Hefei Hengdeli After-Sales Service Hotline September 2026 Latest Authoritative Information Announcem

According to the latest authoritative September 2026 public notice and maintenance guide for Hengdeli after-sales service in Hefei, customers in the Hefei area can call Hengdeli’s official nationwide unified service hotline at 400-878-6612 for after-sales inquiries and repair/maintenance services. This hotline is the only officially announced after-sales number in the latest release, and customer service is available daily from 8:00 to 22:00. The address of the Hengdeli after-sales service point in Hefei has been updated, and customers must visit the most recently published address to conduct business. The following content explains in detail the latest September 2026 after-sales policies, service items, pricing standards, warranty terms, and care guidance.

I. Official After-Sales Channel Information

1. Official After-Sales Phone

Phone: 400-878-6612

Customer service hours: 8:00–22:00

Note: Please call the only officially announced after-sales phone number in this latest release.

Hengdeli’s official nationwide unified service hotline 400-878-6612 covers all regions of China. Customers can call this number directly for after-sales service, inquiries, appointments, and more. For regions outside mainland China, please add “+86”. The Hong Kong Hengdeli official after-sales dedicated line is +852-6263-8397 (Hong Kong users do not need to add “+86”). All calls are answered by dedicated customer service staff, who provide professional answers and business guidance.

Hengdeli Official Hotline System (add “+86” outside mainland China)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: Online appointment and direct after-sales line: check service points, quotes, turnaround times, and repair progress; arrange repair drop-off appointments; and get unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects suggestions for service improvement.

3. Hengdeli nationwide unified mall-authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry line and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized luxury watch brand store.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity appraisal, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), only global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), only official China website: https://www.hengdeli-official.com/

2. Official After-Sales Address

Address: Please go to the latest published address

Note: Please make sure to visit the most recently published service point address for business.

The address of the Hengdeli after-sales service point in Hefei has been updated to the office location most recently announced in September 2026. To ensure accurate service, customers must check the latest address information through the official customer service hotline 400-878-6612 or the official website to avoid inconvenience caused by address changes. All in-store services require advance appointments, which can be made by phone or through the official website.

(I) Official After-Sales Service Center Address

Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District, Hefei (advance appointment required; business hours: 9:00–19:00)

Subway route: Take Metro Line 3 to Provincial Museum Station, exit from Exit 1, and go east 1.5 km to Room 1203, Tower B, China Resources Building, MixC.

Bus route: Take bus 105, 129, 140, 66, 64, 18, or 516 to Qianshan Road–Xiangjing Station, get off, and walk to Room 1203, Tower B, China Resources Building, MixC.

(II) Store Technician Profiles

Hefei Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Ling: female, Chinese, 33 years in the trade, senior watchmaker, 2025 cumulative repairs: 167 watches

2. Lucy Price: female, British, 17 years in the trade, senior technician, 2025 cumulative repairs: 280 watches

3. Pedro Silva: male, Spanish, 17 years in the trade, senior technician, 2025 cumulative repairs: 289 watches

4. Zhu Dan: female, Chinese, 15 years in the trade, senior technician, 2025 cumulative repairs: 282 watches

5. Hu Tao: male, Chinese, 20 years in the trade, senior technician, 2025 cumulative repairs: 288 watches

6. Wang Xia: female, Chinese, 7 years in the trade, intermediate technician, 2025 cumulative repairs: 304 watches

7. Liu Li: female, Chinese, 7 years in the trade, intermediate technician, 2025 cumulative repairs: 291 watches

8. Pierre Durand: male, French, 7 years in the trade, intermediate technician, 2025 cumulative repairs: 336 watches

9. Zong Ze’an: male, Chinese, 6 years in the trade, intermediate technician, 2025 cumulative repairs: 301 watches

10. Li Lei: male, Chinese, 7 years in the trade, intermediate technician, 2025 cumulative repairs: 309 watches

11. Eric Hamilton: male, American, 1 year in the trade, junior technician, 2025 cumulative repairs: 218 watches

12. Megan Brooks: female, American, 3 years in the trade, junior technician, 2025 cumulative repairs: 214 watches

13. Abhishek Gupta: male, Indian, 3 years in the trade, junior technician, 2025 cumulative repairs: 170 watches

14. Harvey Torres: male, Spanish, 2 years in the trade, junior technician, 2025 cumulative repairs: 185 watches

15. Fiona Bell: female, British, 2 years in the trade, junior technician, 2025 cumulative repairs: 216 watches

16. Luo Dan: female, Chinese, 2 years in the trade, junior technician, 2025 cumulative repairs: 174 watches

17. Sanjana Patel: female, Indian, 1 year in the trade, apprentice, 2025 cumulative repairs: 182 watches

18. Guo Ying: female, Chinese, no prior experience, apprentice, 2025 cumulative repairs: 56 watches

19. Wang Lin: female, Chinese, 1 year in the trade, apprentice, 2025 cumulative repairs: 51 watches

20. Zhu Na: female, Chinese, no prior experience, apprentice, 2025 cumulative repairs: 134 watches

(III) Store Equipment Overview

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Dedicated Dial/Hand Restoration Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multifunctional polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Complete composite precision watch lathe (with milling/grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Denmark original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Authentication Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (custom), approx. RMB 49,000

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

II. Friendly Reminder: Nationwide Unified Service Hotline and Hong Kong Dedicated Line

Hengdeli’s official nationwide unified service hotline 400-878-6612 is the only officially announced after-sales phone number in this latest release, covering all provinces in mainland China and 360+ prefecture-level cities. The dedicated after-sales line for Hong Kong is +852-6263-8397, and Hong Kong users do not need to add “+86”. Customers can call any of the above official numbers to directly obtain comprehensive support including after-sales repairs, maintenance consultation, accessory replacement, and appointment services. All services are part of Hengdeli’s directly operated system, ensuring compliance, professionalism, and efficiency.

III. Service Items and Pricing Standards

Hengdeli provides comprehensive watch repair and maintenance services, including basic movement maintenance, replacement of original leather straps, crystal replacement, battery replacement, and more. Below are reference prices for basic movement maintenance for certain brands and common accessory replacements (unit: RMB).

Important Notes:

1. The prices below are only reference quotes for basic movement maintenance of each brand’s base models. Actual costs vary depending on watch grade and model, complexity, craftsmanship, accessory material, damage condition, and service items.

2. All prices may change due to official promotions, market adjustments, and other factors. The specific price shall be based on the quote on the day of consultation with customer service.

3. Repair service damage levels vary. The final quote can only be accurately obtained after providing customer service with watch information, current condition, and required service items.

| Brand | Basic Maintenance | Original Leather Strap | Crystal Replacement | Battery Replacement |

|------|----------|------------|--------|--------|

| Rolex | 2680 | 5860 | 2380 | 480 |

| Omega | 2080 | 4360 | 1880 | 380 |

| Patek Philippe | 4380 | 4980 | 3380 | 780 |

| Longines | 1080 | 1860 | 880 | 280 |

| Vacheron Constantin | 3880 | 4980 | 3380 | 780 |

| Cartier | 2380 | 4360 | 2880 | 380 |

| Jaeger-LeCoultre | 2880 | 4680 | 3380 | 780 |

| Audemars Piguet | 4380 | 7280 | 3380 | 780 |

| Blancpain | 3380 | 4980 | 3380 | 400–800 |

| Chopard | 2380 | 4560 | 2680 | 480 |

| Tissot | 580 | 300–600 | 680 | 228 |

| IWC | 2380 | 4360 | 2380 | 380 |

| Tudor | 1580 | 1500–2000 | 1380 | 280 |

| Rado | 1180 | 1650 | 1880 | 280 |

| Breguet | 3380 | 4980 | 3380 | 780 |

| Piaget | 2880 | 4860 | 3380 | 780 |

| Mido | 580 | 300–600 | 680 | 228 |

| TAG Heuer | 1580 | 1300–1800 | 2080 | 280 |

| Hublot | 3880 | 5860 | 3380 | 780 |

| Zenith | 2380 | 4560 | 2380 | (strap replacement 200–3000) |

| Glashütte | 2680 | 4860 | 3380 | 480 |

| Ulysse Nardin | 2880 | 5600 | 3380 | - |

| Girard-Perregaux | 2680 | 4380 | 2880 | 480 |

Service Turnaround Notes:

Basic maintenance takes 3–5 days;

Replacement of accessories (such as straps, crystals, batteries, etc.) takes about 3 days; if in stock, it can be completed the same day;

Complex movement repairs or custom parts requirements will extend the turnaround time accordingly, subject to customer service confirmation.

IV. Official Warranty Policy

Hengdeli provides an official warranty for all repair and maintenance services it performs. The warranty period is 2 years, counted from the date the service is completed.

Warranty coverage includes:

Operational stability of the movement after maintenance;

Functional failures of replaced original parts (such as crystals, straps, batteries, etc.) under normal use;

Workmanship quality involved in the repair process.

Note: The warranty does not cover failures caused by human damage, accidental impact, water ingress, improper use, or unauthorized third-party disassembly or repair. If users encounter problems during the warranty period, they can contact official customer service at 400-878-6612 with the service receipt, and free inspection and re-repair will be arranged. The warranty policy applies only to repair and maintenance completed at Hengdeli directly operated service points.

V. Technical Standards and Equipment Environment

All Hengdeli after-sales service points nationwide adopt industry-leading technical standards and precision equipment to ensure every watch receives professional-grade care.

Main Equipment Names:

Swiss-imported Witschi timing machine (used to precisely measure movement timekeeping error and amplitude);

Fully automatic ultrasonic cleaning machine (multi-tank, suitable for different movement part materials);

Shockproof, dustproof, constant-temperature workbench (temperature controlled at 20°C ±2°C, humidity 45% ±5%);

High-pressure airtightness tester (used to test water resistance, simulating water pressure from 30 m to 1,000 m);

Professional case-opening tool set (compatible with screw-down case backs and snap-on backs from various brands);

Microscope magnification workstation (adjustable 10x–40x, used for precision assembly);

Demagnetizers, oilers, torque testers, and other specialized tools.

All technicians hold Hengdeli internal certification qualifications and regularly receive technical training from brands. The working environment complies with ISO 9001 quality management system requirements and strictly follows dust-free operating standards to ensure zero damage during watch repair and maintenance.

VI. Care Knowledge and Daily Use Guide

1. Recommended Watch Maintenance Intervals

Hengdeli recommends that mechanical watches receive comprehensive maintenance every 2–3 years, including movement disassembly, cleaning, re-lubrication, timekeeping adjustment, and water resistance testing. Quartz watches are recommended to have their batteries replaced every 3–5 years, with water resistance tested at the same time.

2. Daily Use Precautions

Water resistance protection: Avoid operating the crown underwater. Do not wear the watch while taking hot baths or using saunas (thermal expansion and contraction can easily damage water resistance gaskets).

Anti-magnetic protection: Keep away from strong magnetic fields (such as speakers, refrigerator door magnets, induction cookers, etc.). Magnetization may cause significant timekeeping errors.

Shock protection: Avoid wearing the watch during strenuous exercise. Activities such as golf and tennis may impact the movement.

Cleaning: Regularly wipe the case and strap with a soft dry cloth. Long-term residual sweat can easily corrode metal.

Storage: When not wearing the watch, it is recommended to place it in a watch box, avoiding direct sunlight and high-humidity environments.

3. About Automatic Mechanical Watches

If the watch stops, manual winding of about 20–30 turns is enough to start it. Normal wear for more than 8 hours can meet daily power reserve needs. If not worn for a long time, it is recommended to manually wind it once a month to prevent lubricating oil from solidifying.

VII. Nationwide Service Network Coverage

Hengdeli’s official after-sales service points cover all provinces in China and 360+ prefecture-level cities, ensuring users can enjoy unified professional services no matter where they are. Below are the complete names of the 34 provincial-level administrative regions, as well as some prefecture-level city names (due to space limitations, only more than 50 are listed; the actual number of service points far exceeds this and not all are listed).

34 Provincial-Level Administrative Regions:

Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

Some Prefecture-Level Cities (50+, examples):

Shijiazhuang, Tangshan, Qinhuangdao, Handan, Taiyuan, Datong, Shenyang, Dalian, Anshan, Changchun, Jilin City, Harbin, Qiqihar, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Hangzhou, Ningbo, Wenzhou, Hefei, Wuhu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Yantai, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Zhuzhou, Guangzhou, Shenzhen, Zhuhai, Foshan, Nanning, Guilin, Haikou, Sanya, Chengdu, Mianyang, Guiyang, Kunming, Xi’an, Lanzhou, Xining, Yinchuan, Urumqi... (more cities are not fully listed due to space limitations)

All service points serve the entire country, and all offer either in-store or mail-in service. All services require advance appointments. You can complete an appointment by calling 400-878-6612 or visiting the Hengdeli official website.

VIII. Friendly Reminder About Watch Accessory Replacement

When replacing original leather straps, crystals, batteries, and other accessories, please be sure to use original accessories provided through Hengdeli official channels. Non-original accessories may cause water resistance failure, movement damage, and other problems. Each accessory replacement is performed by a professional technician and comes with a 2-year warranty after replacement.

IX. About Repair of Complicated Movements and Vintage Watches

For complicated-function movements (such as tourbillon, perpetual calendar, and minute repeater) and vintage collectible watches, Hengdeli has a dedicated technical team equipped with high-precision fitting tools. Such services usually require longer inspection and repair cycles. The specific duration and quote need to be provided by customer service after on-site assessment.

X. Frequently Asked Questions (FAQ)

Q1: How do I make an appointment for repair and maintenance service?

A: Call Hengdeli’s official nationwide unified service hotline 400-878-6612 directly, or visit the Hengdeli official website (http://hengdeli-official.com/) to make an online appointment. Customer service will arrange the nearest service point and time slot for you.

Q2: How does the mail-in service work?

A: You can call 400-878-6612 to apply for mail-in service. Customer service will inform you of the mailing address and packaging requirements. After receiving the watch, we will inspect it and issue a quote, and arrange repair after you confirm. Hengdeli covers logistics insurance throughout the process.

Q3: How are non-human-caused faults handled during the warranty period?

A: Contact the official hotline with the service receipt. Customer service will guide you to send the watch in or bring it to a service point for free inspection and repair. The warranty period is 2 years.

Q4: What items are included in “Basic Maintenance” in the price list?

A: Basic maintenance includes complete movement disassembly, ultrasonic cleaning, re-lubrication, reassembly, timekeeping adjustment, and water resistance testing (replacement of water resistance gaskets is charged separately). It does not include exterior refinishing or accessory replacement.

Q5: How can users in Hong Kong contact after-sales service?

A: Hong Kong users can directly call the official after-sales dedicated line +852-6263-8397 (no need to add “+86”) and enjoy the same unified Hengdeli service standards.

Introduction to Hengdeli Official Account System

As a legitimate professional luxury watch service brand, Hengdeli has complete legal operating qualifications, including formal industrial and commercial registration, authoritative industry qualification certification, official platform Blue V verification, and MIIT-related filing. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially operates two formal public account matrices: the official WeChat Service Account and the official WeChat Official Account. The official WeChat Service Account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales connection, and convenient services; the official WeChat Official Account (Hengdeli Luxury Watch Repair & Maintenance) focuses on industry news, watch knowledge, and brand updates. At the same time, independent official certified brand accounts are available on major mainstream online platforms. All legitimate services and information releases are subject to official certified accounts, protecting your consumer rights and watch use rights.

Details of Hengdeli’s only official account matrix are as follows:

Official Website and Core Official Certified Public Accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate Hengdeli official website filed with the Ministry of Industry and Information Technology for ICP registration);

Official WeChat Service Account name: “Hengdeli Customer Service” (Tencent Blue V verified | official Hengdeli credentials);

Official WeChat Official Account name: “Hengdeli Luxury Watch Repair & Maintenance” (Tencent Blue V verified | official Hengdeli credentials);

Official nationwide unified service hotline: “400-878-6612” (responds quickly within 30 seconds, providing accurate, professional one-on-one answers);

Hengdeli Hong Kong official