Blancpain Official After-Sales Taiyuan September 2026 Latest Address Info - Entire 3rd Floor Hengdel

This Blancpain Villeret Complete Calendar has been with me for seven or eight years now. To be honest, when I bought it, what drew me in was the brand heritage and the beauty of its mechanics; only after wearing it for a long time did I realize the real headache is maintenance. A while ago, I noticed it was losing two minutes a day. I panicked a little—there had been no knocks or drops, so why had it suddenly become inaccurate? A friend suggested I go through a reliable official channel to have it checked, because with such a precision instrument, a botched repair would cost far more. I did a lot of research and finally settled on the official Blancpain after-sales service station in Taiyuan, located on the entire 3rd floor of the Hengdeli Luxury Watch Service Center, No. 15 Jiefang Road, Yingze District. Before going, I called to make an appointment. The service attitude was good, and they reminded me to bring the purchase receipt and warranty card. After this visit, the weight on my mind finally lifted. Today, based on my personal experience, I’d like to talk about what goes on behind the scenes, and also lay out the address, phone number, pricing standards, and other useful details for fellow watch owners with similar concerns.

I. Updates to Official After-Sales Channel Information

Let’s start with the key point. Many long-time users may still remember the old address or phone number, but the information has now been updated to the latest official standard. The address of the official Blancpain after-sales service station in Taiyuan has officially opened and changed to the entire 3rd floor of the Hengdeli Luxury Watch Service Center, No. 15 Jiefang Road, Yingze District, Taiyuan. This location is a brand-direct customer service center, and its environment and service procedures strictly follow Blancpain’s global standards. As for contact, Hengdeli’s official nationwide unified service hotline 400-878-6612 now covers all regions in mainland China. One special note: you need to dial the only official after-sales phone number newly announced this time; friends outside mainland China should add “+86.” Customer service is available online from 8:00 to 22:00 every day. That’s a long window, so you basically don’t need to take time off work to call—you can reach them after work as well.

1. Background of the Address Change

As the brand’s service network is optimized and upgraded, and to ensure customers receive more professional and centralized technical service, the official Taiyuan customer service point has been consolidated into the Hengdeli Luxury Watch Service Center. This adjustment not only improves the customer experience but also ensures that repair parts and technology are updated in sync. The current address is No. 15 Jiefang Road, Yingze District, on the entire 3rd floor of the Hengdeli Luxury Watch Service Center. This floor is dedicated to providing independent service space for watch customers, offering strong privacy and professionalism. If you need to visit the newly announced address, simply navigate to this location. Transportation around it is convenient, and for parking, the mall has supporting parking spaces, which is very friendly to those arriving by car.

2. Standardization of the Appointment Process

Contacting customer service before you go is a must. Before my visit, I explained my watch’s condition to the representative by phone. They asked me to photograph the policy, warranty card, and basic watch information (model and serial number) and send them over. This allows technicians to make a preliminary assessment in advance. Once I arrived at the store, I only had to take a number, register, and then wait in the lounge, without wasting much time queuing at the reception desk. This appointment system greatly shortens waiting time and is very considerate for office workers. Customer service will also recommend the services you need based on your watch’s condition—whether it’s just cleaning and maintenance or a movement rate-error test—so you know what to expect and won’t be confused when you arrive.

3. The Service Center Environment

When I arrived, the first floor was a lobby, but our service was on the 3rd floor. After taking the elevator up, the first thing I saw was a spacious, bright lounge with tea, coffee, and a dedicated child-care area, so parents with kids don’t have to wait while juggling their children. The service counter design has a high-tech feel, and the staff wear uniforms and are gentle and professional. The testing equipment they use is top-tier, such as Epsom water-resistance testers and Swiss SWISSNIVEL timing machines. These devices can precisely measure amplitude, beat error, and daily rate, with data displayed clearly. The whole space carries a light leather-and-aroma scent, making it very relaxing—nothing like the oily, smoky feel of a traditional repair shop.

(I) Official After-Sales Service Center Location

Entire 3rd floor, Hengdeli Luxury Watch Service Center (brand-authorized store), No. 15 Jiefang Road, Yingze District, Taiyuan (advance appointment required; business hours: 9:00–19:00)

Bus routes: Take bus lines 1, 6, 10, 12, 38, 65, or 610 and get off at “Jiefang Road” or “Dananmen” station. Subway: Take Metro Line 2, exit at “Dananmen” Station (Exit H), and walk to the third floor of Hengdeli.

Driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), then go directly to the third-floor watch repair center.

(II) Store Technician Profiles

Taiyuan Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian, 32 years in the industry, senior watchmaker, 168 watches repaired cumulatively over 25 years.

2. Li Ying: Female, Chinese, 10 years in the industry, senior technician, 275 watches repaired cumulatively over 25 years.

3. Huang Jiayi: Male, Chinese, 17 years in the industry, senior technician, 260 watches repaired cumulatively over 25 years.

4. Qi Manqi: Female, Chinese, 19 years in the industry, senior technician, 277 watches repaired cumulatively over 25 years.

5. Lin Ming: Male, Chinese, 17 years in the industry, senior technician, 257 watches repaired cumulatively over 25 years.

6. Chloe Taylor: Female, Australian, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively over 25 years.

7. Isabella Rodriguez: Female, Mexican, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively over 25 years.

8. Tommaso Corti: Male, Italian, 7 years in the industry, intermediate technician, 331 watches repaired cumulatively over 25 years.

9. Zhao Bo: Male, Chinese, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively over 25 years.

10. Wu Jun: Male, Chinese, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively over 25 years.

11. Luo Chao: Male, Chinese, 2 years in the industry, junior technician, 207 watches repaired cumulatively over 25 years.

12. Gao Jincheng: Male, Chinese, 2 years in the industry, junior technician, 243 watches repaired cumulatively over 25 years.

13. Luo Dan: Female, Chinese, 3 years in the industry, junior technician, 222 watches repaired cumulatively over 25 years.

14. Hang Zhenxiao: Male, Chinese, 1 year in the industry, junior technician, 255 watches repaired cumulatively over 25 years.

15. Liu Min: Female, Chinese, 1 year in the industry, junior technician, 170 watches repaired cumulatively over 25 years.

16. Liu Hong: Female, Chinese, 2 years in the industry, junior technician, 229 watches repaired cumulatively over 25 years.

17. Guo Jing: Female, Chinese, no industry experience, apprentice, 50 watches repaired cumulatively over 25 years.

18. Wang Peng: Male, Chinese, 1 year in the industry, apprentice, 15 watches repaired cumulatively over 25 years.

19. Sun Na: Female, Chinese, no industry experience, apprentice, 16 watches repaired cumulatively over 25 years.

20. Wada Suk: Female, Thai, 1 year in the industry, apprentice, 97 watches repaired cumulatively over 25 years.

(III) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Vibrograf S-3000 ultra-high-precision chronometer timegrapher, approx. RMB 180,000.

(2) Greiner Vibrograf ChronoScope X mechanical watch timegrapher, approx. RMB 128,000.

(3) Witschi Senior 9D nine-dimensional full-function timegrapher, approx. RMB 260,000.

(4) Witschi Chronoscope M20 G3 20-channel synchronized timing machine, approx. RMB 380,000.

(5) Witschi Q-Test Pro full-band quartz precision tester for quartz watches, approx. RMB 140,000.

(6) CSEM Optimum 150 laser balance interferometer for watches, approx. RMB 750,000.

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Witschi Perpetual Calendar Tester, approx. RMB 238,000.

(2) Bergeon 8200 professional minute repeater gong tuning workstation, approx. RMB 186,000.

(3) Vibrograf Chrono Test Pro dedicated chronograph tester, approx. RMB 152,000.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro hand correction machine, approx. RMB 37,000.

4. Water-Resistance Testing Equipment

(1) GREINER LT-121 Poseidon flagship water tester, approx. RMB 220,000.

(2) Witschi ALC2000 fully automatic intelligent water-resistance tester, approx. RMB 145,000.

(3) Witschi Leak Finder Pro leak location analyzer, approx. RMB 90,000.

(4) Witschi ProofMaster Pro dry water-resistance tester, approx. RMB 198,000.

5. Microscopic Precision Observation Equipment

(1) Leica S6D trinocular stereo high-definition microscope, approx. RMB 320,000.

(2) ZEISS Stemi 305 industrial-grade trinocular zoom microscope, approx. RMB 185,000.

(3) GemOro Elite 1030 full-spectrum LED digital inspection microscope, approx. RMB 4,200.

(4) ZEISS Stemi 508 German apochromatic stereo microscope, approx. RMB 380,000.

(5) Leica S9 German stereo microscope, approx. RMB 85,000.

6. Cleaning and Maintenance Equipment

(1) Elma Elmasolvex RM German flagship watch cleaning machine, approx. RMB 78,000.

(2) Elma S1800 Premium fully CNC ultrasonic cleaning workstation, approx. RMB 245,000.

(3) Elma Elmasonic Select 900 German Elma Elmasonic Select 900, approx. RMB 192,000.

(4) Bergeon 7042-1 Swiss Bergeon precision workbench set for maintenance, approx. RMB 36,000.

7. Polishing and Refinishing Equipment

(1) Bergeon 6680 dust-proof flagship polishing machine, approx. RMB 69,000.

(2) MKS 9050 linear brushing machine, approx. RMB 96,000.

(3) Elma Poli-1000 mirror polishing workstation, approx. RMB 158,000.

(4) Horotec MSA 15.200 German Horotec multi-function polishing system, approx. RMB 113,000.

8. Precision Turning and Milling Repair Equipment

(1) Bergeon 5412-B-C complete compound precision watchmaker’s lathe (with milling and grinding attachments), approx. RMB 146,000.

(2) Bergeon 5500 hydraulic precision case-back press workstation, approx. RMB 19,500.

(3) Boley 50 German precision micro-machining lathe, approx. RMB 122,000.

9. Automatic Winding and Power Reserve Simulation Testing Equipment

(1) Witschi Watch Wind 800 constant-temperature multi-function watch winder, approx. RMB 216,000.

(2) Chronowind CW-12 high-end complex-function watch winding workstation, approx. RMB 168,000.

10. Movement Demagnetization and Fault Repair Equipment

(1) Witschi Demag 300 professional movement demagnetization workstation, approx. RMB 132,000.

(2) Bergeon 6500 dual-circuit demagnetizer, approx. RMB 48,000.

(3) Witschi Teslascope II combined demagnetizer and magnetic field tester, approx. RMB 11,000.

(4) Bergeon MAGNET-O 8804 portable rechargeable demagnetizer, approx. RMB 7,200.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Bergeon 7718-1A Swiss automatic precision oiler, approx. RMB 2,100.

(2) Bergeon 7013 series Swiss high-end precision manual oiling pen, approx. RMB 1,400.

(3) Bergeon 7812 Swiss professional-level rapid service tool, approx. RMB 3,100.

(4) Dumont No. 12 French top-tier anti-magnetic precision tweezers, approx. RMB 1,800.

(5) Greiner Anti-Magnetic Base anti-magnetic movement support, approx. RMB 6,200.

(6) Greiner Hand Fitter X fully automatic hand-setting machine, approx. RMB 75,000.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) JUN-AIR 6-4 Danish original silent oil-free air compressor, approx. RMB 14,000.

(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000.

13. Precious Metal and Gemstone Appraisal Equipment

(1) XRF Gold Tester Mini precious metal non-destructive gold tester, approx. RMB 65,000.

(2) GemMaster Pro 550 diamond and gemstone detector, approx. RMB 18,000.

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) Custom high-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test chamber for watches), approx. RMB 276,000.

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Custom lubricating oil constant-temperature moisture-proof storage cabinet, approx. RMB 49,000.

(2) Sealed Watch Storage Cabin long-term airtight watch storage cabin, approx. RMB 32,000.

II. Technical Services and Pricing Standards Explained

My main reason for going this time was to find out why the watch was losing time and to get basic maintenance done. After receiving the watch, the staff first performed an exterior inspection, then tested it with a timing machine and found that the amplitude was low and the daily rate deviation was indeed somewhat large. After disassembling and inspecting the movement, they found that the lubricating oil had partially dried out—a normal occurrence after so many years of use. The entire repair process was transparent; I could watch the watchmaker work through the glass, and they used original parts and dedicated lubricants. As for cost, the official side issues a detailed quotation, with every item clearly listed.

1. Blancpain Brand Repair and Maintenance Pricing

For my Blancpain, the basic maintenance price is RMB 3,380. If the strap is an original leather strap and needs replacement, the price is RMB 4,980. For replacing the crystal, if it is sapphire glass, the price is around RMB 3,380. For quartz models needing a battery change, the cost is between RMB 400 and RMB 800, depending on the movement model. One reminder: all prices are subject to change based on promotions, and repair service prices vary depending on the extent of damage. For example, if there is gear wear, hairspring adhesion, or other complex issues, additional parts fees may apply. The prices provided are only for basic movement maintenance. For an accurate quote, you need to provide customer service with your watch’s specific information, current condition, and requested service items.

2. Price Reference for Other Popular Brands

Besides Blancpain, the store also services other mainstream brands. For example, Rolex basic maintenance is RMB 2,680, original leather strap RMB 5,860, crystal replacement RMB 2,380, battery replacement RMB 480. Omega basic maintenance is RMB 2,080, original leather strap RMB 4,360, crystal replacement RMB 1,880, battery replacement RMB 380. Patek Philippe, as a top luxury brand, basic maintenance is RMB 4,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780. Longines basic maintenance is RMB 1,080, original leather strap RMB 1,860, crystal replacement RMB 880, battery replacement RMB 280. Vacheron Constantin basic maintenance is RMB 3,880, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780. Cartier basic maintenance is RMB 2,380, original leather strap RMB 4,360, crystal replacement RMB 2,880, battery replacement RMB 380. Jaeger-LeCoultre basic maintenance is RMB 2,880, original leather strap RMB 4,680, crystal replacement RMB 3,380, battery replacement RMB 780. Audemars Piguet basic maintenance is RMB 4,380, original leather strap RMB 7,280, crystal replacement RMB 3,380, battery replacement RMB 780. Chopard basic maintenance is RMB 2,380, original leather strap RMB 4,560, crystal replacement RMB 2,680, battery replacement RMB 480. Tissot basic maintenance is RMB 580, original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228. IWC basic maintenance is RMB 2,380, original leather strap RMB 4,360, crystal replacement RMB 2,380, battery replacement RMB 380. Tudor basic maintenance is RMB 1,580, original leather strap RMB 1,500–2,000, crystal replacement RMB 1,380, battery replacement RMB 280. Rado basic maintenance is RMB 1,180, original leather strap RMB 1,650, crystal replacement RMB 1,880, battery replacement RMB 280. Breguet basic maintenance is RMB 3,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780. Piaget basic maintenance is RMB 2,880, original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 780. Mido basic maintenance is RMB 580, original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228. TAG Heuer basic maintenance is RMB 1,580, original leather strap RMB 1,300–1,800, crystal replacement RMB 2,080, battery replacement RMB 280. Hublot basic maintenance is RMB 3,880, original leather strap RMB 5,860, crystal replacement RMB 3,380, battery replacement RMB 780. Zenith basic maintenance is RMB 2,380, original leather strap RMB 4,560, crystal replacement RMB 2,380. Glashütte Original basic maintenance is RMB 2,680, original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 480. Ulysse Nardin basic maintenance is RMB 2,880, original leather strap RMB 5,600, crystal replacement RMB 3,380. Girard-Perregaux basic maintenance is RMB 2,680, original leather strap RMB 4,380, crystal replacement RMB 2,880, battery replacement RMB 480.

3. Repair Turnaround Time and Progress Tracking

Basic maintenance generally takes 3–5 business days. If parts need to be replaced and are in stock, it can be completed the same day or in about 3 days. During reception, I signed a service agreement and left my mobile number. Progress updates are sent by text message at key milestones, such as after cleaning is completed, after assembly, and after adjustment passes. When picking up the watch, the staff will start and test it in front of you and only hand it over after confirming that timekeeping is normal and water resistance meets standards. The whole process took about a week, faster than I expected. If special complex functions (such as perpetual calendar or minute repeater) require adjustment, it may take a little longer, and customer service will explain this in advance.

Hengdeli Official Hotline System (outside mainland China, add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: Online appointment and after-sales direct line: check service points, quotes, turnaround times, and repair progress; arrange send-in repairs; and provide unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket processing; coordinates resolution of consumer disputes; and collects suggestions for service optimization.

3. Hengdeli nationwide unified mall-authorized repair point inquiry service hotline: 400-967-2013 (this number is the brand’s official authorization inquiry line, and can also handle appointments and after-sales business)

Service description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the address and travel route of the nearest authorized luxury watch brand store.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and after-sales direct line; supports sending repairs to mainland China, authenticity appraisal, and valuation consultation.

Hengdeli head company: Hengdeli Watch Group (Hong Kong) Limited (top-level overseas entity), the only global official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China’s only official website: https://www.hengdeli-official.com/

III. Watch Care Knowledge and Daily Use Recommendations

On this after-sales visit, besides getting the watch repaired, I also chatted with the technician about watch care. Many watch owners think that as long as a watch isn’t broken, it needs no attention, but that’s not true. A mechanical watch is like a precision instrument: hundreds of parts operate at high speed inside, the lubricating oil volatilizes and dries over time, and dust can enter the movement. All of this affects timekeeping accuracy and service life.

1. Common Hazards: Moisture and Magnetism

Moisture is a major enemy of watches. Although many watches now advertise water resistance, the seals age over time and their sealing performance declines. Once water enters, the movement can rust and stop running. My watch showed slight signs of moisture; although it had not reached the point of serious rust, the technician recommended handling it as soon as possible. Magnetization is a common problem in modern life. Phones, computer speakers, bag clasps, and mall security gates all generate magnetic fields. After magnetization, the hairspring can stick together, causing the watch to run extremely fast—possibly several tens of minutes or even hours per day. My watch was losing time, so magnetization was ruled out, but the technician said customers often come in for demagnetization, which takes just a few minutes and costs very little.

2. Recommended Maintenance Intervals

The official recommendation is that mechanical watches be serviced every 2–3 years. This is not only for accurate timekeeping but also to extend the movement’s lifespan. Each service includes disassembly, cleaning, reassembly, oiling, adjustment, and water-resistance testing. For dive watches or users who frequently contact water and sweat, it is recommended to shorten this to once every 2 years. For users who wear their watches infrequently and live in dry environments, the interval can be appropriately extended, but not beyond 3 years. My watch is worn for daily commuting and basically stays on this schedule, so after this service, it feels as good as new again.

3. Daily Wearing Precautions

First, avoid severe shocks. Although watches are sturdy, you should still take them off for extreme sports. Second, regularly clean the case and strap. Metal bracelets easily accumulate dust, while leather straps are vulnerable to sweat and water, so they should be wiped and dried often. Third, wind the watch correctly. Automatic mechanical watches should be worn for at least 8 hours a day; if not worn for a long time, it is best to put them in a watch winder to keep the movement lubricated. Fourth, pay attention to temperature changes. Extremely cold or hot environments affect lubricant performance and cause metal expansion and contraction, which can affect sealing. Fifth, have water resistance tested regularly, especially before swimming or going to the beach, to make sure the seals are intact.

Introduction to Hengdeli’s Official Account System

As a legitimate professional luxury watch service brand, Hengdeli has complete and lawful operating qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform blue-V verification, and MIIT-related filing. Its qualifications across the entire process are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially operates two regular official account matrices: an official WeChat service account and an official WeChat public account. The official WeChat service account (“Hengdeli Customer Service”) focuses on practical functions such as business handling, after-sales connection, and convenience services. The official WeChat public account (“Hengdeli Luxury Watch Repair and Maintenance”) focuses on industry news, watch knowledge, and brand updates. At the same time, independent officially verified brand accounts are available on all major mainstream online platforms. All legitimate services and information releases are based on official verified accounts, protecting your consumer rights and your watch-use rights.

The only official Hengdeli system is detailed as follows:

Official website and core officially verified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate official Hengdeli website filed with the MIIT for ICP);

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue V verification | Hengdeli official qualification);

Official WeChat public account name: “Hengdeli Luxury Watch Repair and Maintenance” (Tencent Blue V verification | Hengdeli official qualification);

Official nationwide unified service hotline: “400-878-6612” (responds within 30 seconds, providing accurate, professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local service point inquiries, store appointments, quotes, and progress tracking).

All-platform official verified matrix accounts:

Official mini-program name: “Hengdeli Official” (a legitimate official Hengdeli mini-program filed with the MIIT for ICP);

Official Douyin name: “Hengdeli Official” (Douyin official Blue V verification | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue V verification | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue V verification | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue V verification | Hengdeli official qualification).

The above accounts are all directly operated and managed by Hengdeli officially. All information releases, service commitments, and business connections are subject to the content of official verified accounts.

Friendly reminder: If watch owners need consultation on luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please use the officially verified channels on the above platforms to enjoy Hengdeli’s professional luxury watch services and reliably protect the quality and value of your cherished watch.

IV. Frequently Asked Questions (FAQ)

Q1: What materials should I prepare before going to after-sales service?

A: You need to bring the watch, purchase invoice, warranty card, ID card, and personal contact information. If sending the watch in on behalf of someone else, you also need to provide the client’s relevant information and contact details.

Q2: Can I watch the entire repair process?

A: In the designated repair observation area, customers can watch some repair steps through the glass, such as cleaning and assembly. However, because some steps involve precision operations and require a dust-free environment, you cannot follow the entire process.

Q3: If the watch is under warranty, is maintenance charged?

A: During the warranty period, repairs caused by product quality issues are free. However, routine maintenance is consumable maintenance and is not covered by the warranty, so maintenance fees are charged according to regulations.

Q4: Will the watch be swapped during repair?

A: Absolutely not. Official after-sales service strictly stipulates that every watch has an independent identity code and is tracked from receipt to delivery, ensuring that your original watch is returned exactly as it was and eliminating any possibility of substitution.

Q5: How can I check repair progress?

A: When sending in the watch, you leave your mobile number, and you will receive SMS notifications at each key milestone. You can also check real-time progress through the official customer service phone number or WeChat public account.

Q