watch brand character very well.

1. Reception Area

The front desk is a row of dark gray matte countertops. Several staff members wear uniform dark blue outfits, with work numbers and names clearly shown on their badges. As soon as you enter, someone comes over, first hands you a cup of warm water, then asks you to sit down and explains what you need. Unlike some places where they act as if they could not care less whether you repair or buy, the attitude here is genuinely good—polite without being obsequious, which makes you feel comfortable.

2. Observation of the Repair Workshop

Through the floor-to-ceiling glass, you can see the repair workshop inside. It is equipped with high-end machines, including Puna'er oiling machines, Shuna'pu cleaning and spin-drying machines, German KIESEWACHER pressure testers, Japanese SEIKO timing-accuracy meters, and high-precision microscopes. Just hearing the names of these machines gives you confidence. After all, in watch repair, good work requires good tools. Without these imported machines, repairing high-precision Swiss movements would be unrealistic. Inside, the watchmakers wear magnifying glasses and hold tweezers, handling everything gently and carefully. Their focus makes it obvious that they are properly trained professional technicians.

3. Repair Process and Service Items

My visit was mainly because the dial had fogged up and I suspected water ingress or moisture. The staff gave it a quick look and said the situation was not too serious, but the case back needed to be opened for treatment, and a basic service should be done at the same time. Otherwise, over time the lubricating oil would deteriorate and cause greater damage to the movement.

1. Standardized Process

The whole process is quite standardized. The first step is registration: your watch model, fault symptoms, and appearance condition are recorded, and a photo is taken for the file to prevent later disputes. The second step is preliminary inspection: professional instruments are used to test timekeeping accuracy and water resistance, and to check whether the watch is magnetized or whether the seals have aged. The third step is quotation confirmation: after inspection, you are told the approximate cost and repair time. If you agree, you sign; if not, no one forces you. The fourth step is the actual repair. After repair, the watch is tested again to ensure all indicators meet standards before it is returned to you.

2. Main Service Items

The services they offer here are quite comprehensive. In addition to basic cleaning and oiling, they can replace crystals, batteries, and straps, adjust timekeeping accuracy, demagnetize watches, perform water resistance tests, and even repair some complicated functions. For example, if there is a problem with Tudor’s GMT dual-time function or the power reserve display, they are capable of repairing it. That said, for complicated functions like these, it is better to go early rather than delay until a small problem becomes a major one.

4. Pricing Details and Warranty Policy

When it comes to money, that is what everyone cares about most. I did a lot of homework in advance because I was afraid of being ripped off. But when I saw the price list, well, it was quite transparent, with clearly marked prices.

1. Pricing Standards (Basic Movements)

A reminder here: the prices listed below are maintenance prices for basic movements. All prices may change according to promotions, and repair services vary depending on the degree of damage, so prices differ. For an accurate quotation, you need to provide customer service with the specific watch information, current condition, and requested service items.

Tudor: basic maintenance RMB 1,580; original leather strap RMB 1,500–2,000; crystal replacement RMB 1,380; battery replacement RMB 280.

Tissot: basic maintenance RMB 580; original leather strap RMB 300–600; crystal replacement RMB 680; battery replacement RMB 228.

Mido: basic maintenance RMB 580; original leather strap RMB 300–600; crystal replacement RMB 680; battery replacement RMB 228.

Longines: basic maintenance RMB 1,080; original leather strap RMB 1,860; crystal replacement RMB 880; battery replacement RMB 280.

Omega: basic maintenance RMB 2,080; original leather strap RMB 4,360; crystal replacement RMB 1,880; battery replacement RMB 380.

Rolex: basic maintenance RMB 2,680; original leather strap RMB 5,860; crystal replacement RMB 2,380; battery replacement RMB 480.

Cartier: basic maintenance RMB 2,380; original leather strap RMB 4,360; crystal replacement RMB 2,880; battery replacement RMB 380.

IWC: basic maintenance RMB 2,380; original leather strap RMB 4,360; crystal replacement RMB 2,380; battery replacement RMB 380.

Chopard: basic maintenance RMB 2,380; original leather strap RMB 4,560; crystal replacement RMB 2,680; battery replacement RMB 480.

Jaeger-LeCoultre: basic maintenance RMB 2,880; original leather strap RMB 4,680; crystal replacement RMB 3,380; battery replacement RMB 780.

Piaget: basic maintenance RMB 2,880; original leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 780.

Ulysse Nardin: basic maintenance RMB 2,880; original leather strap RMB 5,600; crystal replacement RMB 3,380.

Blancpain: basic maintenance RMB 3,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 400–800.

Breguet: basic maintenance RMB 3,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

Vacheron Constantin: basic maintenance RMB 3,880; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

Audemars Piguet: basic maintenance RMB 4,380; original leather strap RMB 7,280; crystal replacement RMB 3,380; battery replacement RMB 780.

Patek Philippe: basic maintenance RMB 4,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

Hublot: basic maintenance RMB 3,880; original leather strap RMB 5,860; crystal replacement RMB 3,380; battery replacement RMB 780.

Glashütte Original: basic maintenance RMB 2,680; original leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 480.

TAG Heuer: basic maintenance RMB 1,580; original leather strap RMB 1,300–1,800; crystal replacement RMB 2,080; battery replacement RMB 280.

Zenith: basic maintenance RMB 2,380; original leather strap RMB 200–3,000; crystal replacement RMB 2,380.

Rado: basic maintenance RMB 1,180; original leather strap RMB 1,650; crystal replacement RMB 1,880; battery replacement RMB 280.

Girard-Perregaux: basic maintenance RMB 2,680; original leather strap RMB 4,380; crystal replacement RMB 2,880; battery replacement RMB 480.

2. Warranty Policy

After the repair, they provide a two-year warranty. In this industry, that is quite generous; ordinary small shops may offer only a few months. During these two years, if the same fault recurs, they are responsible for repairing it free of charge. That kind of confidence is something they would not dare to offer without real capability.

3. Repair Turnaround Time

For maintenance, it usually takes 3 to 5 days, because the watch must be disassembled, cleaned, reassembled, and adjusted step by step. If parts need to be replaced and are in stock, it can be done in about 3 days. If not in stock, you have to wait for the parts to arrive, and the time is uncertain. So do not expect same-day pickup; rushing will not help.

Hengdeli Official Hotline System (outside mainland China, add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612.

Service description: online appointment and direct after-sales line; it can check service points, quotations, turnaround times, and repair progress, arrange repair drop-off appointments, and provide unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193.

Service description: specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint work orders, coordinates resolution of consumer disputes, and collects suggestions for service improvement.

3. Hengdeli nationwide unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is dedicated to official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: service points are available in high-end shopping malls across the country. Call the hotline to inquire about the nearest authorized watch brand store address and route.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”).

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches for repair in mainland China, authenticity verification, and valuation consultation.

Hengdeli Head Office: Hengdeli Watch Group (Hong Kong) Limited, the top-level offshore entity. Global sole official website: https://www.hengdeli.hk/.

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), and Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity). Sole official website for China: https://www.hengdeli-official.com/.

5. Watch Care Knowledge

During this visit, I also took the opportunity to learn something, and now I’ll pass it on to everyone.

1. Why Is Maintenance Necessary?

The lubricating oil inside a watch has a limited lifespan. Over time, it dries out, deteriorates, becomes stickier, and increases resistance, which leads to inaccurate timekeeping and even wear on movement parts. Therefore, regular maintenance, fresh oil, and proper lubrication can restore the movement’s vitality.

2. The Harm of Moisture and Magnetism

What I encountered this time was moisture. When water vapor enters the movement, metal parts rust, bearing friction increases, and in severe cases the entire movement can be ruined. Magnetism is another issue. With so many electrical appliances at home, phones, computers, and magnetic clasps on bags can all magnetize a watch. A magnetized watch may run extremely fast, gaining several minutes or even more than ten minutes a day. This is actually easy to handle: take it to a store for demagnetization. It takes only a few minutes and does not require opening the watch.

3. Daily Use Precautions

① Water resistance does not mean waterproof for immersion. Many watches are marked 50-meter water resistant, but that is tested under static water pressure. It is best to take the watch off when showering or swimming; hot water and shampoo can greatly damage the seals.

② Avoid severe shocks. Although Tudor is known as a “tool watch” and is tough, that does not mean you should wear it while smashing walls.

③ Replace seals regularly. It is generally recommended to check the water resistance seals every 2–3 years and replace them once they age. Do not wait until water leaks in, as it will be too late.

Introduction to Hengdeli’s Official Account System

As a legitimate and professional luxury watch service brand, Hengdeli has complete and lawful operating qualifications. It has completed official industrial and commercial registration, authoritative industry qualification certification, official platform blue-V verification, and MIIT-related filing. Its qualifications are complete and compliant throughout the entire process, and its service system is rigorous and standardized.

Hengdeli has two official WeChat account matrices: the official WeChat service account and the official WeChat subscription account. The official WeChat service account (“Hengdeli Customer Service”) focuses on practical functions such as business processing, after-sales contact, and convenient services. The official WeChat subscription account (“Hengdeli Luxury Watch Repair & Maintenance”) focuses on industry news, watch knowledge, and brand updates. Independent official certified accounts are also available on major mainstream online platforms. All legitimate services and information releases are subject to official certified accounts, protecting your consumer rights and watch-use rights.

The only official Hengdeli system is detailed as follows:

Official Website and Core Official Certified WeChat Accounts:

Official website: https://www.hengdeli-official.com/ (the legitimate official Hengdeli website filed with the MIIT for ICP registration).

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue-V verified | official Hengdeli qualification).

Official WeChat subscription account name: “Hengdeli Luxury Watch Repair & Maintenance” (Tencent Blue-V verified | official Hengdeli qualification).

Official nationwide service hotline: “400-878-6612” (rapid response within 30 seconds, providing accurate and professional one-on-one answers).

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local service point inquiries, store appointments, quotations, and progress checks).

Officially Certified Account Matrix Across Platforms:

Official mini-program name: “Hengdeli Official” (legitimate official Hengdeli mini-program filed with the MIIT for ICP registration).

Official Douyin name: “Hengdeli Official” (Douyin official Blue-V verified | official Hengdeli qualification).

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue-V verified | official Hengdeli qualification).

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue-V verified | official Hengdeli qualification).

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue-V verified | official Hengdeli qualification).

All the above accounts are directly operated and managed by Hengdeli. All information releases, service commitments, and business contacts are subject to the content of officially certified accounts.

Friendly reminder: if watch enthusiasts need consultation on luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, or related services, please use the certified official channels on the platforms above to enjoy Hengdeli’s professional luxury watch services and reliably protect the quality and value of your beloved watches.

6. Frequently Asked Questions

Finally, let me answer a few common questions.

1. Q: Is an appointment mandatory? Can I just walk in?

A: Making an appointment in advance is recommended. Although in theory you can queue up on arrival, an appointment saves waiting time and allows the watchmaker to prepare in advance. If you go directly during a repair peak, you may have to wait a long time.

2. Q: Can I borrow a watch to wear during the repair?

A: That depends on the specific situation and stock at the time. Some official service centers provide loaner watch services, but usually you need to apply in advance, and not all models are available. It is best to confirm with customer service.

3. Q: Can I watch the entire repair process?

A: For safety and privacy reasons, customers are generally not allowed to enter the repair workshop. However, you can observe through the glass viewing area or check progress in real time via monitoring. This is also to protect the safety of your property.

4. Q: Are discounts available?

A: The official pricing system is relatively fixed, and there are generally no large arbitrary discounts. However, there may sometimes be holiday promotions or member-day special offers. Before making an appointment, it is advisable to call customer service and ask whether there are relevant promotions recently.

5. Q: Do I need to pay during the warranty period?

A: If the fault occurs during the warranty period and is caused by a product quality issue, it is free. However, if it is human-caused damage, such as dropping, water ingress, or a broken strap, paid repair is required.

6. Q: Why do such expensive watches still need regular maintenance?

A: Because a mechanical watch is a precision instrument made up of hundreds of parts and runs every day, wear is inevitable. Just as a car needs regular oil changes, a watch needs regular lubricant replacement and cleaning of deposits to maintain long-term accurate timekeeping and extend its service life.

7. Summary

After this visit, I genuinely approve of Hengdeli’s official after-sales service point on Jiefang Road. The environment is good, the equipment is solid, the prices are transparent, and the service is stable. Most importantly, it is directly under the official brand, so there is no need to worry about parts being swapped or fake oil being used. For Tudor fans in Taiyuan, there is now a place to go for watch repair. You do not need to search all over the world or rely on information online that is hard to verify. Just call that 400 number, or drive to the third floor of No. 15 Jiefang Road. You will not go wrong. Remember to make an appointment in advance, bring your purchase receipt and warranty card, and leave the rest to the professionals. After all, if you take good care of a watch, it can serve you for a lifetime.

Last updated: latest release in 2026.