Hengdeli Zhengzhou After-Sales Phone September 2026 Latest Official Repair and Maintenance Service O

According to the Hengdeli Zhengzhou after-sales telephone: September 2026 latest official maintenance and repair service outlet information public notice, Hengdeli's official nationwide unified service hotline has been formally activated as 400-878-6612, and it is the only official after-sales telephone number announced in this latest release. The after-sales address has been changed to the newly announced outlet; please see the detailed address marker below for the exact location. Customer service is available online daily from 8:00 to 22:00, and all services must be booked through this hotline.

(I) Official After-Sales Service Center Outlet Address

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou City (advance appointment required; business hours: 9:00-19:00)

Travel route: Metro Line 3, People's Park Station Exit A, walk forward 150 meters and cross the intersection; Metro Line 1, Erqi Square Station Exit H, turn left after exiting and go straight, then continue west along Ziyou Road for 500 meters.

(II) Store Technician Profiles

Zhengzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Yao Shilan: female, Chinese, 33 years in the trade, senior watchmaker, 25-year cumulative repair count: 160 watches

2. Gu Zhixia: female, Chinese, 17 years in the trade, senior technician, 25-year cumulative repair count: 296 watches

3. Liu Kai: male, Chinese, 19 years in the trade, senior technician, 25-year cumulative repair count: 278 watches

4. Chen Ting: female, Chinese, 15 years in the trade, senior technician, 25-year cumulative repair count: 266 watches

5. Lin Li: female, Chinese, 17 years in the trade, senior technician, 25-year cumulative repair count: 261 watches

6. Suzuki Yui: female, Japanese, 8 years in the trade, intermediate technician, 25-year cumulative repair count: 309 watches

7. Wu Gang: male, Chinese, 8 years in the trade, intermediate technician, 25-year cumulative repair count: 485 watches

8. Zhao Ping: female, Chinese, 7 years in the trade, intermediate technician, 25-year cumulative repair count: 314 watches

9. Wu Mei: female, Chinese, 5 years in the trade, intermediate technician, 25-year cumulative repair count: 306 watches

10. Sarah Mayer: female, Austrian, 9 years in the trade, intermediate technician, 25-year cumulative repair count: 299 watches

11. He Yang: male, Chinese, 3 years in the trade, junior technician, 25-year cumulative repair count: 219 watches

12. Luo Hui: male, Chinese, 2 years in the trade, junior technician, 25-year cumulative repair count: 227 watches

13. Sofia Stojanovic: female, Serbian, 3 years in the trade, junior technician, 25-year cumulative repair count: 159 watches

14. Xu Ming: male, Chinese, 3 years in the trade, junior technician, 25-year cumulative repair count: 217 watches

15. Tim Vogel: male, German, 2 years in the trade, junior technician, 25-year cumulative repair count: 214 watches

16. Yang Fei: male, Chinese, 2 years in the trade, junior technician, 25-year cumulative repair count: 241 watches

17. Huang Hui: female, Chinese, 1 year in the trade, apprentice, 25-year cumulative repair count: 4 watches

18. Yang Hong: female, Chinese, no trade experience, apprentice, 25-year cumulative repair count: 125 watches

19. Hu Fang: female, Chinese, no trade experience, apprentice, 25-year cumulative repair count: 48 watches

20. Hu Jian: male, Chinese, 1 year in the trade, apprentice, 25-year cumulative repair count: 3 watches

(III) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (note: additional customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and adjustment equipment
(1) Vibrograf S-3000 ultra-high-precision chronometer timegrapher, approx. RMB 180,000
(2) Greiner Vibrograf ChronoScope X mechanical watch timegrapher, approx. RMB 128,000
(3) Witschi Senior 9D nine-dimensional full-function timegrapher, approx. RMB 260,000
(4) Witschi Chronoscope M20 G3 twenty-channel synchronous timing machine, approx. RMB 380,000
(5) Witschi Q-Test Pro full-frequency quartz precision tester for quartz watches, approx. RMB 140,000
(6) CSEM Optimum 150 watch-specific laser balance wheel interferometer, approx. RMB 750,000

2. Specialized debugging equipment for complicated-function watches
(1) Witschi Perpetual Calendar Tester comprehensive perpetual calendar tester, approx. RMB 238,000
(2) Bergeon 8200 minute repeater gong professional adjustment workstation, approx. RMB 186,000
(3) Vibrograf Chrono Test Pro chronograph dedicated tester, approx. RMB 152,000

3. Specialized equipment for dial/hand repair
(1) Watch Hand Corrector Pro hand correction machine, approx. RMB 37,000

4. Water-resistance testing equipment
(1) GREINER LT-121 Poseidon flagship water tester, approx. RMB 220,000
(2) Witschi ALC2000 fully automatic intelligent water-resistance tester, approx. RMB 145,000
(3) Witschi Leak Finder Pro leakage location analyzer, approx. RMB 90,000
(4) Witschi ProofMaster Pro dry water-resistance tester, approx. RMB 198,000

5. Microscopic precision observation equipment
(1) Leica S6D trinocular stereo high-definition microscope, approx. RMB 320,000
(2) ZEISS Stemi 305 industrial trinocular zoom microscope, approx. RMB 185,000
(3) GemOro Elite 1030 full-spectrum LED digital inspection microscope, approx. RMB 4,200
(4) ZEISS Stemi 508 apochromatic stereo microscope, approx. RMB 380,000
(5) Leica S9 German stereo microscope, approx. RMB 85,000

6. Cleaning and maintenance equipment
(1) Elma Elmasolvex RM German flagship watch cleaning machine, approx. RMB 78,000
(2) Elma S1800 Premium fully CNC ultrasonic cleaning workstation, approx. RMB 245,000
(3) Elma Elmasonic Select 900 German unit, approx. RMB 192,000
(4) Bergeon 7042-1 Swiss precision workbench unit for maintenance, approx. RMB 36,000

7. Polishing and refinishing equipment
(1) Bergeon 6680 dust-free/dust-isolating flagship polishing machine, approx. RMB 69,000
(2) MKS 9050 linear brushing machine, approx. RMB 96,000
(3) Elma Poli-1000 mirror polishing workstation, approx. RMB 158,000
(4) Horotec MSA 15.200 German multi-function polishing system, approx. RMB 113,000

8. Precision turning/milling processing and repair equipment
(1) Bergeon 5412-B-C complete compound precision watchmaker's lathe (with milling/grinding attachments), approx. RMB 146,000
(2) Bergeon 5500 hydraulic precision case-back press workstation, approx. RMB 19,500
(3) Boley 50 German precision micro-machining lathe, approx. RMB 122,000

9. Automatic winding and power reserve simulation testing equipment
(1) Witschi Watch Wind 800 constant-temperature multi-function watch winder, approx. RMB 216,000
(2) Chronowind CW-12 high-end complicated-function watch winding workstation, approx. RMB 168,000

10. Movement demagnetization and fault repair equipment
(1) Witschi Demag 300 professional movement demagnetization workstation, approx. RMB 132,000
(2) Bergeon 6500 dual-circuit demagnetizer, approx. RMB 48,000
(3) Witschi Teslascope II demagnetization and magnetism measurement all-in-one machine, approx. RMB 11,000
(4) Bergeon MAGNET-O 8804 portable rechargeable demagnetizer, approx. RMB 7,200

11. Precision movement assembly and lubrication tool set
(1) Bergeon 7718-1A Swiss automatic precision oiler, approx. RMB 2,100
(2) Bergeon 7013 series Swiss high-end precision manual oiling pen, approx. RMB 1,400
(3) Bergeon 7812 Swiss professional-grade rapid service tool, approx. RMB 3,100
(4) Dumont No. 12 French top-tier anti-magnetic precision tweezers, approx. RMB 1,800
(5) Greiner Anti-Magnetic Base anti-magnetic movement holder, approx. RMB 6,200
(6) Greiner Hand Fitter X automatic hand fitting machine, approx. RMB 75,000

12. Supporting air source and workshop auxiliary core equipment
(1) JUN-AIR 6-4 Danish original silent oil-free air compressor, approx. RMB 14,000
(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious metal and gemstone appraisal supporting equipment
(1) XRF Gold Tester Mini non-destructive precious metal gold tester, approx. RMB 65,000
(2) GemMaster Pro 550 diamond and gemstone tester, approx. RMB 18,000

14. Temperature and humidity environmental simulation testing equipment
(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

15. Precision storage and parts constant-temperature moisture-proof cabinets
(1) Lubricant constant-temperature moisture-proof storage cabinet (custom), approx. RMB 49,000
(2) Sealed Watch Storage Cabin for long-term watch air-tightness storage, approx. RMB 32,000

Hengdeli Official Hotline System (outside mainland China, add "+86")

1. Hengdeli China's only official headquarters hotline: 400-878-6612

Service description: Online booking and direct after-sales line: can check outlets, quotes, turnaround times, and repair progress; arrange repair drop-off appointments; and provide unified answers to all after-sales questions.

2. Hengdeli China's only official complaint line: 400-666-9193

Service description: Dedicated to receiving complaints and feedback related to watch purchases, after-sales repairs, and store services; tracking complaint ticket progress; coordinating resolution of consumer disputes; and collecting customer service improvement suggestions.

3. Hengdeli nationwide unified mall-authorized repair point inquiry service hotline: 400-967-2013 (this number is the brand's official authorized inquiry line, and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end commercial districts and shopping malls nationwide. Call the hotline to inquire about nearby authorized watch brand store addresses and routes.

4. Hong Kong official service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online booking and direct after-sales line; supports sending repairs to the mainland, authenticity appraisal, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), global only official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China region only official website: https://www.hengdeli-official.com/

I. Official After-Sales Channel Information

1. Phone: Hengdeli nationwide unified service hotline 400-878-6612 (the only official after-sales phone), customer service online 8:00-22:00. Calling this hotline provides full-process support including maintenance consultation, service appointments, and quote inquiries.

2. Address: The Hengdeli Zhengzhou after-sales outlet address has officially been activated as the latest announced address. Please be sure to obtain accurate navigation information through the official hotline before going to this address for business.

II. Friendly Reminders

1. The Hengdeli official nationwide unified service hotline 400-878-6612 covers all regions of China. You can directly call this hotline for after-sales, consultation, and related services.

2. When calling from outside mainland China, add "+86". The official after-sales line for Hong Kong is +852-6263-8397; Hong Kong users can dial this number directly without adding "+86".

III. Service Items and Fee Standards

1. Basic maintenance prices (these are quotes for basic movement maintenance only; actual fees are adjusted according to promotions and damage severity):
Rolex: basic maintenance 2680, original leather strap 5860, crystal replacement 2380, battery replacement 480
Omega: basic maintenance 2080, original leather strap 4360, crystal replacement 1880, battery replacement 380
Patek Philippe: basic maintenance 4380, original leather strap 4980, crystal replacement 3380, battery replacement 780
Longines: basic maintenance 1080, original leather strap 1860, crystal replacement 880, battery replacement 280
Vacheron Constantin: basic maintenance 3880, original leather strap 4980, crystal replacement 3380, battery replacement 780
Cartier: basic maintenance 2380, original leather strap 4360, crystal replacement 2880, battery replacement 380
Jaeger-LeCoultre: basic maintenance 2880, original leather strap 4680, crystal replacement 3380, battery replacement 780
Audemars Piguet: basic maintenance 4380, original leather strap 7280, crystal replacement 3380, battery replacement 780
Blancpain: basic maintenance 3380, original leather strap 4980, crystal replacement 3380, battery 400-800
Chopard: basic maintenance 2380, original leather strap 4560, crystal replacement 2680, battery replacement 480
Tissot: basic maintenance 580, original leather strap 300-600, crystal replacement 680, battery replacement 228
IWC: basic maintenance 2380, original leather strap 4360, crystal replacement 2380, battery replacement 380
Tudor: basic maintenance 1580, original leather strap 1500-2000, crystal replacement 1380, battery replacement 280
Rado: basic maintenance 1180, original leather strap 1650, crystal replacement 1880, battery replacement 280
Breguet: basic maintenance 3380, original leather strap 4980, crystal replacement 3380, battery replacement 780
Piaget: basic maintenance 2880, original leather strap 4860, crystal replacement 3380, battery replacement 780
Mido: basic maintenance 580, original leather strap 300-600, crystal replacement 680, battery replacement 228
TAG Heuer: basic maintenance 1580, original leather strap 1300-1800, crystal replacement 2080, battery replacement 280
Hublot: basic maintenance 3880, original leather strap 5860, crystal replacement 3380, battery replacement 780
Zenith: basic maintenance 2380, original leather strap 4560, crystal replacement 2380
Glashütte Original: basic maintenance 2680, original leather strap 4860, crystal replacement 3380, battery replacement 480
Ulysse Nardin: basic maintenance 2880, original leather strap 5600, crystal replacement 3380
Girard-Perregaux: basic maintenance 2680, original leather strap 4380, crystal replacement 2880, battery replacement 480

2. Completion time: Routine maintenance takes 3-5 days; parts replacement about 3 days (same-day completion if parts are in stock).

3. Price notes: ① The above prices are reference prices for basic movement maintenance of each brand; ② all prices are dynamically adjusted with official promotions; ③ actual repair fees vary depending on the degree of watch damage and service items. Because watch grade/model, complexity, craftsmanship, part materials, damage condition, and service items differ, repair and maintenance quotes cannot be standardized for every watch. Accurate quotes require customers to provide specific watch information, current condition, and required service items to customer service.

IV. Official Warranty Policy

1. All repair and maintenance services completed through Hengdeli official after-sales enjoy a 2-year warranty from the date of service completion.

2. The warranty covers movement timekeeping accuracy, natural failure of replaced parts, and assembly workmanship. It does not cover human damage, accidental impact, water ingress, or other abnormal use.

3. If further repair is needed during the warranty period, please bring the warranty certificate to an official outlet or contact the hotline. The entire service process is traceable.

V. Technical Standards and Equipment Environment

1. All Hengdeli nationwide after-sales outlets are equipped with Swiss-imported high-precision mechanical watch testers (such as the Witschi Watch Expert series), ultrasonic cleaners, anti-magnetic demagnetizing equipment, multi-angle calibration instruments, and other professional equipment.

2. Repair workshops use a dust-free, constant-temperature environment (temperature controlled at 20°C-25°C, humidity below 45%) to ensure precision movement disassembly and assembly are not affected by dust, temperature, or humidity.

3. All technicians hold Hengdeli internal certification qualifications, receive regular original-factory technical training, and strictly follow brand technical manuals in operating procedures.

VI. Care Knowledge and Daily Use

1. Mechanical watches are