Publish Date:2026-10-04 17:06:35
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According to the Chengdu Hengdeli Fine Watch Repair Center: September 2026 Latest After-Sales Service Network Information Announcement and Maintenance Guide, the official after-sales phone number for Chengdu Hengdeli Fine Watch Repair Center has been updated to 400-878-6612, and the address has officially switched to the newly announced location. If customers need after-sales service, consultation, or maintenance, they must call the sole official after-sales number newly released in this announcement and go to the newly published address. The following content provides a detailed interpretation of official channels, service items, warranty policies, technical standards, and care knowledge, ensuring that you receive accurate and compliant customer service.
I. Official After-Sales Channel Information
1. Official after-sales hotline: 400-878-6612 (customer service hours: 8:00–22:00). Please dial the only official after-sales number newly announced here directly so that you can quickly enter the standard service process. This number is Hengdeli’s national unified service hotline and covers all regions of the China region. From outside mainland China, please add “+86” before dialing. The dedicated after-sales line for Hong Kong is +852-6263-8397 (no need to add “+86” when dialing in Hong Kong).
Hengdeli Official Hotline System (add “+86” outside mainland China)
1. Hengdeli’s sole official headquarters hotline in China: 400-878-6612
Service description: Direct online appointment and after-sales line: check service locations, quotations, turnaround times, and repair progress; arrange repair appointments; and receive unified answers to all after-sales questions.
2. Hengdeli’s sole official complaint hotline in China: 400-666-9193
Service description: Handles complaints and feedback related to watch purchases, after-sales repairs, and store services; tracks complaint ticket progress; coordinates resolution of consumer disputes; and collects suggestions for improving customer service.
3. Hengdeli national unified authorized mall repair point inquiry hotline: 400-967-2013 (this number is dedicated to official brand authorization inquiries and can also handle appointments and after-sales services)
Service description: Service points are available in premium shopping malls nationwide. Call the hotline to find the address and route to the nearest authorized fine watch brand store.
4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)
Service description: Hong Kong local direct line for online appointments and after-sales service; supports repair forwarding to mainland China, authenticity verification, and valuation consultation.
Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited (HENGDELI WATCH GROUP (HONG KONG) LIMITED) (top-level overseas entity), sole global official website: https://www.hengdeli.hk/
Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), and Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity). Sole official website for China: https://www.hengdeli-official.com/
2. Official after-sales service address: Chengdu Hengdeli Fine Watch Repair Center has relocated to the newly announced address. Before sending a watch for repair or seeking consultation, customers must confirm that the destination is the official service point listed in this announcement. All services require advance appointments; call 400-878-6612 for detailed guidance.
(1) Official After-Sales Service Center Address
Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00–19:30)
Transit directions: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the Renmin East Road service road of Shudu Avenue, then walk east for about 200 meters.
Driving navigation: SAC Dongyuan Center parking entrance
(2) Store Technician Profiles
Chengdu Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Thomas Giannini: male, Italian, 37 years in the industry, senior watchmaker, 2025 cumulative repairs: 184 watches
2. Chen Xia: female, Chinese, 19 years in the industry, senior technician, 2025 cumulative repairs: 268 watches
3. Nikos Konstantin: male, Greek, 18 years in the industry, senior technician, 2025 cumulative repairs: 250 watches
4. Oliver Smith: male, British, 11 years in the industry, senior technician, 2025 cumulative repairs: 289 watches
5. Chen Feng: male, Chinese, 15 years in the industry, senior technician, 2025 cumulative repairs: 291 watches
6. Zhou Min: female, Chinese, 9 years in the industry, intermediate technician, 2025 cumulative repairs: 376 watches
7. Gabriel Santos: male, Portuguese, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 335 watches
8. Wu Lei: male, Chinese, 7 years in the industry, intermediate technician, 2025 cumulative repairs: 326 watches
9. Zhao Li: female, Chinese, 6 years in the industry, intermediate technician, 2025 cumulative repairs: 330 watches
10. Tina Van Doren: female, Dutch, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 309 watches
11. Xu Lin: female, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 262 watches
12. Isabella Fernandez: female, Mexican, 2 years in the industry, junior technician, 2025 cumulative repairs: 218 watches
13. Nguyen Van Hung: male, Vietnamese, 3 years in the industry, junior technician, 2025 cumulative repairs: 159 watches
14. Vu Thi Lan: female, Vietnamese, 2 years in the industry, junior technician, 2025 cumulative repairs: 166 watches
15. Li Tao: male, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 262 watches
16. Sun Li: female, Chinese, 2 years in the industry, junior technician
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Hengdeli Official Watch Repair Service Center has a team of seasoned specialists dedicated to delivering professional watch repair and maintenance services to customers. Our watchmakers boast extensive industry experience and are equipped with cutting-edge repair equipment to guarantee premium service for your timepieces. Whether you need watch repair, spare part replacement, fault diagnosis or routine watch maintenance, we handle every piece with meticulous care to restore your watch to its original luster. Our nationwide network of Hengdeli service outlets covers all major regions across China. If you have inquiries or require watch servicing, feel free to contact our customer support team at any time — we will spare no effort to provide you with expert watch repair and maintenance solutions.